We're calling them "Lee's Special FAQs to distinguish them from the HAL FAQs (which have been replicated from the HAL website in a section below). Lee's FAQs include the things Lee thinks you need to know about the cruise (or might want to know about).
In addition, they're somewhat more opinionated (as opposed to exclusively factual) and tend to be expressed rather more . . . let's just say "forthrightly" than the HAL answers.
Most importantly, everything here is specific to our cruise, rather than the more general information in the HAL FAQ.
And of course, it will always be a work in progress. As you come up with questions, we'll add them to the FAQ (after publishing them in the newsletter).
While vaccination requirements can change frequently, as of this writing (February 2026), there are no vaccines required.
However, we strongly recommend the most current COVID and influenza vaccines. To be optimally effective, they should probably be administered immediately.
If you were just booking your own cruise, the answer would be an emphatic YES!.
However, it's included with your cruise because, Lee has purchased the Platinum Cruise Protection Plan for us. You can read the specifics in the HAL FAQs, but it includes coverage for expenses in the HAL Medical Center, treatment ashore, and medical evacuation. It's likely you won't need this (I certainly hope not), but keep in mind that Medicare and most health plans will NOT cover you on the ship or out of the U.S., so it's important to have this coverage.
Effectively, no. With very limited exceptions (such as some Panama Canal cruises), U.S. law prohibits persons from beginning their cruise in one U.S. port and ending it in a different U.S. port, and there are other international rules that can apply as well.
With the exception of qualified service animals for guests with disabilities, animals or pets are not allowed on board the ship.
However, Lee will cover the cost of needed boarding or pet sitting during the trip.
If you plan to bring a service animal, you must call Holland America's Guest Accessibility Department. You will need to provide health certificate documentation for the animal in the ports of call.
The Navigator App (which is available for both Apple and Android phones and tablets) allows you to manage your cruise.
Download the app from The Apple Store or The Google Play Store, and login to your account before you ever step onboard to get prepared for your journey.
Once on the ship, you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more.
Guests using any form of oxygen or undergoing any type of dialysis treatment are allowed on any sailing now and should submit an SRI to Holland America Guest Accessibility. Kristy can help you with this.
HAL requires that you either tote any oxygen cylinders with you to the ship (and you can't check them at the pier, either) or have oxygen delivered to the ship by one of two specific providers. If you use a concentrator, you can bring your own or have one delivered to your cabin by one of those same providers. Again, get Kristy to help you with this.
The requirements regarding dialysis are pretty specific, so take a look at the HAL FAQs on the subject under Health.
If either of these two topics are relevant to you, I recommend you read the HAL FAQs on the topics in the Health section. Kristy will be glad to help you communicate with HAL or get any needed oxygen ordered for you.
The short answer is an emphatic YES. On some cruises, you can technically get by with a birth certificate and driver's license (U.S. citizens only), but for a huge number of reasons, you should get a passport instead.
Here's a biggie: If you have some sort of emergency and have to get off the ship and fly home, you can't do that without a passport.
Currently none of the ports on our cruise require a visa.
Unfortunately, you need to take visa requirements very seriously. There have been many reports of passengers being denied boarding without refunds if they are missing a required visa for any port on the cruise. The cruise lines take no responsibility for telling you whether you need a visa. There was even a recent case where a passenger was refused a refund after being denied boarding even though she had called the cruise line and asked about visa requirements, and the cruise line told her she didn't need one. Personally, I think that stinks, but it's the way it is.
Yes. I will contact you with flight options. If you have seating preferences, share them with me and I'll take those into account. Keep in mind, I'll be making flight choices which will allow you to arrive in time to be able to board the ship!
You'll be met by a HAL representative. I'll provide specifics on exactly where once I book the transfers with HAL.
I have one tip. If you have multiple bags, try to pack everything you'll need at the hotel in a single suitcase, so that you will have to do the minimum possible packing and unpacking at the hotel. That's been a helpful tip for me on pre-cruise excursions in the past.
Technically, there's no limit, but keep in mind that there's only so much space under your bed, and all of your luggage will need to be stored in your room. As long as they're booked and paid for in advance, Lee will be happy to cover any costs for checked luggage by the airlines.
Once you've done your Express Check-in online, you'll be able to print as many luggage tags as you wish. These will be pre-printed with your name, the ship, sailing date, your cabin number, and some information about its location on the ship (to help in distributing the bags to the proper cabins).
Special plastic holders are available that fit your baggage tags to help you securely attach them to your luggage. Lee will be providing you with these.
If you need additional baggage tags on embarkation day, they are available at the pier
You are not allowed to bring alcoholic or non-alcoholic beverages on board except you can bring a few bottles of wine or champagne on board, but it's subject to a $20 corkage fee. Any alcohol found in checked or carry-on luggage will be removed, confiscated, and will not be returned to you.
If you buy a bottle of wine at a winery on a shore excursion, it will not be subject to the corkage fee.
If you buy alcohol at the on board sundries shop, it will be kept for you until you disembark. You can't drink it on board.
If you buy alcohol ashore at a port of call, it will be confiscated and returned to you when you disembark.
Guests on Holland America ships are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows:
If you need purified water for a medical device, it may be brought onboard, but may not be in a plastic container.
Here is a list of the things HAL prohibits you from bringing:
You should plan to bring enough of your prescription medications to last through the trip plus an additional two weeks.
Your prescription medications should be packed in your carry-on bag, not in checked luggage.
Either bring your prescriptions in their original containers (strongly recommended) or bring a list with each medication's generic and brand names, your dosage, and time the medication is to be taken and the name and phone number of the prescribing physician.
If you are taking opioids, DEFINITELY bring them in their original container.
Even if it has been prescribed, you are not permitted to bring medical marijuana on board. You can, however, bring prescription Marinol. Under both federal law and the laws of most foreign countries, marijuana is considered an illegal drug. If HAL discovers any illegal drug, it will be confiscated, you will be removed from the ship and local law enforcement will be notified.
On a recent Carnival cruise, a passenger packed prescription marijuana gummies without understanding they were prohibited. They were discovered during the scanning process, the passenger was removed from the ship and banned from Carnival for life. The passenger was lucky not to end up in jail. Don't make the same mistake.
Lee will be putting together a suggested packing list soon, but here are some general suggestions:
You should pack everything that could not be replaced, is of significant value, or you'll need before your bags are delivered to your room. For example:
Yes! Here's a list of some things that are unnecessary.
Checkout time is 10 AM.
All your bags must be packed with Holland America luggage tags attached and ready for pick-up in your room by 9:30 AM. Hotel staff will pick up your bags and see that they're loaded moved to the pier and checked-in.
IMPORTANT: Keep your carry-on bag (with any medications, valuables, and anything else you'll need to board the ship and until your bags are delivered to your cabin later in the afternoon) with you. DON'T LEAVE IT IN THE ROOM DURING THE BAGGAGE PICK-UP WINDOW.
We won't officially know our boarding times until we receive our boarding passes about 15 days before the start of the cruise. However, because we're in a Neptune Suite, it's likely that our boarding time will be 11:30 AM, in the first group of passengers to board. This means we should be able to arrive at the terminal, leave our checked luggage, and check in for the cruise starting at 11:00 AM
Yes, but we won't be in them. Because we'll all have priority boarding, we'll have a dedicated line which will be much shorter.
If you have mobility challenges, there will be stewards with wheelchairs for you, if you haven't brought your own.
At the door, someone will greet you, hand you a short health questionnaire (which you'll fill out while you're in your brief line), and direct you to the priority boarding check-in line. Your carry-on luggage and other possessions will be scanned, you'll go through a magnetometer, and you'll head to your check-in window.
At the check-in window you'll give the agent your boarding pass. You'll also give the agent the completed health questionnaire you were given when you entered the terminal. Then, your picture will be taken, and you'll be given your room card. You'll also be given a boarding group number. Until your group number is called, there are seats in the terminal where you can wait.
When your boarding group is called, you'll go to the escalators (or an elevator if you're in a wheelchair) to go up to the second floor. There, the ship's photographer will be waiting to take boarding photos of us. You don't have to pose, but there's no obligation to buy the photo, and can it be a nice souvenir. The embarkation photos will be on display at the photo shop after we sail, and you can decide if you want to keep the photograph once you've seen it.
After the photographer, you'll head up the gangway and onto the ship. At the entrance, a ship security officer will scan your room card. Remember that photo that was taken by the check-in agent? It will pop up on officer's computer, and you'll go onboard. Normally, you'll also go through a metal detector and have your belongings scanned, but since that was done in the terminal it won't be done this morning.
First, PUT YOUR CELL PHONE IN AIRPLANE MODE!!! You can actually safely make calls until we sail, but do it immediately so you won't forget about it. The roaming charges you'll incur on the ship at sea are MASSIVE!!! You can make calls again while we're in ports, generally (subject to any regular roaming charges your provider imposes).
Then, you can have lunch. Both the Lido Market and The Dining Room will be open for lunch.
You can explore the public areas of the ship and start to learn your way around.
You can make Greenhouse Spa or Beauty Salon appointments
You can visit the Shore Excursion Office.
You can work out on the exercise machines in the Fitness Center.
You could even take a swim!
If we weren't in the first group of passengers aboard, I'd suggest skipping the Lido Market because it gets kind of crazy when everyone getting on board descends on it. But at the beginning of boarding, that's not a problem.
It's all a matter of personal preference. The Dining Room is refined and calm, and it's nice to be served. But the Lido Market has a much larger selection of things to eat. And that famous Holland America Bread Pudding is only available there.
Bottom line, I'd suggest the Lido Market for your first day. It can be fun to wander around it and see the huge variety of different cuisines and dishes available there. (And there's that Bread Pudding too!)
Most important of all: Find out your steward's name. (It will be on a card among the other ship's communications in your room.) If he hasn't popped his head in to say hello, then you might head into the hall and find him and introduce yourself. Make your steward your new best friend. He can make your cruise much more pleasant!
You can unpack your carry-on bag and get it stowed under your bed. Lock valuables in your cabin's safe. If your checked luggage arrives fairly early, get it unpacked as soon as possible, too.
Since your checked luggage won't arrive for a while, you might want to change into your swimsuit and head to the pool. (You DID remember to pack your swimsuit in your carryon, I hope.)
When your checked luggage DOES arrive, in addition to unpacking and getting things put away in closets, drawers, and shelves. bag up your dirty laundry, fill out the laundry form (putting it in the bag at the top), and give your laundry bag to your room steward.
You should DEFINITELY watch the safety video on your cabin TV, try on your life jacket (better to do it now than during an emergency), and check in at your muster station. You MUST do these things before the ship sails!
There will probably be some letters and other information from the ship for you to read. You should DEFINITELY read the Daily Program that you'll find in your cabin. That way, you won't miss anything that you might have enjoyed seeing or doing.
At a minimum, men are required to wear collared shirts and slacks in fine dining restaurants. Most will wear jackets as well. Many will wear suits and ties. And some will wear tuxedos. While there are not similar specific rules for women, most will wear dresses or pants suits with some opting for cocktail dresses and evening gowns.
Sure. The restrictions on shorts and distressed jeans etc. only apply at dinner. But you DO need to wear a shirt and shoes at any restaurant at any time, in fact anywhere indoors on the ship.
There will be three Dressy Nights.
My best guess about Dressy Nights can be found in the Cruise Trip Itinerary, but you can find definite information in the Daily Program (either printed or in the Navigator app).
Certainly not. With a few exceptions (which are specifically noted in the Cruise Itinerary), where you eat (either with the me, at a Specialty Restaurant, in the Lido Market, or in your cabin from Room Service is entirely up to you.
If you're more than fifteen minutes past the official dinner starting time, you should probably elect Lido Market, Room Service, or one of the alternative dining spots like New York Deli & Pizza. For the set dining times, it puts an unreasonable burdon on the dining stewards if they're trying to serve you your starter while everyone else is receiving their main course. And, worst of all, if you end up finishing after everyone else, it makes it very difficult for them to get everything cleaned and set up for the Late Dinner seating.
Unless you were on a shore excursion that caused you to miss your dining time, I don't think they'll let you just show up for Open Seating. Frankly, I've never tried it myself, so I can't be sure. If you find out, let me know!
There are a multitude of things to do aboard the ship in the daytime either alone or with others in group activities.
Here are a bunch of things you can do on your own:
Here are age requirements I'm aware of on the ship. This list may not be complete.
Yes. The ship provides laundry, pressing, and dry-cleaning services for a fee.
You'll find a blue drawstring cloth bag in your cabin for your laundry along with a laundry form. The form will have a space for your name and cabin number. (For heavens sake, don't omit those or you'll never see those clothes again!) There is also a large inventory section where you indicate the count of each type of garment you're sending out. There are separate sections for laundry and pressing/dry-cleaning.
Once you've jammed all your laundry into the bag, completed the form, and placed the form IN the bag, either personally give it to your room steward or leave it in a very visible spot for him to find.
Officially, laundry sent out by 9 AM will be returned two days later, but you can pay 50% additional for one-day service. No guarantee, but my experience has been that my laundry comes back in one day without paying the surcharge.
One caution. In my experience, ship's laundry is not a gentle experience for your clothes, and you can anticipate that everything will be washed in hot water. If you have delicate clothing, or garments that need cold water washing, I would not recommend sending them out to be laundered. My mother had a favorite pair of shorts that had the elastic in the waist ruined by the ship's laundry, something she complained about for years after.
The ship also offers pressing and dry-cleaning services. Pressing is free both because Lee is a 4-Star Mariner and because we're in a Neptune Suite. Your eligibility for those benefits is noted on your Cruise Card and will be automatically applied. Dry cleaning is NOT free, but will be covered by Lee, so feel free.
The ship does NOT have self-serve laundry facilities, but there is a pull-out clothesline in your bathroom for items you've hand-washed.
Smoking is NOT permitted in cabins or on verandahs.
On the Nieuw Amsterdam, smoking is permitted only in the Sea-View Bar area.
Cigar and pipe smoking is not allowed anywhere inside the ship. It is permitted only on the outside decks where smoking is otherwise allowed
You can't vape in your cabin. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas.
Anyone smoking inside staterooms or on verandahs in violation of Holland America policy will be charged a $250 cleaning fee per day of violation, and will risk removal from the ship for repeated violations. Lee will NOT cover this charge if it is assessed to you!
Absolutely not! Whether or not you get off the ship in a given port is entirely up to you.
Where to begin?
Lots of people like to use port days to finally get one of the loungers at the Lido Pool. And while you're actually in the pool, you'll probably be able to find enough room to actually swim! And you'll be able to find a spot to relax in one of the whirlpools.
The Greenhouse Spa & Salon usually runs specials on port days for many of their services. And you probably won't have to fight for an appointment slot either.
While there won't be as many activities offered as there are on a sea day, there will still be plenty. You can count on exercise classes, Team Trivia, Bridge, art and craft classes in the Art Studio, an afternoon movie in the World Stage and much more. Check the daily program for the specifics.
Of course you do! The Tooth Fairy will bring it and tuck it under your pillow while you sleep.
No, Bunky. You don't get your port charges refunded. The ship has to pay the port charges based on the number of passengers and crew on the ship. It has nothing to do with whether or not you elect to get off the ship.
Oh boy! This is something you do not want to experience!
If you reach the gangway two minutes after the All Aboard time, it probably won't be a problem. If you get there 10 minutes late, you might get on the ship, but you might not. If you get there 20 minutes late, it's likely you will not get on the ship. If you get there 30 minutes late, you'll be watching the ship sail away.
And then you'll be an unwilling participant in the unofficial game of "Dock Runners" where people sit on their balconies and laugh as late passengers run down the dock in a fruitless effort to get on board. I lack the urge for cutthroat schadenfreude (look it up) to laugh at those left behind, but there will be plenty who will do so gleefully.
And what happens if you're left behind? It's entirely YOUR problem to get yourself to our next port of call where you'll (hopefully) be able to reboard the ship. And I certainly do hope you brought your passport with you, because without it you probably won't be able to get on an airplane or even get a hotel room for the night.
And, for goodness sakes, I hope you brought the copy of the port guide HAL gave you, because it has the name of Holland America's agent in that port who is about to become your new best friend. If you do get left behind, call them IMMEDIATELY and pray they haven't left for the day (or the weekend).
And to tie it all up with a big red bow, all of this will be AT YOUR OWN PERSONAL EXPENSE. Do I need to add that this is NOT an expense that Lee will cover?
I hope I've managed to convince you that this is NOT an experience you want to tuck into your album of memories.
I should also mention here, that if you're on an official HAL Shore Excursion and it gets back to the ship late, the ship WILL either wait for you or arrange to get you to the next port of call at their expense. That's one not-insignificant reason to use the official Shore Excursions!
Good grief, NO!
The sooner you make your decisions and book your Shore Excursions, but better. The problem is that space on a given Shore Excursion is finite. There are only a given number of places available. Since HAL uses third-party contractors to actually do the Shore Excursions, if an excursion fills up, it's unlikely that it will be possible to add extra places. So, once it's full, it's full. (And I can tell you from sad experience that, the one excursion you most wanted will be the one to fill up first. Book early, boys and girls!
Unless you see a notification to the contrary in the online description when you book your excursion, the guide will be speaking English.
Yes. HAL provides a number you can can call and someone to speak with to get those Shore Excursion questions answered. The Shore Excursion Reservation Office is available Monday through Friday 7 AM to 5 PM Pacific Time and Saturday to Sunday 7 AM to 4 PM Pacific Time. Call 1-888-425-9376.
You can cancel a Shore Excursion without any penalty up to 3 days before the cruise embarkation date. If it's nearer than that, you have to wait until you board the ship and do it directly with the Shore Excursion Office.
Some Shore Excursions have a specific cancellation deadline. If you cancel after that deadline, you're on the hook for the cost of the excursion.
With one specific exception I don't recommend it even if it seems possible based on the times in the Shore Excursion brochure.
First, the duration of a Shore Excursion is only an estimate, and excursions regularly arrive back at the ship later than would be expected. Then you'll probably want to go back to your cabin at least for a bit to leave any purchases you made on the first excursion and, at the very least, to use the bathroom. And it always takes much longer than you'd expect to get on and off the ship. And you'll no doubt have to wait in a mob for the elevators as well. Bottom line, unless you have a two-hour window between excursions, there's a good chance you'll miss the second excursion
Secondly, it's always been my experience that shore excursions are more exhausting that you might expect. When I was young and hardy (at which time practically nobody in the country was safe from buffalo), I tried doubling up on shore excursions several times, and I regretted every time. I always found that I was exhausted during the second excursion (not to mention frazzled from trying to make sure I didn't miss the bus for my second excursion), that I really did not enjoy it.
Bottom Line: Is it possible? Sometimes, yes. But even under the best of circumstances, it isn't worth it IMHO.
I said there was one exception. That exception is combining a half-day morning excursion with an evening excursion. In that case, there's no concern that you'll have to rush to make the second excursion, and (more importantly), you'll have time for a leisurely lunch and a nap or a swim and a shower before the evening excursion.
A couple of days before debarkation day, you'll receive a questionnaire from the ship about your debarkation plans. Because you're in a Neptune Suite, you'll have priority debarkation and will be able to choose your own debarkation time. Because our planned flight isn't scheduled to leave before 1 PM, we don't necessarily have to rush off the ship with the early crowds. We will need to coordinate with out HAL Airport Transfers, since we'll need a special vehicle to accommodate Lee's wheelchair
About a day before debarkation day, you'll receive your debarkation packet. In it will be an information sheet listing your debarkation group with instructions about the debarkation process and your customs declaration form. You'll also receive color-coded luggage tags to attach to your checked bags. These are really important since they will ensure that your checked bags will be off the ship at the same time you get off, and are ready for you to collect in the luggage terminal. Write your identification information on these tags in the spaces provided, and attach them to your checked luggage. If you need more tags, you can get them at Guest Services
You'll need to have everything packed and ready for pick-up before you go to bed on the last night of the cruise.
Just as when you boarded, you'll keep your medications, your valuables, breakables, and everything you'll need the last morning (e.g., toiletries, razor, clothes to wear home) out of your checked luggage. All that will go on your carry-on bag (or on your back). Don’t forget to empty your safe and leave it unlocked.
You'll attach the color-coded debarkation luggage tags you were given in your debarkation packet to your bags.
Generally, no later than 1 AM, you'll put all your checked luggage out in the hall where it will be collected, unloaded from the ship, and placed in the terminal for you to collect. Because we're in a Neptune Suite, we'll probably have the privilege of putting out our checked bags in the morning, but I do NOT recommed this. Get them out there the night before.
When you leave the ship and clear customs with your carry-on bag, you'll go to the hall and find your bags in the area for your debarkation group. If you have more bags than you can conveniently carry, there are terminal staff who can help you and put your bags on a cart for you. If you need their help, plan on tipping them about $2 per bag.
You'll exit the terminal and locate the coach that will be taking us to the airport.
IMPORTANT!: Once you leave the baggage terminal, you will NOT be allowed to reenter it, so make sure you have all your luggage before you leave.
The ship is officially scheduled to arrive at 7 AM, but generally it arrives earlier. In my experience we'll be cleared and debarkation can begin about 8 AM. We'll be getting off at the time we specify in our debarkation questionnaire.
Absolutely! Do you think HAL would ever let you go hungry?
All the regular breakfast options will be available including the Lido Market, The Dining Room, and Room Service (both door tag and phone ordering) although the hours will be a bit different.
Whatever option you choose for breakfast, you should plan on being out of your cabin (with all your belongings) by 8 AM and ready to leave the ship by the time we've specified.
You can wait in any of the ship's lounges. There will be a specific lounge just for those who will need a ship's wheelchair and a steward to push them, but otherwise you can choose anywhere.
My personal recommendation is that you choose The Crow's Nest. It's a lot easier to get space in a down elevator if you're starting at the top of the ship. Alternatively, if you're lower on the ship, you can try my favorite trick of pressing the "up" button (because the elevator will be mostly empty going up). Or, of course, if you're able to do so, the stairs may just be the quickest way.
Whatever you do, please don't try waiting on the debarkation deck or the stairs for your group to be called. It clogs everything up, and you'll probably be sent back up (with your tail between your legs). It can be very embarrassing. Not that I'd know anything about that.
Included in your debarkation packet, you'll receive a Customs Declaration form (shown below). You'll need to complete this form and turn it in at the Customs/Immigration check point after you leave the ship. As long as you are not bringing in more than your customs allowance, you'll just hand the form to the officer when he checks your passport, and you'll be on your way. If, you've spent more than your allowance, you'll need to pay some duty.
U.S. law permits you an $800 customs allowance. Unless you've been buying jewelry, it's unlikely you'll reach or exceed that allowance. I never have. If you do, an additional $1,000 worth may be brought in and will be taxed at a flat rate of 4%. Anything over that is taxed at the rate in effect for that type of merchandise. You can also bring in up to 1 liter of alcohol and 200 cigarettes and 100 cigars duty free. Cuban cigars are still embargoed and will be confiscated. Alcohol and tobacco exemptions only apply to those 21 and older.
Keep in mind that there are also regulations that limit the amount of alcohol you can put in checked luggage on airlines to 5 liters of alcoholic beverages with more than 24% alcohol (i.e., anything other than wine or beer).
If you have duty due, you must pay in cash or by check. According to my research, some ports of entry will accept credit or debit cards, but I couldn't determine whether or not you can use them returning from our cruise.
Anything you purchased in a foreign country (Canada) is dutiable. (Remember that Alaska is not a foreign country, but for customs purposes Puerto Rico and the U.S. Virgin Islands — i.e., St. Thomas — are. Go figure.) And anything you purchase on the ship to bring back to the U.S. is subject to duty.
Only things you bring with you can be included in your customs allowance. If you have something shipped, it will be subject to customs when it physically enters the country.
Alas, that is one of the great mysteries of the Universe. It is known to but a few enlightened souls with advanced kharmic training so that the intensity of this powerful knowledge doesn't sear their souls and burn out their brains. This training requires spending three years in a lamasery in Tibet, subsisting exclusively on a diet of high fiber insect droppings and fermented yak milk (at a cost of $10,000 per month - you can just make the check out to "Cash" and hand it to me).
We are very happy to refer you for this training, at the end of which the meaning of “ACL” will be revealed to you.
Oddly, few of my clients have elected to participate.
These are the questions and answers taken from the FAQ section of the Holland America website. This was taken off the website between February 11, 2025 and March 1, 2025.
Please note that many of these topics are completely irrelevant to what's happening on our cruise.
Also be aware that the HAL FAQ is chock full of typos, incorrect links, inconsistencies, outdated information, and things that are just plain wrong. For example, in various places in the FAQ and on the HAL website, you can find multiple times for early dinner. I've found it (so far) as 5:00, 5:15, 5:30, and 5:45. The last time I was on a HAL ship, it was 5:30, so that's the time I've used in my own web pages. If I find out anything different from HAL, I'll let you know in the newsletter and will make changes to my web pages.
However, I haven't made any effort to make changes or corrections to the HAL FAQ pages. In a couple of particularly egregious spots, I've added a note of my own so that you aren't led astray. But, unfortunately, you can't depend on the FAQ for accurate information. If you are in doubt, please ask me.
Vaccination requirements change frequently. These requirements are established by the countries you are visiting and not by Holland America Line. For this reason, you should contact your local physician, Health Department and/or travel medicine clinic to discuss vaccination requirements for all countries on your itinerary.
Mosquito-borne Illnesses: Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. In addition, please check with your primary care provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. Be certain to bring along a record of all your vaccinations. Check with your health care provider at least six to eight weeks prior to departure, as vaccination requirements and recommendations may change.
Yellow Fever: Many Yellow Fever immunization requirements are based on traveling from one “infected” or “endemic” country to another. It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change.
At some point in your travels you may experience an emergency. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones.
Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of 21. Alcoholic beverages will not be served to guests under age 21. However, effective on voyages commencing July 1. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. Infants must be at least 6 months of age at the time of embarkation in order to sail. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days.
With very limited exceptions (such as some Panama Canal cruises), U.S. law prohibits persons from beginning their cruise in one U.S. port and ending it in a different U.S. port. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. Please note that this is a U.S. government regulation over which Holland America Line has no control.
With the exception of qualified service animals for guests with disabilities, animals or pets are not allowed on board our ships. If you plan to bring a service animal, you must call our Guest Accessibility Department. You will need to provide health certificate documentation for the animal in your ports of call.
Revised Policy effective June 1st, 2021.
Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows:
Guests may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). Limitations apply. Wine brought in quantities deemed to be excessive by the vessel or security will be refused.
Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person).
Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. Plastic water bottles are not allowed. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. Any amount in excess of this allowance will be not be allowed onboard. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Guests will be asked to discard open beverages in plastic containers prior to boarding.
All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. You agree to surrender alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, to Holland America Line, which will be delivered to your stateroom just prior to disembarking the voyage. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Limitations apply. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel.
An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Local Sales Taxes Applied where required.
Manage your cruise with our free app! Login to your account before you ever step onboard to get prepared for your journey. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more.
For the comfort of all of our guests, all staterooms (cabins), lounges and most other indoor areas are designated non-smoking. No smoking of any kind will be permitted on any stateroom verandah.
Designated Smoking Areas
Noordam, Westerdam, Zuiderdam
Sea View Bar area
No smoking in casino.
Eurodam, Koningsdam, Nieuw Amsterdam, Nieuw Statendam, Oosterdam*, Rotterdam, Volendam, Zaandam:
Sea View Bar area
Casino-smoking is allowed in designated areas for active players only, and only when outside of 12NM from the Netherlands.
*Coming in mid-2025.
Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed.
Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas.
Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations.
Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible.
With the removal of the Enhanced Protocol designation on sailings, Medical has given approval to lift the requirement for denial of guests who require oxygen cylinders or are undergoing hemodialysis treatment on all voyages. Guest using any form of oxygen or undergoing any type of dialysis treatment are allowed on any sailing now and should be advised to submit an SRI to Guest Accessibility for review per standard practice.
Download our Alaska PDF for all you need to know about visiting Alaska in 2024, including packing advice and tips for cruisetours, as well as identification requirements. For 2025, please check back closer to the sailing date.
This information is provided as general guidance. Governmental and medical vaccination requirements vary considerably for different areas of the world, and are subject to change at any time. Guests are responsible for verifying the actual requirements and recommendations at the time of sailing. Holland America Line assumes no liability for the guest's failure to do so.
We recommend seasonal influenza vaccinations for all guests. On sailings that require other vaccinations, such as Yellow Fever or Malaria, it is important to obtain your vaccinations in time for them to take effect (6-8 weeks) prior to sailing. Furthermore, you are strongly urged to seek advice from your primary care physician, the Department of Public Health, the World Health Organization (WHO) or the Centers for Disease Control (CDC) to identify any specific vaccination or health precautions required for each port of call on your itinerary.
An international certificate, approved by the World Health Organization, is the best medium for verification that inoculations and vaccinations have been satisfactorily performed, and is accepted by health officials at all ports of call. Failure to have the proper documents may result in refusal of passage by Customs and Immigration authorities.
Passport to Health
In this video, health experts offer helpful information on getting the right immunizations for safe and healthy travel.
Watch the Passport to Health video.
View the EMERGENCY Contact section in the Contact Us page (on the HAL website) for emergency phone numbers and telephone options to/from the ship. Share and review this information prior to leaving for your vacation.
Cruising really is the perfect way to travel the world. No other vacation experience offers you the all-inclusive convenience and pleasure of multiple destinations, beautiful scenic cruising, wonderful shore excursions, and a wide array of onboard activities.
Holland America Line has a long and proud history of delivering extraordinary vacation experiences, a tradition that began in the Netherlands more than 137 years ago. Today, cruises have a higher percentage of satisfied customers than any other travel experience.
Your mid-sized ship serves as your luxurious hotel, featuring spacious public spaces with fresh floral arrangements and multi-million dollar collections of art and antiques, award-winning restaurants and elegant staterooms—most with ocean views or private verandahs. Most meals and entertainment are included in your cruise fare, which makes a Holland America Line cruise the best vacation value.
SAFETY ADVISORY: Samsung Galaxy Note 7
Recently, Samsung announced a global “stop sale” and voluntary recall and exchange program on certain Galaxy Note7 smartphones. Such phones, with particular lithium-ion batteries, can overheat and catch fire, posing a burn hazard. As such, please be advised that all guests in possession of a Samsung Galaxy Note7 smartphone must take the following precautions, pursuant to the safety advisory notice recently issued by the U.S. Department of Transportation Pipeline and Hazardous Materials Safety Administration.
Turn off the device
Disconnect the device from any charging equipment
Disable all applications that could inadvertently activate the device (e.g., alarm clock)
Protect the power switch to prevent its unintentional activation
Keep the device on your person or nearby in carry-on baggage (Do not place in checked baggage)
As our guest, please follow the above precautions while traveling on any of our ships, and if possible, please refrain from taking these devices with you on board.
Rarely is motion discomfort a problem. Cruise itineraries ply some of the calmest waters in the world. In addition, stabilizers on modern ships, availability of advance weather information, and development of effective preventative medications have greatly reduced the incidence of motion discomfort.
With very limited exceptions (such as our Panama Canal cruises), U.S. law prohibits a person from beginning their cruise in one U.S. port and ending it in a different U.S. port. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. If you do not adhere to the cruise itinerary and, as a result, violate this law, any resulting fines will be your responsibility. If the fine is assessed due to a flight delay, we will pay the fine if you were participating in our Flight Ease® program. Please note that this is a U.S. government regulation over which Holland America Line has no control.
Women cannot have begun their 24th week of pregnancy at any time before or during the cruise. If you are pregnant or sailing with a guest who is pregnant they must provide a physician’s letter stating the expected due date, medical fitness to travel and the pregnancy is not high risk. Please also include your name, booking number, ship and sailing date.
Please fax your letters to our Guest Accessibility Department at 800-577-1731. Or email them to GuestAccessibility@HollandAmerica.com.
We urge you to have the letter faxed in as soon after making your reservation as possible.
Holland America Line cruises visit over 320 ports worldwide, and practically every destination is accessible by water. You can embark on your cruise vacation from a wide variety of ports close to home, or exciting, exotic locations worldwide. An African safari, a Mexican fiesta, the Alaskan wilderness, a Japanese shrine, a European adventure... the choice is yours. Explore more possibilities on our Cruise Destinations page and experience the world with Holland America Line.
Holland America reserves the right to upgrade a guest or guests to more expensive category accommodations at no additional cost.
Cruises can be as long or short as you choose. Cruise itineraries range from two days to 112 days and can vary among long days at sea, short trips to nearby destinations, or more port-intensive trips. Whatever itinerary you choose, and for however long your cruise may be, you will enjoy some of the most spacious and comfortable ships at sea, along with award-winning service, five star dining, extensive activities and enrichment programs, and compelling worldwide itineraries.
Telephone: At some point in your travels you may experience an emergency. With this in mind, the following emergency phone numbers are available for your use. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. During our regular business hours, please call: 1-800-426-0327.
Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Outside of these hours and during holidays, please call 1-800-628-4771 or 1-206-626-7382*.
*This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature.
Additionally, you can call the ship directly from the shore. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. A credit card is required for all inbound phone calls to a ship. The rate is US$7.95 per minute and billing begins at the time specified.
Please have the ship’s name, your party’s name and stateroom number before you call.
Instructions:
Dial 1-800-993-5483 (US). From outside the U.S. access 1-321- 837-6106.
Listen to the announcement
Listen to the menu and select the number that corresponds to the ship you are calling.
If you receive a busy signal or message, please hang up quickly and try your call again.
Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). Internet is accessible from the comfort of workstations on board or from a personal laptop. If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you.
Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. Simply register through Holland America Line Navigator™, select “Paid Internet” and choose between a Voyage and a Daily plan. (Voyage plans cover your entire cruise and are available at a discounted rate. If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). Want to read your email, catch up on the latest news and check your finances? Purchase a Surf plan, part of the Have It All fare. To use messaging and basic video apps, such as YouTube, Skype and Vimeo, choose the Premium plan. To stream from your content streaming services such as Netflix, Disney+, Prime, Max and others, choose the Stream plan. Please contact Ship Services for further information.
Mail: While onboard a Grand Voyage or Legendary Voyage, letters and postcards may be mailed from the ship while in various ports of call. Guests may buy stamps in port or purchase them from the Guest Services by charging their shipboard account. All mail is subject to local postal office procedures and rates in the port mailed. Mail is provided to the Port one hour before sailing.
Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number.
The Wireless Maritime Service system is available for use when the ship is in international waters. When user’s phones pick the shipboard signal, their phone will usually display “cellularatsea”, “Ship Roam” or “901-18”. Depending on the handset and the carrier the user may be required to select “Roam” on the handset.
For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com.
For questions about your service or about billing, please contact your home network customer service.
AT&T Mobile Packages: Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. Choose from options for calling only, calling and messaging or calling, messaging and data. For complete details on plans and full terms and conditions, please visit www.att.com/cruiseships. To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship).
All cruisetour itineraries that go to Denali National Park and the Yukon Territory have guided tours by a Tour Director. Local Tour Directors provide expert assistance and offer insights during your time on land.
In some ports, due to the distance from the ship to the port entrance, or because local regulations prohibit walking within the port, complimentary shuttles are provided to shuttle guests through the port area. These shuttles do not necessarily take you to shops, tourist centers and attractions. In select ports, we arrange shuttles to those locations for a small fee. Tickets can only be purchased once on board.
Show seating is on a first-come-first-choice basis at all performances and no tickets or reservations are required. We schedule repeat performances most evenings to allow everyone the opportunity to attend the show.
Guest Services is open 24/7. You can visit the desk in person or contact them by dialing 90 from any ship phone.
Holland America accepts the following credit/debit cards as a form of payment without surcharges:
Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. Please go to our website at hollandamerica.com and complete the Online Check-In process prior to your sail date. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. Please do not forget to print them out prior to leaving home.
Please Note:
U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. If we do not have your information by this deadline, you will be unable to sail. Guests are urged to complete the Online Check-in process before leaving home. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. You will be responsible for all costs you incur to join the vessel at the next port.
PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS
Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency.
Immigration and administrative rules may require the vessel to collect and safeguard guest passports and guests to complete landing cards prior to some ports of call. Further information will be provided on board.
PLEASE NOTE: It is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country.
Boarding may be denied or fines may be levied against those guests without proper documentation. Payment of any fines levied is the responsibility of the individual guest.
For U.S. and Canadian Citizens Travel by Land or Sea:
Travel document requirements vary based on cruise itinerary and whether international flights are required. For voyages that are scheduled to end outside the U.S., a passport that is valid for six months beyond the completion date of your travel is required.
Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, and Mexico. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents:
For a list of approved documents visit:
travel.state.gov/content/passports/english/go/checklist.html
The EDL driver’s license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Driver’s License.
U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a U.S. government issued birth certificate combined with a U.S. government issued photo I.D. A clear, legible copy (photocopy) of a birth certificate that was originally issued by a U.S. government agency (state/county/city) or the Department of Health and Vital Statistics. The copy does not need to be notarized or certified.
Other approved proof of citizenship documents such as a passport card, an enhanced driver’s license (EDL) or certificate of naturalization along with a government-issued photo ID are also acceptable. A passport is still the preferred document. PLEASE NOTE –WHTI-compliant documents are acceptable for entry or re-entry into the United States. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere.
Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government- issued photo identification with a validated birth certificate issued after July 1, 2010.
Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Birth certificates can be an original or certified copy.
PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERN HEMISPHERE TRAVEL INITIATIVE (“WHTI”) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES)
When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in your party to be disembarked in a non-U.S. port. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate.
NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the child’s parents. The letter from the child’s parent must provide contact information and authorize the traveling adult to take the child on the specific cruise.
For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free
Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico.
For Non-U.S./Non-Canadian Citizens: For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. Please carefully verify the existing identification requirements for your particular travel situation, including all destinations. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. Note that while a passport for a Green Card holder is not required to return to the U.S., your destination country requirements may be different. Please verify your documentation requirements prior to sailing, but we highly recommend Green Card holders travel with their passport as an extra precaution.
Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Some clearances will require face to face inspections, details will be communicated to you onboard.
Rest assured that your passport will be fully secured by our staff. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing.
VISAS
Certain countries require that you obtain official authorization (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Usually there is a fee required.
Guests are responsible for verifying and obtaining any necessary travel documents for entry and exit to the countries visited, as these requirements vary depending on the specific port and nationality of the traveler. This includes payment of all costs related to arrangements to obtain entry to the countries you visit. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. Payment of any fines levied is the responsibility of the individual guest. Please note that fees and visa requirements are subject to change without notice. Tourist/visa requirements are determined by passport nationality, not by country of residence.
Visa Service Information:
Don’t put your travel plans at risk; Holland America Line recommends guests utilize a visa service to secure your required documentation. We have partnered with CIBTvisas as a service to assist with the collection of necessary documents. CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline.
You may reach CIBTvisas by phone at:
Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. without a visa for stays of 90 days or less, when they meet all requirements. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. If you reside in the UK please visit cibtvisas.co.uk/hollandamerica.
Countries participating in the VWP are: Andorra, Austria, Australia, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom.
For more details please go to the U.S. Department of State’s Visa Waiver Program page.
Schengen Visa Holders: New requirements pertaining to proof of medical insurance coverage have been adopted for all Schengen visa holders. This requirement does not apply to U.S. or Canadian citizens. All guests should keep themselves advised of changes in government requirements. If you have questions about visa requirements, call CIBTvisas at 1-866-935-8472. You may also choose to send an email message to: hollandamerica@cibtvisas.com or visit their website at https://cibtvisas.com/hollandamericaline.
Cruise Documents: Holland America Line Express Docs Eco- friendly Cruise Documents
Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. With Express Docs, your cruise documents are available up to 15 days before your cruise departure date, and you can print part – or all – of your Express Docs when it’s most convenient for you, 24/7. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. No more waiting for printed cruise documents.
What’s more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels.
Visit hollandamerica.com for more information.
To learn more about Holland America Line’s ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability.
Each country has its own entry requirements, and guests assume personal responsibility for having the necessary documents when boarding. Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency.
Passports are normally surrendered to and held by the pursers on board to facilitate clearances in ports of call. It is prudent to photocopy the identification page of your passport and pack it separately, in case of loss or damage to the original.
Your name on your travel documents (passport, Alien Resident card, birth certificate, etc.) must be identical to those on your cruise documents. Otherwise, proof of name change (e.g. a marriage license) with a valid driver's license (or other government issued photo ID) must be presented. Any discrepancies may prevent travel.
PLEASE NOTE: In addition, visas or other documents may be required, depending on your citizenship or residency and the itinerary. It is your sole responsibility to obtain all necessary documents for all ports of call on your itinerary. Requirements for your voyage may be found on Holland America Line's website or by calling your travel advisor, Holland America, or a visa advisory service. Boarding may be denied or fines may be levied against those guests without proper documentation. Payment of any fines levied is the responsibility of the individual guest. For more information please refer to the question Do I Need A Visa in our Frequently Asked Questions.
For U.S. and Canadian Citizens:
Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii and Mexico. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents:
*As of March 2024 the EDL driver's license, or non-driver photo identification, is offered in the U.S. states of Michigan, Minnesota, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. For more info visit Enhanced Drivers Licenses: What Are They? | Homeland Security (dhs.gov)
Please note the EDL is not the same as a Real ID driver’s license, Real ID non-driver photo identification (or Endorsed) Commercial Driver's License; Real ID and Endorsed Commercial Driver’s Licenses do not qualify as WHTI approved documents.
U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a U.S. government issued birth certificate combined with a U.S. government issued photo I.D. A clear, legible copy (photocopy) of a birth certificate that was originally issued by a U.S. government agency (state/county/city) or the Department of Health and Vital Statistics. The copy does not need to be notarized or certified.
Other approved proof of citizenship documents such as a passport card, an enhanced driver’s license (EDL) or certificate of naturalization along with a government-issued ID are also acceptable. A passport is still the preferred document.
PLEASE NOTE: WHTI-compliant documents are acceptable for entry or re-entry into the United States. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere.
Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo identification with a validated birth certificate issued after July 1, 2010.
Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Birth certificates can be an original or certified copy from an authorized authority.
Passport requirement when minors travel with one adult on voyages governed by U.S. Western Hemisphere Travel Initiative (WHTI) (includes travel within Bermuda, Canada, Caribbean, Mexico, United States): When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in your party to be disembarked in a non-U.S. port. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate.
PLEASE NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the child's parents. The letter from the child's parent must provide contact information and authorize the traveling adult to take the child on the specific cruise.
For more information regarding passports and WHTI-compliant documents, please visit https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793.
Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico.
FOR NON-U.S./NON-CANADIAN CITIZENS: Holland America highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Please carefully verify the existing identification requirements for your particular travel situation.
In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Resident alien not in possession of this must obtain one at the nearest office of the U.S. Immigration Service.
Holland America Line provides guests with the following link to CIBTvisas as a service to assist with any visa requirements and/or the collection of necessary documents: hollandamerica.cibtvisas.com. Guests may, if they prefer, use another visa service or complete the process on their own. Be sure to advise that you are traveling with Holland America Line and that you are traveling by sea. Your visa requirements may be different to the standard information given for air travel. In addition, you may also miss out on certain discounts given to Holland America Line guests that go through CIBTvisas. Applications and additional information may be downloaded from their website.
You can also reach them by phone:
U.S. & Canada residents: 866-935-8472
Netherlands residents: 0800-2524632
Germany residents: 800 3202233
Australia residents: 1300 964 164
United Kingdom residents: 0800 1218239
Belgium residents: 0902 150 45
Singapore residents: 6603 1096
Spain residents: 902 113 829
Switzerland residents: +41 (0) 22 884 18 70
France residents: 0144107272
You can also reach them by email: hollandamerica@cibtvisas.com
Some countries require that you obtain and carry with you official documentation, called a visa, before entering that country. It is your sole responsibility to obtain and have available the proper travel documents necessary for your travel, including all associated costs related to obtaining your travel documents. Boarding may be denied if you arrive at the pier without the proper travel documentation, and in that case you would not be eligible for a refund.
Visa and documentation requirements vary by nationality and destination. Please review your itinerary and verify your specific travel requirements. Because governmental travel requirements change periodically, you should check with a visa service or the consulate of each country you will visit no later than three (3) weeks prior to sailing to verify travel documentation.
Visa processing can vary by destination and submission location. It may also be longer during peak seasons or when embassies are closed. We recommend that you obtain all visas as early as possible to assure you are prepared to travel without interruption.
As a courtesy, Holland America Line provides some information as to necessary travel documents and visas. Guests are still obligated to verify such information with the appropriate authorities. The information provided on this site was correct at the time of publishing and is subject to change at any time. You may also contact your travel advisor, CIBTvisas or other local visa services for assistance in determining which visas will be required for your specific cruise based on your nationality. For CIBTvisas contact information visit Visa Service Provider.
Grand Voyages
If you are sailing on a Holland America Line Grand Voyage please visit Essential Information for visa information.
Traveling to the United States
If you are a foreign national entering the United States you may require a visa or ESTA (Electronic System for Travel Authorization) if you are a national of a country eligible for the Visa Waiver Program (VWP).
We suggest that guests visit www.cbp.gov/travel/international-visitors/esta for additional information regarding the ESTA and VWP.
ESTA eligible guests will need to print and carry their ESTA application response as it will need to be presented at the pier along with your passport. An ESTA will need to be completed for each family member traveling on the cruise. Travelers who have not obtained ESTA approval should expect to be denied boarding on any air carrier bound for the U.S.
Traveling to Canada
Affecting all Alaska sailings, Alaska tours and Canada & New England sailings that visit or transit Canada:
Guests who are not citizens of the United States, Canada, the United Kingdom, Australia or New Zealand, may require a Temporary Resident Visa (TRV) to visit or transit Canada. You will be DENIED BOARDING without compensation if you do not hold the proper VISA documents. Canadian officials WILL NOT allow guests to remain onboard while in a Canadian port without proper documentation.
If you are a NON-US or NON-Canadian citizen and are arriving to Canada by air, you may require an Electronic Travel Authority (eTA) to fly to or transit through Canada even if you do not require a TRV.
To verify whether your nationality requires a Canadian visa or eTA, please contact your local Canadian consulate or visit this Canadian immigration Web site, which may be useful to determine what is required.
Guests who have committed or been convicted of a crime may not be allowed into Canada. Almost all convictions (including DUI, DWI, reckless driving, negligent driving, misdemeanor drug possession, all felonies, domestic violence [assault IV], shoplifting, theft, etc.) make a person inadmissible to Canada, regardless of how long ago they occurred.
It is recommended that persons who have been charged in the past or who have past convictions obtain the necessary documents before attempting to enter Canada.
To learn more about applying for these documents we strongly recommend you visit the following website for details: Read more about applying for these documents.
Baggage Insurance: Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your baggage or belongings. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Your travel advisor can provide you with additional information if you are interested in this option.
Restrictions: Holland America cruise ships do not have size restrictions for passenger travel bags and luggage, but airlines, limousines, charter flights that are part of Cruisetour itineraries, and other transfer vehicles do have baggage allowance policies which may limit the amount and/or weight of baggage you may take with you and/or impose baggage charges. You are responsible for complying with the policies. Please keep this in mind when packing.
Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Line’s Express Docs cruise documents, along with new luggage tags. Please see the following important information about your luggage tags.
Printable luggage tags are available at the Online Check-In start page. You may select to print as many as you need for your vacation.
The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. The representatives will help you with luggage tags. Also, luggage tags will be located near the entrance to the pier area where you will be checking in your luggage. The luggage tags are clearly marked with your ship name. Please attach a tag to each piece of luggage you will be checking on the cruise. There is a space on the tag for you to print the following information; Name, Stateroom Number, and Sailing Date.
Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you.
Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. Pack shoes on top of other contents in your baggage to expedite the screening process. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at tsa.gov.
Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over two and half inches long and illegal drugs of any kind are prohibited without exception. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. Due to safety and onboard security reasons personal Satellite dish/receivers, routers and other internet related equipment are not allowed onboard. Extension cords (without surge protectors) are allowed on board when used with proper caution. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com.
Holland America Line assumes no responsibility for the items listed above. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line’s liability will not exceed US $250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan.
Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. In the event of unexpected travel delays and emergencies, pack enough prescription medication for at least 2 weeks beyond the length of your travel itinerary. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. Holland America Line will assist in filling prescriptions. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call.
Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcement authorities. This could result in legal proceedings. Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe.
For these purposes, marijuana, even if prescribed for medicinal purposes, is considered an illegal drug as it is prohibited both under U.S. law as well as the laws of all or most of the countries that the ship visits. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted.
Mobility Equipment: The safety of our guests and crew is our number one priority. For this reason:
Scooters and other mobility equipment are required to be securely stored and charged in the guest’s stateroom when not in use and may not be stored in hallways or elevator lobbies.
Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately.
Guests using mobility aids should select a stateroom that will meet their needs and allow for appropriate storage of their mobility equipment. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters.
For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships.
For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com.
On board, daytime dress is casual. Shirts/cover-ups and footwear are always required indoors.
Most evenings, smart casual attire is appropriate. Shorts, pool and beachwear, distressed jeans, and men's tank tops are not permitted in table service restaurants.
The dress for each evening is listed in the Daily Program and on the Navigator App.
Voyages will follow the schedule below for Dressy Nights/Formal evenings.
Dressy Nights are scheduled at the discretion of ship staff and are subject to change.
Dressy Nights will usually be the first full day and the second to last evening on a 7-day cruise.
Dressy Nights will never be held on embarkation day or on the last evening of a cruise.
| LENGTH OF VOYAGE | DRESSY NIGHTS |
|---|---|
| Less than 4 Days | 0 |
| 4 - 6 Days | 1 |
| 7 - 13 Days | 2 |
| 14 - 20 Days | 3 |
| 21 - 28 Days | 4 |
| 29 - 38 Days | 5 |
| 39 - 48 | 6 |
| 49 - 58 Days | 7 |
| 59 - 68 Days | 8 |
| 69 - 78 Days | 9 |
| 79 - 88 Days | 10 |
| 89 - 98 Days | 11 |
| Grand World Voyage | Varies by Length |
Electrical Appliances: ** All staterooms are equipped with standard 110 AC and 220 AC outlets. Guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay. All staterooms are equipped with hair dryers. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution.
If such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark.
For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. You may order hot water from our complimentary In-Room Dining service 24 hours a day. Also, full laundry and valet services are available on all of our ships.
For your convenience Holland America Line has partnered with two luggage transport services for your convenience. Luggage Direct and Luggage Forward® two different services offering a variety of services with the sole purpose of easing your travel! By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time.
1. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. Upon disembarkation, your bags are delivered directly back home.
Luggage Forward offers:
Book online at luggageforward.com/hollandamerica or call Luggage Forward directly. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location.
2. Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland America Line ship. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. You will claim your luggage when you arrive at your final airport destination.
If you want to make your trip home even easier, sign up for Bags VIP luggage delivery and eliminate having to deal with your luggage completely. (See section for Bags VIP Luggage Delivery below for details.)
Luggage Direct offers:
Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport
Avoid lines at disembarkation as you are invited to be the first to disembark
No need to locate your luggage or wait for a porters assistance in the terminal
Avoid lines at the airport – with boarding pass in hand and no luggage to check you can proceed directly to Security.
Luggage Direct is available on all or our vessels when sailing in and out of the following ports:
Fort Lauderdale
Seattle
For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives.
Please note the following general information about Luggage Direct:
Cost is US$25.00 per person (subject to change)
Airline-assessed baggage fees will be applied to guest’s onboard account when applicable as per your airlines rules.
Guests may check no more than 3 pieces of luggage per person.
Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard.
Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements.
Pack enough medication. Refill your medicine prescriptions sufficiently for the duration of the cruise. Keep it with you at all times and remember to leave all medication in its original container. It is also a good idea to bring your immunization records and prescription for eye glasses or contacts.
Keep medication close at hand in your purse or carry-on bag. Be sure to bring enough prescription medicine to last throughout your cruise, as it may not be available on board or in some of the countries visited.
Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked luggage. Be sure to bring a sufficient supply of medication and transport it in the original container. It is also a good idea to carry a written list of your medications in case they are lost. The list should include the name of the drug, dosage and times taken. In case of emergency, Holland America will assist in filling prescriptions. However, please note that additional charges will apply.
Prescription medical marijuana is not allowed on board. Possession of marijuana, even if by prescription, is a violation of US law, may be a violation of the laws of countries the ship may visit, and may result in referral to law enforcement authorities. Prescription Marinol, an alternative to marijuana, is permitted on board.
The experts at Holland America Line, the most experienced Alaska travel company, have some tips on packing when you're headed north on a cruise or cruisetour.
Southeast Alaska
On an Inside Passage cruise you will be traveling along the protected waterways of Southeast Alaska, also known as "the Panhandle." The weather here is temperate, with summertime highs usually between 50 and 60 degrees Fahrenheit, climbing occasionally into the 70s and 80s.
North Alaska and the Arctic
If you venture farther north you will find the climate to be drier. Summer temperatures in Fairbanks and other parts of the Interior often reach 70 and 80 degrees Fahrenheit. In the Arctic, for those traveling to Prudhoe Bay or Nome and Kotzebue, temperatures are cooler, in the 40s and 50s.
General Packing
Alaska is casual, but be prepared to dress for dinners (see Evening Dress below). The best approach is to bring clothes that can be layered: more layers for cooler, windier weather, fewer layers for warm, dry days.
Be sure to also bring:
Evening Dress
Evening dress falls into two distinct categories: Dressy attire or smart casual. Most evenings, smart casual is appropriate and can be defined as slacks and sports shirts or sweater for men and a skirt or trousers and sweater or blouse for women. Shorts, flip-flops, swimwear, distressed jeans and men's tank tops are best left to daytime and the poolside.
Dressy Nights evoke the grand traditions of cruising as guests dress to impress for special events on board, including a five-course gourmet dinner in the Dining Room. Jacket and tie are appropriate for gentlemen, while ladies wear a cocktail dress or gown. On Grand Voyages, many gentlemen choose formal attire.
The number of Dressy Nights on your cruise depends upon the duration of the voyage. The number of Dressy Nights for collector voyages is based upon the duration of each individual voyage of the ship.
Exercise Clothes
If you're a fitness fan or just like to stroll around the decks be sure to pack your exercise clothes. There are aerobics classes on the ships, treadmills, exercise bikes and other equipment in the fitness center on board each ship. The free Passport to Fitness program has the added fun of a reward at the end of the cruise for participating in onboard activities. Be sure to bring your running or aerobics shoes, swimsuit and a cover-up (for lounging, if not for warming up).
Items You Probably Won't Need
Bulky or winter-weight sweaters or jackets.
Rain boots and long underwear (outfitters throughout Alaska provide special gear needed for their activities, such as warm "moon boots" for walking on glaciers, waterproof rainwear, boots and life vests for river rafting or sea kayaking).
Don't Forget To Take
Laundry Service
Holland America Line has laundry service, dry cleaning and pressing service on all ships.
If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan.
IMPORTANT: Do not pack your passport, medications, cruise documents or airline tickets. Keep them close at hand in your purse or jacket pocket. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, medicine, liquor, cash, credit or debit cards, jewelry, gold, silver and other high value or important items, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, hearing aids, electric wheelchairs, scooters, or other video or electronic equipment, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. (Remember that checked baggage might not be accessible at all times.) Holland America Line assumes no responsibility for the items listed above.
Luggage Direct
Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland America Line ship. TSA approved airline representatives will take your luggage directly from the ship and deliver it to your outbound aircraft. You will then claim your luggage when you arrive at your final airport destination.
Luggage Direct is available in selected departure ports and for selected ships, detailed below. Once onboard, a letter explaining the eligibility requirements will be sent to you.
Holland America Line is offering Luggage Direct in:
Fort Lauderdale
Los Angeles
Seattle
Tampa
Vancouver (canceled for 2014 Season)
On the following eight (8) vessels only:
Noordam
Volendam
Eurodam
Oosterdam
Westerdam
Zaandam
Zuiderdam
Nieuw Amsterdam
Please note the following general information about Luggage Direct:
Cost is $19 per person at all ports.
Airline assessed baggage fees will be applied to guests' onboard account - fees vary by airline and all pricing is communicated directly from the airline to our partner company, BAGS, Inc. These fees are collected onboard and are then distributed to the airlines.
Guests are able to check no more than 2 pieces of luggage per person.
Upgrade Requests, Seat Assignment Requests, and Flight Changes cannot be accommodated onboard.
There are restrictions established for each homeport city. Restrictions include: participating airlines, earliest and latest flight times, and citizenship requirements.
All flights must be Domestic (inclusive of U.S. Territories).
Luggage Forward®
Luggage Forward® is the premier provider of luggage delivery worldwide. With just one call to Luggage Forward, our exclusive luggage delivery partner, your luggage will be picked up at your home and delivered to your onboard suite. No more checking luggage at the airport. No more excess luggage charges. And no more baggage claim. You can just board your flight and meet your Holland America Line ship. And for US residents, traveling internationally, Luggage Forward even handles customs clearance for you. For more information visit luggageforward.com/hollandamerica or call Luggage Forward directly. From the US dial 1 877-466-2247, from the UK dial +44 (0)203-375-4769 or +1 617-482-1100 if calling from any other location.
We do not require that our Guests participate in a baggage service, however for your convenience we do offer two recommended options for luggage delivery services.
Pack as you would for any resort. Cruise vacations are casual by day, whether you're on the ship or ashore. The suggested attire for most evenings is resort casual; slacks and collared shirts for men, and casual dresses, slacks and informal evening-wear for women. On Dressy Nights women usually wear a suit, cocktail dress or gown and men wear a jacket and tie, dark suit, or tuxedo.
In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least 2 weeks beyond the length of the cruise. Also bring a list of the names, strengths and dosages of all medications in case refills are required.
The following list is provided to assist in determining what items are not allowed onboard without a valid, lawful reason.
This is not an all-inclusive list, and there may be other items found at the Security screening area that may be dangerous and that should not be allowed onboard.
Items posing a Safety hazard:
The Ship Security Officer/Staff Captain are authorized to make a professional judgment as to the legality of any item declared, detected or discovered on board.
Holland America Line cautions against the use of garment bags with hanger hooks protruding from the top. We also suggest that you consider placing articles in clear plastic bags inside your luggage to minimize handling by airport security screeners. Pack shoes on top of other contents in your luggage to expedite the screening process. Finally, make sure that you label the inside of your carry-on and checked luggage with your name and contact information. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration (https://www.tsa.gov/).
Please Note: Firearms, explosives, fireworks and illegal drugs of any kind are prohibited without exception. For safety reasons hoverboards, drones, or similar devices/toys are not allowed on board our ship. Due to safety and onboard security reasons personal Satellite dish/receivers, routers and other internet related equipment are not allowed onboard. View the complete list of prohibited items (link to prohibited items faq).
Important: Do not pack your passport, medications, cruise documents or airline tickets in your checked luggage. (Remember that checked luggage might not be accessible at all times.) Keep these items close at hand in your purse or jacket pocket. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver and other high value or important items, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. Holland America Line assumes no responsibility for the items listed above. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan.
Holland America Line recommends that each guest keep all personal identification, airline tickets, customs forms, medications, jewelry, money, credit and debit cards and other high value or important items, along with the clothes and shoes you intend to wear the next day, separate from your tagged luggage. Place these items in your carry-on bag or keep them with you so you can access them easily and keep them secure.
Do not pack your passport, medications, cruise documents or airline tickets in your checked luggage. (Remember that checked luggage might not be accessible at all times.) Keep these items close at hand in your purse or jacket pocket. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. Holland America Line assumes no responsibility for the items listed above.
Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your luggage or belongings. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Your travel advisor can provide you with additional information if you are interested in this option.
For guests who have Holland America Line’s Express Docs:
Free printable luggage tags are available at the Online Check-In start page. You may select to print up to 9 additional tags at a time.
Consider purchasing durable tags that can be used for your vacations for years to come! Choose from 2 elegant designs: Holland America Line Luggage Tag Store
For guests who have paper documents:
Luggage tags can be found in your document wallet that you received.
Please Note: Luggage tags will be also available for you at the airport on the day of sailing and the pier prior to your final check in. The luggage tags are clearly marked with your ship name. Please attach a tag to each piece of luggage you will be checking on the cruise. There is a space on the tag for you to print the following information; Name, Stateroom Number, and Sailing Date.
For your convenience Holland America Line has partnered with two luggage transport services for your convenience. Luggage Direct and Luggage Forward® two different services offering a variety of services with the sole purpose of easing your travel! By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time.
1. Luggage Forward
Luggage Forward is a worldwide door-to-door service allowing you to have your bags picked up at your home and delivered to your stateroom. Upon disembarkation, your bags are delivered directly back home.
Luggage Forward offers:
Book online at www.luggageforward.com/hollandamerica or call Luggage Forward directly. From the U.S. dial 1‐866‐416‐7447, from the UK dial +44 2033 754769 or +1‐617‐482‐1100 if calling from any other location.
*Expert Advice: Luggage Forward is a great way to avoid lugging formal wear for pre- or post-cruise hotel/land packages — send baggage ahead of you that won’t be needed for that portion of your trip in order to more fully enjoy your journey.
2. Luggage Direct
Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland America Line ship. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. You will claim your luggage when you arrive at your final airport destination.
If you want to make your trip home even easier, sign up for Bags VIP luggage delivery and eliminate having to deal with your luggage completely.* (See section for Bags VIP Luggage Delivery below for details.)
Luggage Direct offers:
Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport.
Avoid lines at disembarkation as you are invited to be the first to disembark
No need to locate your luggage or wait for a porters assistance in the terminal
Avoid lines at the airport — with boarding pass in hand and no luggage to check you can proceed directly to Security.
Luggage Direct is available on most of our vessels when sailing domestically in and out of the following ports:
Anchorage
Fort Lauderdale
Seattle
Copenhagen — NEW — our first international option (available for Lufthansa and SAS Airlines only)
For more information, or to sign up go to www.maketraveleasier.com/Holland or call 1‐877‐847‐0045 to speak to one of our customer service representatives.
Please note the following general information about Luggage Direct:
Cost is $19.95 per person / $29.95 for Copenhagen
Airline-assessed baggage fees will be applied to guest’s onboard account when applicable as per your airlines rules.
Guests may check no more than 3 pieces of luggage per person.
Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard.
Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements.
3. Bags VIP Luggage Delivery
Bags VIP luggage delivery allows you to bypass the baggage claim and begin making the most of your vacation right away, without the burden of luggage. With Bags VIP luggage delivery service, you can skip baggage claim and head directly to your ship upon arrival. A Bags VIP agent will retrieve your luggage from baggage claim and deliver it straight to your ship, where it will be waiting in your stateroom.
On the return trip, Bags VIP luggage delivery can deliver your luggage from baggage claim at your destination airport to your home or hotel, just like the service delivered your bags to the ship when you arrived. The service is available in more than 250 U.S. airports. By combining Holland America’s Luggage Direct onboard airline check-in and Bags VIP luggage delivery services, you can check your luggage on the final day of your cruise and not have to deal with it again until it is delivered to your door!
Service starts at only $29.95 for 1 bag and $39.95 for 2!
Luggage will be delivered within four hours from the time the bag arrives at the baggage carousel, or within six hours for delivery destinations more than 40 miles from the airport.
For more information, or to sign up go to www.maketraveleasier.com/Holland or call 1‐877‐847‐0045 to speak to one of our customer service representatives.
Airlines, limousines and other transfer vehicles have luggage allowance policies which may limit the amount and/or weight of luggage you may take with you and/or impose excess luggage charges. You are responsible for complying with the policies. Please keep this in mind when packing.
Traveler advisory - Baggage fees and other charges may be directly assessed by airlines or airports. Once you are notified of your flight details, please contact your airline.
No, musical instruments are not allowed. Guitars, drums, keyboards, horns, etc., are not allowed for onboard guests. Playing musical instruments in staterooms or in public areas of a ship may disturb other cruise passengers and are therefore not allowed for guests.
Yes. For your comfort and convenience, we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. You can send your clothing to the laundry on board for a fee. In your *stateroom, you will find laundry bags and price lists conveniently located in the closet.
*Please note that for safety reasons, travel irons, steamers, and electric water heaters/kettles may not be used in your stateroom.
Make your wedding dreams a reality. Choose from a wedding, or a vow renewal, on board one of our ships or at a land destination. Then sail away for your romantic honeymoon! For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Or please visit royalwed.com.
If the weather is unsuitable for an outdoor ceremony, alternate arrangements will be made at the discretion of the coordinator.
Same-sex legal weddings are currently offered ashore, in U.S. ports and in ports abroad, where legally permissible. However, symbolic same-sex ceremonies can be performed at sea or at select ports of call. Please contact your wedding coordinator for a current list of applicable ports.
The captain can perform your Symbolic at Sea ceremony once on board the ship. The Captain cannot perform legal ceremonies.
To learn more about weddings with Holland America Line click here.
Wheelchair, restroom and changing room accessibility vary by ship and by port. Contact your wedding coordinator for location specifications.
For shipboard ceremonies, the maximum will depend on the capacity of the venue. For shipboard ceremonies taking place on the first day of sailing at the port of embarkation, up to 100 of your guests (out of your 150 total guest allotment) may be “non-sailing guests” that attend the ceremony but depart the ship before it sets sail. For shore-side ceremonies, you may add guests, but capacity may be limited, depending on the location. Additional transportation, entrance and site fees will apply. Contact your wedding coordinator for specifics.
All ceremonies at sea must be booked at least 60 days prior to sailing but we strongly encourage you to book as far in advance as possible. Additional fees may apply if booking within 60 days.
The wedding coordinator is the first person you'll talk to when you call Royal Ocean Events. They will assist you in choosing a package and completing your contract. You may contact your wedding coordinator by email or schedule a phone appointment. Once onboard, your ship's wedding coordinator will execute all the details of your Symbolic At Sea ceremony in accordance with your contract.
If you have chosen an Ashore or Anchors Away ceremony your shoreside coordinator will assist on the day of your ceremony to ensure all the details, per your contract, flow smoothly.
If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. To purchase a gift for a guest, please visit our Buy a Gift for a Guest page or contact our Ship Services Department at:
Holland America Line Ship Services Department
450 Third Avenue West Seattle, WA 98119
Phone: 1-800-541-1576
Fax: 1-800-207-3547
Email: hal_ship_services@hollandamerica.com
Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. Packages such as “Renewal of Vows,” “Happy Anniversary,” “Romantic Voyage” and “Just for Us” include a variety of services and mementos to commemorate your special occasion. Gift orders must be prepaid and received two weeks in advance of sailing. Some last-minute gift orders may be charged to your Holland America Line Rewards VISA Card, VISA®, American Express®, MasterCard® or Discover® card up to two working days before sailing.
Holland America Line Rewards VISA® Card: Use your new Holland America Line Rewards Visa Card and you’ll be on your next dream vacation before you know it. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. To learn more and apply for the Holland America Line Rewards VISA Card, please visit Holland America Rewards VISA.
Among the many delights of a Holland America Line cruise are the thoughtful and unexpected touches that make your cruise vacation especially memorable. With our onboard gift program, we invite guests as well as their friends and family to join us in the spirit of creating special moments. Imagine the smile caused by a bon voyage bouquet; the pleasure given with a "Well-Being" spa package or the appreciation felt for a prearranged romantic dinner for two at the Pinnacle Grill. With our onboard gifts and shipboard credits, you can let someone special know how much you care. We offer celebration packages, flowers, chocolate dipped strawberries, special wine offerings, beverage packages and cards, spa treatments and keepsakes. We also offer shipboard credit, which allows guests to choose their own gifts once onboard.
All arrangements for onboard gifts and spa treatments can easily be made online before the ship departs. Because the Greenhouse Spa & Salon is such a popular destination, we encourage you to book spa appointments in advance (you can also book appointments once on board). Click the Book Online Now button located below to view and purchase gift options. You must have a Holland America Line account to complete your purchase. If you do not currently have a Holland America Line account, please click Register above.
Make a Holland America Line cruise even more special for your friends and family by surprising them with an onboard gift. Choose from more than 100 items, including a festive bottle of sparkling wine, specialty dining package, bouquet of flowers or an onboard credit.
Learn more about the Greenhouse Spa and Salon. To order Greenhouse Spa products online, visit www.timetospa.com.
If you need to order via phone, please call Ship Services at 1-800-541-1576.
Make a Holland America Line cruise even more special for your friends and family by surprising them with an onboard gift. Choose from more than 100 items, including a festive bottle of sparking wine, specialty dining package, bouquet of flowers or an onboard credit.
Protect your cruise vacation investment with our Cruise Protection Plan. Our Standard Cancellation Protection Plan (CPP Standard Plan) will allow you, for any reason, to provide written cancellation up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line and receive a refund equal to 80% of the eligible amounts paid (90% if you purchase our CPP Platinum Plan). To add our Cancellation Protection Plan to your new or existing cruise booking, please call us at 1‐877‐932‐4259.
NOTE: CPP Standard is available to all guests, regardless of residency (excluding permanent residents of the United Kingdom). CPP Platinum is not available to residents of New York State, Quebec, British Columbia, Puerto Rico or the United Kingdom.
View the Cruise Updates page for the latest announcements.
Refunds (except for amounts paid for CPP) will be made in accordance with the following Cancellation Policy for written cancellations received prior to the date on which you are to commence travel by air, rail, sea or otherwise.
For bookings made in the United Kingdom, Gibraltar, Ireland, Guernsey, Jersey and Isle of Man, submit written cancellations to Holland America Line, 100 Harbour Parade, Southampton.SO15 1ST or Enquiries@hollandamerica.co.uk.
For bookings made in the Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, Finland, Sweden, Norway, Iceland and Denmark, submit written cancellations to Holland America Line, Otto Reuchlinweg 1110, 3072 MD, Rotterdam or informatie@hollandamerica.com.
For bookings made in Australia, submit written cancellations to Holland America Line, Level 5, 465 Victoria Avenue, Chatswood, NSW, 2067 Australia or generalenquiries@hollandamerica.com.au.
For bookings made in the United States and all other countries not listed above, submit written cancellations to Holland America Line, 450 Third Avenue West, Seattle, WA 98119 or Hal_Reservations@HollandAmerica.com.
Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages. Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees: View Cancellation Policy
If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking.
Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings. Refunds will normally be made to your travel advisor. Travel advisors may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests.
Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.
Updated 05/11/2022
To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go.
Be sure to bring proper proof of citizenship, picture ID, visas (if applicable) and proof of any applicable immunizations. For more information, see the IDENTIFICATION REQUIREMENTS section.
Verify that your identification and travel documents, medication, jewelry, camera, film, cash and other valuables with you in a carry- on bag and will be available at all times.
Visit our website to complete Online Check-in.
Please print out Express Docs including Boarding Pass prior to your sail date.
Shore Excursions are available for purchase online until three days prior to the sailing.
Download the Holland America Line Navigator App and upload your photo to expedite embarkation at the pier.
Pack properly.
Bring your travel and health insurance information and have it handy at all times. In the event of unexpected travel delays and emergencies, pack enough prescription medication for at least 2 weeks beyond the length of your travel itinerary. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. It is also a good idea to bring your prescription for eye glasses or contacts.
Both casual and dressy attire will be essential during your cruise. For more detailed information, please see the PACKING ADVICE
AND CLOTHING sections.
Leave copies of your passport, electronic airline tickets, traveler checks and any credit cards you plan to use with a family
member or trusted friend.
Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the
cruise
Distribute your ship phone number to friends and relatives.
Place a card with your name and address inside your baggage, as well as on the outside.
Have the post office hold your mail. Also, stop your newspaper delivery or have a friend or neighbor take them in for you.
We strongly encourage you to complete the check-in process at our website at hollandamerica.com and to download the Holland America Line Navigator App. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. Upon arrival at the pier, you will need to present your Boarding Pass, have your passport and applicable visas verified and your picture taken if you have not uploaded a photo on Navigator. Your stateroom keycard will be delivered to your stateroom.
Please Note: This online procedure must be completed prior to your sail date.
If you completed the Online Check-in, please have the following documents ready to present at check-in:
Express Docs including your Boarding Pass
Proper proof of citizenship
Applicable Visas
U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. If we do not have your information by this deadline, you will be unable to sail. Guests are urged to complete the Online Check-in process before leaving home. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. You will be responsible for all costs you incur to join the vessel at the next port.
Ship Identification Card: Upon completion of check-in you will receive a ship identification card. This ship ID card serves as your identification for security procedures when embarking and disembarking the ship, and for making purchases on board. It is also your access card to your stateroom.
Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security.
Embarkation Time: Boarding begins at 12:00 pm. All guests must be checked in at least 90 minutes prior to the published sailing time.
To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Some clearances will require face to face inspections, details will be communicated to you onboard. Rest assured that your passport will be fully secured by our staff.
Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing.
Our embarkation procedures are smooth and easy—you carry nothing but your hand baggage, and everything is beautifully organized. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. We anticipate that your stateroom will be ready at approximately 1:00pm. Therefore, you are welcome to make yourself at home in the bar, lounge or pool areas. Your baggage will arrive in your stateroom later that afternoon. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am.
Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section.
Your assigned check-in time is printed on the Boarding Pass page in your Express Docs.
Please note that U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. If we do not have your information by this deadline, you will be unable to sail. Guests are urged to complete the Online Check-in process before leaving home. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. You will be responsible for all costs you incur to join the vessel at the next port.
Prior to boarding, you will pass through a security checkpoint. Next, you will be required to complete ship check-in formalities. Please note: Except for wine and champagne, alcoholic beverages may not be brought on board during embarkation or in ports of call. Bottles and other containers will be collected for safekeeping and delivered to your stateroom on the last day of the voyage.
Your stateroom keycard will be delivered to your stateroom. This card serves as your identification for security procedures when embarking and disembarking the ship and for making purchases on board. It is also your room key. Please have your card and photo identification ready and available whenever getting on or off the ship, as you will need to scan your card at the optical monitors located at the gangway. THIS IS WRONG. YOU ACTUALLY GET YOUR STATEROOM CARD AT CHECK-IN! (LEE)
IMPORTANT: For this procedure, you will need to present your travel documents and the required proof of citizenship. If you completed Online Check-In, you will need to present your Boarding Pass. If you were unable to complete Online Check-In prior to your travel, please allow sufficient time to complete the immigration questionnaire (one per person) at the pier.
For more information on this and the documentation you will need to have with you, please review the FAQs under Cruise Preparation. You may also receive arrival documentation from Immigration when arriving at the airport. Please keep these available for check-in. The Front Office on board may require the collection of passports for cruises that travel from country to country to prepare for immigration formalities. You will receive a passport receipt upon collection of your passport, and will be advised on board when the passports will be redistributed.
When embarkation commences, our previous sailing guests will have just disembarked and we will still be in the process of preparing the vessel for your cruise. We anticipate that your stateroom will be ready at approximately 1:00 p.m. Therefore, we kindly ask you not to visit your stateroom until an announcement that the staterooms are ready has been made via the Public Address system. For security reasons, the loading of luggage, which you checked in at the terminal, will not commence until 1:00 p.m. Your luggage will arrive in your stateroom later in the afternoon, via your cabin steward. Please feel free to relax in the Public and Pool Areas. The Lido Restaurant embarkation buffet and the Pool Grill shall open at 11:30 a.m.
Our embarkation procedures are smooth and easy; you carry nothing but your hand luggage, and everything is beautifully organized so you will have no worries. It is truly a suitable prelude to your carefree holiday. Don't miss the sail away festivities with our entertainment staff.
For your convenience, and to expedite your departure, we encourage all our guests to utilize the online check-in procedure and start the process as soon as possible. During online check-in, you can securely submit your Immigration, Disembarkation and credit card registration forms. For the most accuracy onboard your ship, please complete the process at least 30 days prior to your departure. If you begin the process and cannot finish due to insufficient information, you may return to complete it at your convenience prior to departure.
When you check-in online, you'll be able to take advantage of the following benefits:
Boarding Pass: To help expedite embarkation we recommend you do not print your boarding pass until 7-days prior to embarking on your cruise. This will allow time for the boarding barcode to be added to the left side of your boarding pass. (Keep in a safe place along with your cruise documents.) You may also use our Holland America Line Navigator app to access your digital boarding pass once Online Check In has been completed.
To complete Online Check-in for each guest, you will need:
Full legal name
Birth date
Passport, visa or permanent resident card
Home address
Home telephone number
Emergency contact information
Return flight information
Credit card you wish to use for onboard purchases
Additional Questions
For questions and/or help with your Online Check-in forms, please email Holland America Reservations or call 1-800-207-3545. Please be aware that Holland America Line cannot print or fax a guest's Express Docs or Boarding Pass.
You can print your boarding pass after Online Check-In is complete. The green Print Boarding Pass button will be available only after the following:
Open or Save As
Click once, pause, then click once more. If a box or bar opens at the bottom of the page that reads “Save or Open,” click “Open.” If the messages says “Save or Save As…”click “Save As” and the Open option should display next.
Blocked Browser Pop-Up Windows
After clicking the Print Boarding Pass button, the screen may read “Loading.” Look to the top right corner. There may be a small white box containing a smaller red box that has an X in it. This indicates a pop-up has been blocked. Click the box and an alert will appear saying the following pop-ups have been blocked. Click the blue link and that will open the Boarding Pass to print.
Clear Cache and Cookies
Clearing your browser’s cache and cookies may also correct the issue. If you are using a PC, hold down the Ctrl+Shift+Delete keys. Then select the two boxes that say Temporary Internet Files and Website Files, and the box next to cookies and website data.
To clear cookies using a Mac, click Safari on the Apple menu bar along the top of your screen and select Preferences. Click the Privacy tab. Click the Remove All Website Data button to delete all cookies currently stored by Safari. (To remove only certain cookies, click the Details button, select the cookies you want to remove and click the Remove button. Click Done when you’re finished.)
To clear your cache on a Mac, select Safari on the menu along the top of the screen and choose Preferences. Click the Advanced tab and tick the Show Develop Menu in Menu Bar check box to add the Develop button to the Apple menu. Click the Develop button and choose Empty Caches to clear Safari’s cache.
Guests will be assigned a check-in time to report to the terminal, which will be provided approximately 14 days prior to sailing. Please download the Navigator mobile app for access to tour digital boarding pass and more. In order to ensure a smooth embarkation process we ask guests to arrive no earlier than 20 minutes prior to their assigned check-in time.
Boarding officially begins at 12 p.m. for all cruises, but can vary from port to port, and may begin sooner.
Port times for ship arrivals and departures are included in the itinerary.
It's now easier than ever to prepare for your cruise. Follow the steps listed in our Prepare for Your Cruise Checklist to get ready for your cruise vacation.
In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. Please fill out the form and return it to the Guest Services as soon as possible.
We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information.
Please Note: For those without pre-arrangements we recommend purchasing a transfer onboard before disembarking. In many ports taxi lines can be long and distances to private transportation can be lengthy.
On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. Please do not place your baggage over the emergency floor lighting. Please make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information.
As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. Place them in a carry-on bag or keep them with you so you can access them easily. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Also, you will need your ship card when you disembark. You should have it available at the gangway when disembarking so please DO NOT pack it in your tagged luggage.
On the morning of disembarkation, guests with no credit card payment need to settle their onboard account on the morning of disembarkation. Promotional credits are nonrefundable. Cash deposits can be made on the last day of the cruise.
The ship’s estimated arrival time at the port of disembarkation is shown on your cruise itinerary. Generally, the ship is subject to certain government procedural requirements upon arrival. Once completed, all guests will be allowed to disembark.
Disembarkation is usually completed within two to four hours after the ship’s arrival. All guests are required to disembark the ship at this time. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port.
Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers.
Let the vacation begin the moment you arrive in a new country. Or let it continue, as you disembark from the ship and journey inland. A seamless transition is what our pre- and post-cruise hotels and tours are all about. We’ve arranged all the details – from luggage handling to transportation, City Stays to expert tour guides – so you are free to immerse yourself in places and experiences that justly rank among travel’s greatest highlights.
If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. Visit hollandamerica.com for more information. Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or 1-206-626-7353 to add services to your itinerary.
Yes. Holland America Cruise Line features special pre- or post- hotel packages that allow you to extend your vacation in either your port of embarkation or debarkation. Some of the world's greatest travel highlights are within reach, both before and after your cruise. Why not plan a little extra time and extend your experience even further with an expertly guided tour? Or explore at your own pace, with a premium hotel as your home base.
In order to make returning home as smooth and easy as possible, please take note of the following tips. For more information, consult your Customs Agency. Guests returning to the United States can also check the official website of U.S. Customs and Border Protection at https://www.cbp.gov.
Registering Your Valuables
We strongly recommend that you register your valuables with Customs before leaving home. This should be done well in advance of travel at a Customs office near your home. Items that should be registered generally include those not manufactured in your country. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. Customs pays particular attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Customs officials will not be available at the ship during check-in to register valuables.
Transportation of Currency
You may take as much currency or as many monetary instruments as you wish on your trip. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. Please remember that many other countries have a similar policy when going ashore and you will be subject to their currency allowances at the current exchange rate.
Customs Allowance
Each U.S. resident is usually allowed a duty-free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. An additional US$1,000-worth of articles may be brought in and taxed at a reduced flat duty rate. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CA$750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Additional information concerning Customs matters will be provided during your cruise.
Yes, FCCs can be applied to an existing booking. Please contact your Travel Advisor or your local Holland America Line reservations Call Center for assistance.
Onboard Credit is spending money to use on our ships. If you receive an Onboard Credit, you can use it for almost anything on board, including a pampering massage or other spa service, specialty restaurant meals, shore excursions, coffee and alcoholic beverages, and boutique purchases, like clothing or jewelry. Onboard Credit may be used to pay for Crew Appreciation, Service Charges and Additional Tip. Depending on the type, the Onboard Credit may not be refundable at the end of your cruise. Only non-promo Onboard Credit can be used for cash withdraws and Casino play (cash/chips).
FCCs can be applied across multiple bookings if there is a balance remaining. Any remaining FCCs in your account will be available for use on a new or existing booking until the balance is used.
Log into My Account, and under the My Profile tab, choose "Future Cruise Credits" to see your current cruise credits, as well as any Future Cruise Deposits you have.
For guests awarded FCCs as part of a promotion, or for a sailing that we have cancelled, expiration dates do apply.
Your FCC validity "Book by" and "Sail by" dates are shown on your Future Cruise Credit notification email. "Book by" and "Sail by" dates for each FCC can also be located in the Future Cruise Credits section in your My Account.
Infants must be at least six months of age at the time of embarkation. On longer cruises, such as transoceanic, South America, Asia, South Pacific or Hawaii voyages, infants must be a minimum of 12 months of age at the time of embarkation.
Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old. One adult chaperone is required for every five people under the age of 21.
To confirm the minimum age for a cruise, please call 1-855-932-1711.
For parties larger than two adults planning to travel in the same stateroom, our reduced fares for kids or extra guests beyond the first and second guest per room offer an exceptional value. Fares vary by departure date and stateroom category purchased, and during select promotions they may be free. (Whether cruise fares are reduced or free for these additional guests per stateroom, the cost of taxes, fees and port expenses per person still applies.)
On board, children 12 or under receive half off in our specialty dining restaurants or can select items from a special kids’ menu for free.
Many of our award-winning shore excursions also offer reduced pricing for kids.
Yes, our staterooms and suites come in an array of sizes and configurations suitable for families and children. Family-friendly options include sofa beds, Murphy beds and connecting rooms. Rotterdam, Nieuw Statendam and Koningsdam feature dedicated family rooms. These staterooms are approximately 222-231 sq. ft. and have beds for five guests (two twin beds convertible to one queen, one sofa bed that fits two & one upper bed), extra closet space and two bathrooms — one with a bathtub, shower, sink and toilet and one with a shower and sink.
Learn more about family cruises with Holland America Line here.
For help finding your ideal stateroom, please call us at 1-855-932-1711.
A limited number of cribs, high chairs and booster chairs are available on board at no charge. For safety reasons, all infants sleeping in a crib must weigh 30 pounds or less, with a maximum height of 34 inches. Cribs will be supplied with sheets and a blanket and do not require bumpers, as they have mesh siding. In addition, we have select infant supplies available for purchase by advance order, including diapers, baby wipes, formula and baby food.
We recommend requesting a crib at booking or by contacting Ship Services at (800)541-1576. For additional requests and advance orders, please fill out our Infant Request Form and email it to HAL_Ship_ Services@hollandamerica.com.
REQUESTS MUST BE RECEIVED NO LATER THAN 90 DAYS PRIOR TO SAILING
We cannot guarantee fulfillment of any items ordered less than 90 days prior to sailing.
No, babysitting service and child daycare are not offered on board. If children are at a certain age we offer youth care programs for kids and teens on board.
Yes, we offer supervised, age-appropriate games, sports and activities on board for kids and ‘tweens while teens can enjoy an exclusive venue and special events.
We have a variety of entertainment options, daily activities and dining venues for everyone in your family to craft their ideal day. However, there a few age restrictions on board.
Guests must be 18 or older to use our SeaView Pool and 16 or older to use the fitness center, hot tubs and steam rooms. Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas.
Children are welcome at our World Stage shows but must be accompanied by a parent/guardian and must be 18 or older to sit in the first two rows.
Guests under 21 years of age must be accompanied by an adult chaperone, whether they are a parent, relative, legal guardian or anyone else.
Adult chaperones must be at least 21 years of age or older (25 years of age or older in the case of persons serving as chaperones for organized student/youth groups; one adult chaperone is required for every five people under the age of 21. For voyages that depart from and return to Australia and/or New Zealand, this policy applies to guests 18 years and older.
Children are welcome in any of our dining venues. A special kids’ menu is available at each venue, and we can accommodate a variety of dining restrictions and preferences. Our kids’ menu includes favorites such as pizza, chicken strips and mac and cheese, as well as salads, soups and fresh fruit. Menu items from the daily menu are also available in half portions upon request. And if your child is celebrating a birthday on board, ask our dining crew for a special, personal-sized cake!
Children 12 or under receive half off in our specialty dining restaurants or can select items from the kids’ menu for free.
Learn more about family cruises with Holland America Line.
For your convenience, a variety of optional beverage packages are available for sale to accommodate the varied needs of your family. You may purchase these in advance of your cruise or after you embark.
We celebrate a variety of holidays on board and offer special holiday voyages on every ship in late December. Leave the cooking, cleaning and stress behind and join us on an unforgettable cruise over the holidays!
For Christmas, there are festive decorations; caroling and singalongs; Catholic Mass and interdenominational services; and a special visit from Santa Claus. During each night of Hanukkah, a celebration and candle lighting is held for Jewish guests, and latkes are served daily for lunch in the Lido Market. And on New Year’s Eve we ring in the New Year with festive dining, sparkling wine toasts, live music and dancing — it’s truly a Dressy Night to remember.
To learn more about Holiday Cruises with Holland America Line click here.
Yes, you’ll find a range of experiences to suit the interests and activity levels of everyone in your family. Our family-friendly shore excursions give you new ways to discover destinations together.
Click here to learn more about family cruises with Holland America Line.
Holland America Line has a youth program for guests ages 3-17. Each ship is staffed with professional Kids Counselors dedicated to making sure children have a great time. Some of the fun-filled activities include arts & crafts, special parties, sports on deck and much more. An activity schedule for each age group can be found on the Navigator app once on board.
Guests under 21 years of age must be accompanied by a parent, guardian or chaperone that is at least 21 years old; one adult chaperone is required for every five people under the age of 21. Infants must be at least 6 months of age at the time of embarkation in order to sail. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days.
Guests must be 21 years of age or over to purchase or consume alcohol onboard. For voyages that depart from and return to Australia and/or New Zealand, Europe, China, Hong Kong, Singapore or Taiwan, this policy applies to guests 18 years and older. For Voyages that depart from and return to Japan, this policy applies to guests 20 years and older.
Minors under the age of 18 traveling to foreign countries must be accompanied by both parents or have a notarized letter of consent signed by the parent(s) not traveling. If the other parent is deceased or the child has only one legal parent, a notarized statement must be obtained as proof.
All minors under the age of 18 must travel with all proper identification documents in addition to the signed letter of authorization. Minors who are U.S. citizens should have an original, photocopy or certified original of their government-issued birth certificate or another form of proof of citizenship. Children 16 or older are also required to have a photo ID. If traveling outside of the Western Hemisphere, a passport is required for guests of any age. Your travel advisor can provide additional information about this requirement.
Please Note: In an effort to prevent international child abduction, many governments have initiated procedures at entry and exit points. These often include requiring documentary evidence of relationship and permission for the child’s travel from the parent(s) or legal guardian if not present. Having such documentation on hand, even if not required, may facilitate entry or departure. For specific information regarding the country to which you are traveling, please visit U.S. State Department website for country-by-country information.
Parents, guardians and chaperones are responsible for overseeing the conduct of minors in their care. As such, minors may not be left unsupervised on board the ship. Minors should receive the same oversight that would be provided when visiting locations such as a large resort or theme park. A parent or legal guardian MUST accompany all children under the age of 18 on all tours for safety and liability reasons. For activities and programs for children age 3-17, please refer to the CLUB HAL YOUTH PROGRAM section.
Minors Going Ashore
Parents and guardians are responsible for deciding whether or not minors under age 16 are allowed to go ashore without adult supervision. If you want to permit a minor traveling with you to go ashore without an adult companion, please discuss this in advance with the ship's Security Officer so that they can make a notation of this in our gangway control system software. Absent this approval, our security personnel will generally prohibit minors from leaving the ship without an adult companion although we cannot provide absolute assurances in this regard. It is ultimately the responsibility of parents and guardians to ensure that minors traveling with them act in accordance with their instructions.
Cruising is for everyone, and we welcome and cater to families with children. Holland America Line provides youth and teen activities and facilities for younger guests, such as Kids Club. Plus, kids and families love the wide selection of food choices available when dining on board Holland America Line ships.
Let us handle the details. Build your entire vacation, including flights, ship transfers, excursions, and all your hotel needs before or after your cruise, all with one hassle-free phone call.
Enjoy a seamless experience from ship to shore with a high-quality EXC City Stay or Overland Package before or after your cruise, and shore excursions to immerse yourself in your ports of call. These shore excursions, hotel stays, and even Flight Ease™ air travel, can be coordinated by our Personal Cruise Consultants to best complement your journey.
Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights.
Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. You do not need to include any suffixes on your airline ticket. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com.
Flight options include:
Some flight options can also be managed directly with the airline by visiting their website and using your airline locator to access your flight details.
Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Holland America Line and its onboard staff are not able to confirm flights from on board our vessels.
From time to time guests encounter transportation delays in getting to their cruise ship. If it is your day of sailing and this happens to you, please follow these guidelines:
Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. Working directly with the carrier is important, as the airlines are usually able to arrange alternative flights.
If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ship’s scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to advise you of arrangements to minimize disruptions in your vacation plans.
Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. Representatives are available 24 hours a day, 7 days a week and 365 days a year. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. All other questions and concerns regarding air arrangements should be directed to your travel advisor. For further information on our relationship with airlines, please refer to your Cruise Contract.
Note: If you have purchased air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the ship in progress.
Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure to verify all flight numbers, departure and arrival times shown on your ticket and provide a telephone number contact. (Reconfirm international flights 72 hours prior to your departure from home.)
Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. Also, have your identification, travel documents and ticket information readily available. Holland America Line cannot confirm or reconfirm flights, seat assignment requests and other special services, such as special meals or wheelchair assistance, from onboard our vessels. Your travel advisor, however, may assist with these arrangements.
Viewing Your Air Itinerary
You may review your air itinerary by logging into "My Account" or "Manage My Bookings" at www.hollandamerica.com.
Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. You do not need to include suffixes on your airline reservation. Contact your travel advisor or our support line at 1-800-628-4771 if you require assistance with name corrections.
The following flight options can be managed by logging into "My Account" or "Manage My Cruise" at
www.hollandamerica.com.
Additional travel needs can be requested directly with the airline using your air confirmation code to access your flight reservation.
Cancelling your cruise/cruisetour booking for any reason will cancel any air bookings associated with the cruise/cruisetour booking, and fees will be applied if applicable.
Flexible Fares: Provided you have not requested early ticketing, no change fees will be charged for changes and cancellations made prior to the cruise final payment due date. Changes to the booking may require cancellation and rebooking of flights. The original schedule and airfare may no longer be available, and a new reservation may need to be created at the current available price. If the current available price exceeds the original airfare, the guest must pay the additional charge. Cancellations after the cruise final payment date will incur a fee up to the full cost of the ticket, per ticket. Tickets are nontransferable and name changes are not allowed. In some instances, name corrections will not be permitted and will require cancellation and rebooking of flights.
Restricted Fares: Full payment for air reservation is required at the time of air booking. Tickets are nonrefundable. Any changes will result in the cancellation of the entire air booking. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Holland America Line air booking with the same airline or redeemed directly with the airline, typically within 365 days. FACs are nontransferable, and nonrefundable. Tickets are nontransferable and name changes are not allowed. FACs only apply to U.S. resident bookings and are not available to guests who have requested refunds under a Holland America Line Cancellation Protection Plan.
The following information should be used as a guideline only. For specific arrival instructions applicable to your itinerary, please consult your Travel Documents.
City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily.
Arriving by Air: Holland America Line representatives will be stationed in the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. You will recognize our representatives by their Holland America signs. If you do not see our representatives, please have one paged. Please note: This service is available only on days of sailing. Please refer to Express Docs for more specific information regarding your arrival airport.
Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Transfers are available to Flight Ease® guests and to guests who have independent flight plans. For more information see our transfers FAQ.
Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service.
Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency.
For guests who have made independent flight plans and purchased any of Holland America Line’s transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service.
Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425.
Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks.
Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel.
Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. Reconfirm any special transfer requirements for disembarkation with the on board. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. Please call the Guest Accessibility Department for detailed information.
We recommend booking your flight arrangements through Holland America Line's Flight Ease®. Benefits include customized flight choices, competitively priced fares, and late arrival protection should you experience delays, along with the support of our team along the way. It's the easy, hassle-free way to travel to and from your cruise. Find out more information about Flight Ease®.
Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Transfers are available to Flight Ease® guests and to guests who have independent flight plans.
You may book transfers between select major airports and your ship as well as from your ship to select major airports. Transfers operate on the day of embarkation and disembarkation only and are available to Flight Ease® guests and to guests who have independent flight plans. Guests with independent flight arrangements must advise Holland America Line of their flight details at least 14 days prior to departure by completing online check-in.
In addition, we offer transfers between select city center locations and Holland America ships in Amsterdam, Barcelona, London, Rotterdam, Rome and Sydney, as well as between airport and hotel in Anchorage and Fairbanks.
Unused transfers are not refundable.
Reservations and payment are preferred 14 days prior to departure, but available up to 3 days before departure by calling:
US: 800-426-0327
Monday-Friday: 5:00 am to 7:00 pm (Pacific Time)
Saturday and Sunday: 6:00 am to 5:00 pm (Pacific Time)
UK: 0 344 338 8605
Monday-Friday: 9:00 am to 6:00 pm
Saturday: 9:00 am to 5:00 pm. Office is closed on Sunday.
EU: 00800 1873 1873
Monday-Friday: 9:00 am to 6:00 pm
Saturday: 9:00 am to 4:00 pm. Office is closed on Sunday.
NL: 1300 987 321
Monday-Friday: 9:00 am to 6:00 pm
Saturday: 9:00 am to 4:00 pm. Office is closed on Sunday.
AU: 1300 987 321
Monday-Friday: 8:30 am to 7:00 pm
Saturday: 9:00 am to 5:00 pm. Office is closed on Sunday.
Accessible Transfer Requirements
If you have purchased a transfer through Holland America Line or have booked an Alaska cruisetour and require a lift vehicle, please have your travel advisor communicate with our Access & Compliance Department at 800-547-8493, as soon as possible, so we can arrange a special transfer or lift equipped motorcoach for your Alaska cruisetour. Please reconfirm any special transfer requirements for disembarkation with the Front Office after you board. For cities of embarkation and/or disembarkation, other than in the United States, wheelchair lift vehicles may not be available. Please call Access & Compliance for detailed information.
Park 'N Fly offers discounted off-airport parking rates through the Park 'N Fly Network offering service from more than 65 major airports nationwide as well as Port Everglades, Florida.
If you've purchased a Holland America vacation package or hotel accommodations you will find information in your documents. Be sure to keep your documents on your person or in your carry-on bag so you can access them easily.
On days of sailing, Holland America representatives will be stationed in the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. You will recognize our representatives by their Holland America signs. If you don't see our representatives, please have one paged. Please note: This service is available only on days of sailing.
Flight Ease® is Holland America Line’s air booking website which is much like other automated sites but is designed with each cruise vacation and traveler’s needs in mind. Book your cruise through Holland America and after booking access our exclusive low prices on flights.
Flight Ease® offers competitive pricing, flexible options, late arrival protection in the event your flights are delayed or cancelled by the airline on the day you are en route to or from your cruise, and support from our staff if you should you need assistance with your flight selections or during your air travels.
With Flight Ease®, you will be able to choose and customize your air itinerary. Flight search options include choice of round trip or one way travel, your preferred travel dates, airport, airline, flight, stopovers en route if desired, and economy or premium aircraft cabin class.
Flight Ease® offers two booking options:
Flexible Fares - For those who want greater flexibility. Payment for air travel will be due with your cruise final payment. Provided you have not requested early ticketing, Flexible fares can be changed or cancelled without change fees at any time prior to your cruise final payment due date. After the cruise final payment due date, fees up to the full cost of the ticket may apply.
Restricted Fares – For those who are sure of their plans. These non-refundable, but generally lower rates, require full payment for the air reservation at time of air booking. Changes to Restricted air reservations will result in cancellation of the entire air booking and cancellation fees up to the full cost of the ticket. Air prices are nonrefundable (no money back).
After you select from Flexible or Restricted fares, your flight selections will be confirmed immediately. No waiting!
Seat selection maps and airline baggage policies and fees can also be accessed where available.
You can also earn frequent flier miles on participating airlines with flights you purchase through Flight Ease®.
Learn more about Holland America Line Flight Ease®.
Flexible fares are for those who want greater flexibility.
Restricted fares are for those who are sure of their plans.
All guests who book air travel through Flight Ease® are automatically eligible for Holland America Line’s Late Arrival Protection. On the day you are en route to or from your cruise, if you anticipate missing the original port of embarkation due to an airline delay or service disruption, Holland America Line will work with the airline to find a reasonable alternative to provide flights to join the voyage at the next appropriate port if necessary, at no additional air cost to you.
In addition, if for any reason your cruise arrives late into port or your Holland America Line transfer is delayed to the airport and you miss your return flight, Holland America Line will work with the airline to rebook your flights to get you home.
Hotels before and after your cruise may be purchased from Holland America Line – it’s suggested you plan your hotel stay before selecting flights.
If you have booked your hotel accommodations through Holland America Line, transfers are included between the airport, hotel, and ship.
Air cancellation policies differ depending upon whether Flexible or Restricted air was booked. The change / cancellation fee amount (if applicable) will display prior to completing the change. Air bookings will automatically cancel when certain booking changes occur such as any guest name change or correction, change in departure or arrival city, addition of packages before or after the cruise, rebooking to a new sailing, or cancellation of the cruise booking.
Cancel fees will only apply to Flexible Air if air is cancelled after the cruise final payment date or after early ticketing has been requested. Restricted Air can be cancelled without penalty only within 24 hours of purchase. After 24 hours, a cancellation fee will apply.
The Elegant Dining Room: Luxurious dining experience in a room graced with fine art and antiques.
Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options.
Choose traditional pre-set seating and dining times or a flexible open schedule — the choice is yours to make prior to departure for your cruise.
Flexible Open Dining: Open dining times are 5:15pm to 9:00pm. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours.
Classic Pre-Set Dining: The traditional pre-set dining times are 5:45pm and 8:00pm in the Dining Room. You may request seating time, table size and indicate with whom you wish to dine. All such requests should be made before sailing through your travel advisor. Requests will be confirmed or waitlisted at the time of booking. Table number and table size are on request only, and will be assigned by the Maitre d' on board. The status of your seating request will be listed on your Cruise Contract. Your seating assignment will be noted on your guest card upon boarding.
Please Note: You may choose either flexible/open dining or classic pre-set dining in the Dining Room, at the time of booking.
The Pinnacle Grill Experience:
Intimate dining featuring Double R Ranch Beef and fresh seafood.
Luxurious appointments.
Other Delightful Dining Options:
The Lido with fresh, cooked-to-order specialties for breakfast and lunch.
Made-to-order entrées and casual dinner in the Lido
Dive In featuring hamburgers and hot dogs.
Complimentary 24-hour Room Service.
Classic High Tea once per cruise.
Late-night snack each night.
On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine
Canaletto, featuring classic Italian cuisine in a relaxed setting
Special Diets and Meals: Kosher, Passover Seder dinner, salt-free, fat-free, baby food, diabetic and other special dietary needs can be accommodated only with advance notification.
For special meal arrangements, please contact the Ship Services Department at 1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure.
For Kosher meal request, please complete click here to download a Kosher meal request form for voyages that are not in Europe. For all Europe voyages, please click here to download the Europe Voyages Kosher meal request. REQUESTS MUST BE RECEIVED NO LATER THAN 90 DAYS PRIOR TO SAIL DATE.
While we try to fulfill all requests, it may not always be feasible. Holland America Line reserves the right to substitute products when specified brands are not available. An additional charge may be applied. Reconfirm any special requests with the Maitre d after you board.
Kosher meals are prepared off the ship in a kosher kitchen, frozen and brought to the table sealed in their original containers. There is no kosher kitchen on board, nor do we have kosher dishes, utensils, pots or pans on the ship. Cooking facilities onboard are not considered kosher.
In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors d’oeuvres during the cocktail hours, and the traditional late-night snack. Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. Complimentary In-Room Dining is available 24 hours a day. Casual dining is available in the Lido Market every night.
Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. Specialty dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Reservations may be made on board by contacting the restaurant manager. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam, Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam).
Dining venues vary by ship.
Specialty dining refers to the table service restaurant dining options onboard our cruise ships, not including the main Dining Room venue. Some specialty dining venues vary from ship-to-ship. The restaurant menus are subject to supplemental charges. These include:
For information on dining venues, including menu options and prices, please visit our Dining page.
Usually, specialty dining reservations can be made 6-9 months prior to your cruise voyage.
Dining requests should be made when you book, in advance of sailing. Upon embarkation you will find a confirmation card in your stateroom indicating your seating assignment and table number (if applicable). Upon embarkation you will find a confirmation card in your stateroom or it will be noted in your ID guest card. The information will advise you of your seating assignment and table number.
Yes, some refinements were made to improve consistency and the policy now reads:
Shirts/cover-ups and footwear are always required indoors. During daytime, dress is casual.
Most evenings smart casual attire is appropriate. Shorts, pool and beachwear, distressed jeans, and men’s tank tops are best left to the daytime and are not permitted in table service restaurants.
Dressy Nights evoke the grand traditions of cruising as guests dress to impress for special events on board, including our five-course gourmet dinner in the Dining Room. For gentlemen, collared shirts and slacks are required in all fine dining restaurants.
The dress for each evening is listed in the Daily Program and on the Navigator App.
To many, the “Formal” term was misleading as it implies a specific type of dress (black tie or tuxedo) that has never been a requirement. “Dressy” still implies festive or dressy without misleading guests to bring attire the majority of guests don’t wear.
Guests will need to source options on their own for Dressy Nights, as Holland America Line does not provide formal wear. Guests who are taking a cruise can pack a bag with appropriate dress for the Dressy Nights on the ship and have the bag held for their return from a Cruisetour if traveling inland.
Dressy attire is appropriate. Dresses, skirts, blouses, and slacks are all acceptable.
Jacket and tie is the preferred attire in all fine dining restaurants on Dressy Nights, though it is not required. Collared shirts and slacks are required in all fine dining restaurants.
Guests without a jacket and tie were allowed in the fine dining restaurants before the new wording so this is not a policy change.
Jeans without holes, tears or embroidery are welcome on most evenings in all casual dining restaurants, but on Dressy Nights jeans are not allowed in table service restaurants.
No, not at dinner. The dining room is considered a fine dining restaurant and shorts or beachwear are not permitted.
Yes. The policy applies to all Holland America Line voyages. On Grand Voyages we also add an occasional Formal night where formal attire is required in table service restaurants.
Our As You Wish® dining lets you select the venue and style that suits you. Choose from a festive multi-course affair, a quick casual dinner for two or an intimate meal in the privacy of your stateroom.
The elegant main Dining Room
Luxurious Dining Room, graced with fine art and antiques
Sophisticated china and crisp white table linens
Five-course menus with offerings from classic preparations regionally inspired cuisine to vegetarian options
Your choice of traditional pre-set seating and dining times or a flexible open schedule
The Pinnacle Grill experience
Intimate dining featuring premium beef and fresh seafood
Luxurious appointments including custom-made china, stemware and linens
Extensive wine list featuring many selections rated “Excellent” by Wine Spectator
Other delightful ways to dine
Fresh, cooked-to-order specialties in the Lido Restaurant for breakfast and lunch
Complimentary 24-hour Room Service
The Terrace Grill on deck
Late-night snack; Chocolate Dessert Extravaganza
Explorations Café featuring pastries and espresso drinks
Tea service on port days
Signature touches
Ice cream bar featuring complimentary treats
Hot hors d’oeuvres during cocktail hour
Special dietary needs, such as vegetarian, diabetic or gluten-free meals, are easily accommodated with advance requests. Kosher meals and a Health Conscious Dining option are also available. To arrange special meals, please contact the Ship Services Department at 800‐541‐1576 at least 60 days prior to departure. As You Wish® dining is currently available on each of our ships.
Throughout your cruise vacation, you may enjoy delicious and innovative menus across a broad range of dining venues. On your Holland America Line cruise you're free to dine As You Wish®, from a casual bite poolside to a formal five-course affair in our classic main Dining Room, where you can choose traditional pre-set seating or a flexible open schedule. Take advantage of 24-hour room service on your verandah, or enjoy a sophisticated meal in the elegant Pinnacle Grill. The choice is always yours.
For guests with food intolerances or allergies that are not life-threatening, please contact our Ship Services Department at (800) 541-1576. For guests with life-threatening food allergies, we ask that guests provide detailed information to our Guest Accessibility Department by completing a Special Requirements Information (SRI) Form. Guests should indicate on this form which foods may potentially cause a severe reaction.
Guests with a variety of severe food allergies sail with Holland America Line regularly. Our galley staff on board is accustomed to and experienced in dealing with these types of needs. The galley itself has many different areas of food preparation, which can help reduce the possibility of cross-contamination. It is important to note, however, that meals are prepared in mass quantities on board, thus there is always the possibility of some cross-contamination. As such, Holland America Line cannot guarantee that a guest will not come in contact with those items. Although our Guest Accessibility Department will provide the ship with an advance notice of all food allergies detailed on an SRI submitted to them, it is recommended that guests also contact the Dining Room Manager upon boarding to review the details of these special dietary needs.
Children are welcome in any of our dining venues. A special kids’ menu is available at each venue, and we can accommodate a variety of dining restrictions and preferences. Our kids’ menu includes favorites such as pizza, chicken strips and mac and cheese, as well as salads, soups and fresh fruit. Menu items from the daily menu are also available in half portions upon request. And if your child is celebrating a birthday on board, ask our dining crew for a special, personal-sized cake!
Children 12 or under receive half off in our specialty dining restaurants or can select items from the kids’ menu for free.
Learn more about family cruises with Holland America Line.
For your convenience, a variety of optional beverage packages are available for sale to accommodate the varied needs of your family. You may purchase these in advance of your cruise or after you embark.
For complimentary dining reservations
Guests who would like to change their main dining assignment should call 1 800 541 1576. Main dining reservations cannot be changed online.
For specialty dining reservations
Guests can cancel and rebook their specialty dining reservation online. This includes reservations paid for with Have It All credits. Please note: guests must first cancel their specialty dining reservation before it can be rebooked.
When you cancel a dinner reservation, our site will automatically process your refund. The refund will be in whatever form you initially paid with: if you paid with credits you will get your credits back; if you paid with a credit card or gift card the money will be refunded back to the card you paid with.
For guests who have a Have It All package, dining reservations will first use any available dining credits you have to accommodate the reservation, and will charge you only if you are booking more reservations than you have available credits.
If you do not have a Have It All package, the reservation will be charged to you.
For guests who have a Have It All package, dining credits are displayed when you log in to your My Account on the homepage, dining page, and cart pages.
For guests who do not have a Have It All package, dining credits are currently not visible in your My Account.
Dining times and meal reservations are available to be made through the Navigator app or with your Travel Advisor 90 days prior to departure or while onboard.
Spa reservations can be made online, up to three days prior to boarding, or can be made onboard at the Greenhouse Spa, appointments in advance are recommended.
We recommend arriving 15 minutes prior to your appointment so you can focus your mind on relaxation. To maintain the serenity of the spa, we ask you to silence your mobile phone and turn off electronic devices upon arrival.
We are committed to inspiring your wellness journey while delivering uncompromising indulgence and the finest expression of service. Your comfort and enjoyment are important to us. If we have not fulfilled our promise to you, we will remedy your experience.
Guests must be at least 18 years of age to receive treatments or utilize Spa facilities, unless participating in the kids or teen program. Salon services are available guests of all ages. Fitness facilities are not available to minor guests, please see restrictions posted at the Fitness Center.
We welcome you to discuss openly your likes, dislikes, concerns or questions with your therapist before, during or after your treatment.
For your convenience, an 18% service charge will be automatically applied to your spa services at checkout. Additional gratuity for exemplary service is discretionary.
To ensure you do not lose or forget any personal items of value, we suggest leaving them in the safety deposit box in your stateroom.
We ask you to kindly provide 24 hours’ notice when cancelling appointment or your onboard account may be charged 50% of your treatment cost.
Refunds are offered for all unopened products when accompanied by a receipt and returned before the end of the cruise. Unopened products without a receipt can be exchanged for either services or products.
For our port offers or during special occasions, as well as for seminars and group class information, please see the Spa section of the daily program, stateroom television or contact the Spa.
Relaxation and continuation of your treatment results is achieved through daily practice. Your therapist will be happy to recommend a home care regimen to continue your treatment at home. For more information on our services or products, visit timetospa.com or call 1-800-423-5293 to order.
The Greenhouse Spa is operated by OneSpaWorld, a global wellness provider.
If you have queries that arise after your cruise, please call 1-855-848-3059 or email our Customer Service team customerservice@onespaworld.com.
Of all the fascinating places you can visit on a Holland America cruise ship, none rejuvenates and relaxes like the Spa & Salon, featuring heavenly beauty and wellness rituals. Choose the blissful pampering of a facial therapy or let the trained fingers of a massage therapist soothe your muscles while working fragrant oils into your skin. Enjoy therapeutic water treatments as you steam in a thermal suite or bathe in herbs, all the while cruising to exotic destinations and enjoying the indulgences that are a signature feature of luxurious Holland America Line cruises.
Relaxing treatment rooms also offer breathtaking views where guests can enjoy exotic skin, body and hair treatments ranging from hot stone massages and pedicures to hair styling and facials. Facilities include:
A hydrotherapy pool bubbling with warm, therapeutic sea water*
Heated ceramic lounge reminiscent of an opulent Turkish bath
Private treatment rooms, including couple's massage rooms
Massage therapy inspired by an exotic blend of cultures — from Hawaiian Lomi Lomi to Chinese Tui Na
The latest exotic skin, body, hair and nail treatments
Knowledgeable, professional therapists trained to guide you through your spa experience
For rejuvenation through exercise, Holland America Line spas offer fitness classes to help you achieve optimum health and vitality. Yoga, Pilates, Indoor Cycling and cardio circuit training are available for participants at all levels. Take advantage of treadmills, stationary bikes, stairsteppers, rowing machines, weights and weight machines. Staffed with professionals, the tranquil Spa & Salon invites guests to embrace sensory indulgence on a luxurious cruise vacation to remember.
To order Spa products online, visit www.timetospa.com.
*available on select ships only
Yes. Full cruise passes for the thermal suite are available for purchase in My Account, categorized in Spa and Wellness under relaxation areas.
Internet Access
Guests can purchase and connect to satellite internet 24 hours a day on each ship in the Holland America Line fleet, either by accessing our wireless network or utilizing the workstations located in the Explorations Café. Internet Plans vary in price to accommodate individual needs and are interchangeable between the workstations in the Explorations Café and your wireless device.
Note that satellite connections may be adversely impacted by physical obstacles such as fjords and inclement weather and the speed is notably slower than shoreside connections.
Wireless Internet Service
Each Holland America Line vessel offers wireless access throughout the ship. Guests may use their laptop computer or other wireless internet enabled device to purchase and connect to the wireless internet service on board.
Connect:
Available Internet Packages:
Keep in Mind:
Powered by The New York Times
The Explorations Café, powered by The New York Times offers a comfortable, coffee house environment where you can purchase and connect to the internet using provided workstations or by using your own wireless internet device, such as a laptop computer, iPad or mobile phone.
AT&T Mobile Packages
Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. Choose from options for calling only, calling and messaging or calling, messaging and data. Click here for complete details on plans and full terms and conditions.
Mobile Phone Service
Holland America, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number.
The Wireless Maritime Service system is available for use when the ship is in international waters. When user’s phones pick the shipboard signal, their phone will usually display “cellular at sea”, “Ship Roam”or “901-18”. Depending on the handset and the carrier the user may be required to select “Roam” on the handset.
For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com.
For questions about your service or about billing, please contact your home network customer service.
Webcams
Holland America Line does not publish webcam information online.
Yes – upgrades are available for our Surf Wi-Fi plan, the plan included as part of the Have It All fare. Once on board, guests can upgrade to Premium or Stream, higher service level packages or to multiple devices. Premium is available for a 24-hour or daily purchase once onboard. Stream is only available for the length of the guest’s voyage or remaining days in voyage and not available for a 24-hour or daily purchase.
With the introduction of content-based plans guests no longer have to worry about running out of minutes or megabytes – they can use their device to access included sites all day. After certain daily limits guest data may receive lower prioritization but guests will not be prevented from accessing sites included in their package.
With the introduction of content-based plans guests no longer have to worry about running out of minutes or megabytes – they can use their device to access included sites all day. After certain daily limits guest data may receive lower prioritization but guests will not be prevented from accessing sites included in their package.
We are unable to guarantee a specific upload or download speed to our fleet. As our ships operate in a maritime environment sometimes far from shore, we rely on a complex satellite system for our internet service and speeds vary around the world. While our fleet is utilizing some of the most modern satellite constellations available in the maritime industry, speeds can be impacted by weather, ship location, local topography, satellite availability, other technology blockages, etc.
Wi-Fi is available in all guest areas aboard Holland America Line ships including in guest staterooms and suites. Holland America Line has invested over the past few years to expand onboard Wi-Fi service to satisfy growing guest demand for digital access at sea.
Holland America Line has made improvements to the plan options, service to the ships, and Wi-Fi access throughout the ship. With the changes we have made we aim to improve guest’s digital experiences compared to prior cruises aboard Holland America Line. This is a direct reflection of listening to guest feedback.
Based on guest feedback we have moved away from pricing based on minutes or megabytes. Our aim is to reduce friction in the guest experience by ensuring guests do not have to monitor their usage – they only need to purchase the package which includes the sites they want and enjoy. If guests need temporary access to more sites they can upgrade seamlessly from the same device they’re using to access Wi-Fi.
The base Wi-Fi package included with Have It All includes access for one device for each of Guest 1 and 2 on a booking. If guests would like to have more devices individually or for a 3rd or 4th guest on their booking, guests can purchase upgrades to multiple device plans onboard. This can be done seamlessly from their first device just like upgrading service level package. Guests on a multiple device plan will all have the same service level package.
Shore Excursions are available through our partnerships with local suppliers and guides, in the majority of ports we visit. They cover an amazing array of places, landmarks, activities and experiences — from wildlife encounters in the Outback and salsa lessons in Havana to wine-tastings on a French estate and zip-lining in the Costa Rican rainforest. We offer something for every interest, taste and capability level.
Learn more about Shore Excursions.
Guaranteed best price — find a better price on any tour we offer and we'll refund you 100 percent of the price difference in the form of an onboard credit.
More information available at Best Price Guarantee:
You can contact the shore excursions department at 1-888-425-9376 or 206-626-7320. They can answer your questions or help assist you in finding, booking, and purchasing shore excursions.
Children's prices, where applicable, will be listed on the individual tours shown for each destination featured on the web site. These prices generally apply for children aged 12 and under. Children 13 and over will be charged full adult fare on tours. Lap children aged 2 and under may be allowed to accompany parents or guardians on some tours at no charge. Generally, lap child rates are not available on flights, watercraft and modes of transportation other than motor coaches and taxi vans. We recommend you book early for the best selection, as our excursions and tours have limited capacity and fill up quickly. If tour details are not yet finalized, please check again closer to your departure date. Shore excursions may be booked and prepaid online up to three days before sailing. Your Digital Tour Tickets will be available under My Account in Navigator. Please download the Navigator app prior to boarding. You will also be able to request tours on the ship at the shore excursion Office.
Many tours have limited availability, and booking tours in advance reduces the chance of disappointment. All tour bookings are processed on a first-come, first-served basis. Prices are subject to change without notice. Tours are booked and paid with a credit card and a confirmation will be sent to your email address.
If a tour is sold out, many tours offer a waitlist option. If a tour is waitlisted and space becomes available, an email notification will be sent to you at which time you will have 72 hours to book and confirm the tour. Your credit card will be charged once you have confirmed your tour.
The shore excursion reservation office is available to assist you Monday-Friday, 7 AM to 5 PST; Saturday-Sunday, 7 AM to 4 PM PST. Guests may call 1 (888) 425-9376 to speak directly with an agent.
Shore excursion departure times coincide with the ship’s schedule as well as other tours, enabling you to take multiple tours if desired with worry-free return to the ship. In the very rare event that your tour is late and the ship must leave, we will arrange at our expense to get you to the next port of call. With independently booked tours, you are responsible for rejoining the ship at the next port of call.
Holland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. The tours are graded according to their relative level of activity. The activity icons that appear at the beginning of each tour description provide a general idea of the level of activity to expect. It is important to keep in mind that tour operators are subject to the laws of their own country with respect to accommodating the needs of guests with disabilities. In most foreign countries, the laws are not as stringent as those in the United States. We cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities and third party shore excursion facilities may not be fully accessible to guests with disabilities. For detailed information on accessibility of shore excursions, we strongly recommend contacting our shore excursions reservations department well in advance of embarkation at 1-888-425-9376 (or locally at 206-626-7320). Once onboard, please visit the shore excursions office.
Cancellations for pre-paid tours are allowed up to 3 days prior to cruise embarkation and will be refunded to the credit card used for the purchase. If within 3 days of embarkation, all changes/cancellations must be done onboard the ship and refunds will be applied to your onboard account. If the credit is not fully utilized during the cruise, the balance will be paid to that passenger by the ship's Purser at the end of the voyage. If cancellation occurs onboard after the cancellation deadline for specific shore excursions, a 100% cancellation fee will apply. The ship's shore excursions office will be able to advise you of the cancellation deadline applicable to each tour. Optional shore excursions during the land portion of a Land & Sea Journey are non-refundable within 3 days of your Land & Sea Journey departure date. Group shore excursions cancelled within three days prior to embarkation (sail) date are nonrefundable. Custom tours may have different cancellation deadlines which will be stated in the proposal. In the rare instance that tours are cancelled by Holland America Line or the tour operator, the full amount will be refunded within four to six weeks after the voyage ends.
Holland America Line does offer a Best Price Guarantee for shore excursions. Guests who book shore excursions and then find an identical tour available through a third party will receive a 110% refund of the price difference, in the form of a non-refundable onboard credit. Group shore excursions are excluded from this program. For questions about shore excursions Best Price Guarantee, please contact 800-363-9660 or email us at bestpriceguarantee@hollandamerica.com.
Shore excursions are available through our partnerships with local suppliers and guides, in the majority of ports we visit. They cover an amazing array of places, landmarks, activities and experiences — from wildlife encounters in the Outback and salsa lessons in Havana to wine-tastings on a French estate and zip-lining in the Costa Rican rainforest. We offer something for every interest, taste and capability level.
Children's prices, where applicable, will be listed on the individual tours shown for each destination featured on the web site. These prices generally apply for children aged 12 and under. Children 13 and over will be charged full adult fare on tours. Lap children aged 2 and under may be allowed to accompany parents or guardians on some tours at no charge. Generally, lap child rates are not available on flights, watercraft and modes of transportation other than motor coaches and taxi vans.
To download a voyage specific eBrochure, go to hollandamerica.com and select Already Booked then Book Shore Excursions. You will be prompted to enter your Email or Mariner ID along with your password. Go to Explore Shore Excursions then select Download Personalized eBrochure.
Guests under 18 years of age will not be able to participate in shore excursions unless accompanied by a parent or responsible adult 21 years of age or older. Children's prices, where applicable, are listed on the individual tours shown for each destination featured on HollandAmerica.com. These prices generally apply to children aged 12 and under. Children 13 and over are charged full adult fares on tours. Children aged two and under may be allowed to accompany parents or guardians on some tours at no charge, though this is not typically the case with excursions that include flights, watercraft or modes of transportation other than motor coaches and taxi vans.
The title of a shore excursion indicates the language that the local tour guide, or in some cases the language interpreter, will be speaking in. For foreign language tours, guests should expect the tour to be conducted in the listed language.
The Quench and Signature packages have a daily limit of 15 beverages per day. The signature package counts Zero-Proof beverage towards the daily limit. The Elite Package has unlimited zero proof beverages and a daily limit of 15 alcoholic beverages.
You may purchase beverage packages prior to your sailing on the Holland America Line website. Log in to your My Account and go to your cruise booking where you can shop for beverage packages, beverage cards, wine packages, spirits, beer, and water.
You may additionally purchase packages onboard on the first or second day of your cruise. Ask any Bar Team Member for more information at any time or look for the promotional table setup at the Lido Pool Deck upon embarkation.
No. The package must be purchased by all stateroom guests of legal drinking age for the itinerary, for the entire cruise length.
Yes, if they are in the same stateroom. The Signature and Elite Beverage Packages must be purchased by all stateroom guests of legal drinking age for the itinerary, for the entire cruise length. Underage guests must purchase the Quench Package.
Beverage packages are honored at any of our bars, lounges, cafes, The Dining Room and Fine Dining restaurants. In-room dining, mini-bar, and RelaxAway, Half Moon Cay are not included.
An 18% service charge is included in the purchase price. You will not have to pay additional gratuities unless you desire to do so.
No. As this is a personal package, only one beverage per guest will be served.
Beverage packages are for personal consumption. All additional drinks ordered will be charged at current bar prices.
The package will be assigned to your folio and the system will automatically account for your package privileges. The Bar Staff will request to see your room keycard for verification prior to service, so keep it handy.
Prices are per person per day.
An 18% service charge is automatically applied to all beverage purchases, bar retail Items, specialty restaurant cover charges and all for-purchase à la carte menu items. Local sales taxes applied where required.
All adults of legal drinking age for the respective itinerary that are booked in the same stateroom must also purchase the package.
Quench, Signature and Elite Packages have a daily limit of 15 Beverages. The Signature Package includes all beverages up to $11 in value and counts all zero-proof beverages towards the daily limit. Elite Package includes all beverages up to $15 in value and includes unlimited Zero-Proof beverages.
The packages exclude purchases made in the mini-bar, in-room dining, and beverages purchased on Half Moon Cay, Gelato and Dive In.
Packages are non-transferable and non-refundable. No sharing is permitted.
Participants may order only one drink at a time and must be of the legal drinking age for the respective itinerary.
Beverage Management reserves the right to revoke the package if misused. Beverage Management reserves the right to refuse service for any reason, including refusing service of alcoholic beverages to intoxicated guests.
Try one of our drink packages which offer great value and a convenient way to enhance your cruise experience.
ELITE PACKAGE
Only $65.95 per guest/per day*
Enjoy all the benefits from our Quench and Signature Packages and more! With the Elite Beverage Package you can enjoy all drinks menu priced $15 and under.
SIGNATURE PACKAGE
Only $60.95 per guest/per day*
Our Signature package includes everything from our Quench Package along with your favorite premium beers, spirits, cocktails, and wines by the glass priced $11 and under.
QUENCH PACKAGE (NON-ALCOHOLIC)
Only $17.95 per guest/per day* Quench your thirst with our nonalcoholic package which includes an unlimited variety of premium coffees such as espresso and cappuccino, juices, Coca-Cola™ products, our signature mocktails, and Red Bull.
COCA-COLA™ PACKAGE
Only $8.00 per guest/per day*
The Coca-Cola™ Package includes unlimited fountain sodas for $8.00 per person, per day. On the Koningsdam and Nieuw Statendam this package also includes the Coca-Cola™ Freestyle program with more than 100 unique Coca-Cola™ flavors available.
* Prices are per person per day. Please see your server or bartender for a full list of items included in each package.
An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Local Sales Taxes Applied where required.
All adults of legal drinking age for the respective itinerary that are booked in the same stateroom must also purchase the package.
The Signature and Elite packages have a daily limit of 15 alcoholic beverages, which includes all alcoholic beverages with a menu price of $15 or less (Elite Beverage Package), or $11 or less (Signature Beverage Package). The Quench Beverage Package includes unlimited non-alcoholic beverages.
The packages exclude purchases made in the Mini Bar, Honor Bar, Chocolate Seduction, In-Room Dining, beverages purchased on RelaxAway, Half Moon Cay and any self-service draft beer.
Freestyle Coca-Cola is currently only available on the Koningsdam and Nieuw Statendam.
Packages are non-transferrable and non-refundable. No sharing is permitted.
Participants may order only one drink at a time and must be of the legal drinking age for the respective itinerary.
Beverage Management reserves the right to revoke the package if misused. Beverage Management reserves the right to refuse service for any reason, including refusing service of alcoholic beverages to intoxicated guests.
Onboard, Holland America Line offers a variety of beverage packages and cards for purchase as gifts or personal use. Simply log in to your My Account cruise booking and go to the Food & Beverage menu where guests can purchase individual items, multi-day wine packages or an array of convenient beverage cards (for alcoholic, non-alcoholic or soda fountain beverages). Try one of our drink packages which offer great value and a convenient way to enhance your cruise experience.
ELITE PACKAGE
Only $65.95 per guest/per day*
Enjoy all the benefits from our Quench and Signature Packages and more! With the Elite Beverage Package you can enjoy all drinks menu priced $15 and under.
SIGNATURE PACKAGE
Only $60.95 per guest/per day*
Our Signature package includes everything from our Quench Package along with your favorite premium beers, spirits, cocktails, and wines by the glass priced $11 and under.
HAVE IT ALL PACKAGE
Only $60.00 per guest/per day*
Our Signature Beverage Package combined with other high-value extras: shore excursions, specialty dining and Wi-Fi.
QUENCH PACKAGE (NON-ALCOHOLIC)
Only $17.95 per guest/per day*
Quench your thirst with our nonalcoholic package which includes an unlimited variety of premium coffees such as espresso and cappuccino, juices, Coca-Cola™ products, our signature mocktails, and Red Bull
COCA-COLA™ PACKAGE
Only $8.00 per guest/per day*
The Coca-Cola™ Package includes unlimited fountain sodas for $8.00 per person, per day. On the Koningsdam and Nieuw Statendam this package also includes the Coca-Cola™ Freestyle program with more than 100 unique Coca-Cola™ flavors available.
* Prices are per person per day. Please see your server or bartender for a full list of items included in each package.
An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Local Sales Taxes Applied where required.
All adults of legal drinking age for the respective itinerary that are booked in the same stateroom must also purchase the package.
The Elite package has a daily limit of 15 alcoholic beverages with a menu price of $15 or less. Unlimited non-alcoholic beverage.
The Signature package has a daily limit of 15 alcoholic or non-alcoholic drinks with a menu price of $11 or less.
The Quench Beverage Package is limited to 15 non-alcoholic drinks daily.
The packages exclude purchases made in the Mini Bar, Honor Bar, Chocolate Seduction, In-Room Dining, beverages purchased on RelaxAway, Half Moon Cay and any self-service draft beer. Freestyle Coca-Cola is currently only available on the Koningsdam and Nieuw Statendam.
Packages are non-transferrable and non-refundable. No sharing is permitted.
Participants may order only one drink at a time and must be of the legal drinking age for the respective itinerary.
Beverage Management reserves the right to revoke the package if misused. Beverage Management reserves the right to refuse service for any reason, including refusing service of alcoholic beverages to intoxicated guests.
You can also order Beverage Packages, Champagne and other onboard gifts for any guest booked on a Holland America Line cruise.
If you need to order via phone, please call Ship Services at 1-800-541-1576.
For information regarding bringing your own alcohol, please refer to 'Can I bring alcoholic or non-alcoholic beverages onboard?' in the General Information section of our FAQ.
In today’s era of heightened security, Holland America Line has implemented a “no visitor” policy. We regret any inconvenience this may cause. Friends may easily arrange to send a bon voyage gift directly to your stateroom, or you may throw a party of your own for fellow guests. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section.
What will you do today? There are so many choices on your Holland America Line cruise. You may choose to participate in as many (or as few) activities as you wish. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. The choices are endless. You can learn about your itinerary’s ports of call with our Explorations Central™ programming, watch a live cooking demonstration, challenge yourself with a game of trivia or join a pickleball tournament!
You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. In the evening you’ll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! There’s never a dull moment on your Holland America Line cruises.
Holland America Line’s youth activities program Kids Club offers an array of entertaining events for kids and teens ages 3-17.
A dedicated team of youth professionals invite kids and teens to join their friends in arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties.
Program Highlights
Kids: Painting Picassos, parachute playtime, songs and stories along with theme parties "Cosmic Cruisers", "Dino-Mite Night" and "Ships Ahoy Pirate Treasure Hunt Adventure" keep our junior cruisers ages 3 - 6 years entertained.
Tweens: Nukeball, Xbox Tournaments, and Olympic relay races along with theme parties "Brave the Night", "Mysterious Spy Night" and "Country Carnival" ensure that guests ages 7 - 11 years look forward to each day at Kids Club.
Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events "Face Your Fears", "Casino Games for Prizes" and "TV Game Show Night" allow teens 12 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun.
Program Registration
(Required for kids and tweens ages 3 – 11)
Kids’ Program (ages 3 – 6): All children participating in the youth program must be completely toilet trained and pull–up free. Youth Staff cannot assist in the washroom in any way. Children ages 3 - 6 years old have a sign in and out policy. A password will be selected by the parent/guardian of the child. The password will need to be disclosed to the youth staff upon pick up of the child. The minimum age to participate in Kids Club is three years. No exceptions will be made.
Tweens’ Program (ages 7 – 11): Tweens ages 7 - 11 years old have a sign in and out policy. A password will be selected by the parent/guardian of the child. The password will need to be disclosed to the youth staff upon pick up of the child.
Teens’ Program (ages 12 – 17): There are no registration or sign in/out procedures for teen programming.
Please note that each program features age specific activities and events and children are required to participate in the program designed for their age.
Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. No exceptions will be made.
Holland America Line ships have all the amenities and services you expect to find at a fine resort — as our valued guests, we don’t want you to lack a thing.
Beauty Salon/Spa: The Greenhouse Spa & Salon is our premier, luxury day spa. The Greenhouse Spa combines the best of the most distinctive and luxurious spas on sea and land integrated with proven home spa programs and exclusive products that enhance life and promote well-being. All professional services are available from 8:00am until 10:00pm. Appointments are strongly suggested, particularly for Dressy Nights. Appointments may be made in advance on our web site at hollandamerica.com or once on board.
Salon Services
Hairstyling
Coloring
Manicures & Pedicures
Facial treatments
Teeth whitening
Waxing
Man’s grooming
Spa Services
Aroma stone massage
Thermal suite and hydro pool
Aromatherapy treatments
Massage
Seaweed wrap or float
Slimming treatments
Acupuncture
Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offers both aerobic and strength-training equipment. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. Hours are from 6:00am until 9:00pm. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. Please note that minimum age for guests using the fitness center is 16.
Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. Should you need anything—a refreshing beverage or a lap blanket — an attentive deck steward will be nearby to assist you. Beach Towels to take ashore will be available upon arrival at the Gangway.
Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas.
Shops On Board: A world-class shopping experience is just steps away. All Holland America Line ships offer a variety of wonderful merchandise from around the world. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. Each item is authentic and many are branded with designer names you have come to trust. Our knowledgeable specialists will gladly answer all your questions and are dedicated to providing you with excellent service.
Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the world’s best duty-free shopping. On selected cruises you’ll find Holland America Line’s Port Shopping Ambassador Program. It is designed to assist you in finding the finest treasures in the ports of call at savings of 20-60% below U.S. prices. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases.
Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassador’s Talk. Important Customs information and shopping maps will be provided at the talk. Also, be sure to enjoy the Compass book located in your stateroom.
Photo Gallery: Your Image Creators are located at your Photo Gallery and are pleased to present for you many rich and varied photographs capturing your cruise. We welcome you to consult with your Image Creators for all your photographic needs. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Line’s guests that redefines cruise photography — sittings are limited so please book early.
Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Registration is free and there is no obligation to bid. Complimentary champagne will be served at the auctions.
Casino: A wonderful world of chance, skill and luck awaits you in our Casino. A gamut of games from sizzling slots with huge progressive jackpots to a parade of poker games is there for your enjoyment. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. The Casino is not open in port and certain restricted waters and you must be 18 or over to play.
Future Cruise Consultant:
Benefits of Booking On Board
The best time to book your next cruise is while cruising with Holland America Line. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise.
Future Cruise Deposit Program (FCD)
Unsure of your next cruise? You can still take advantage of this exclusive onboard offer without confirming a specific itinerary! Plus you will receive a reduced deposit and up to US$100 per person in Shipboard Credit with our Future Cruise Deposit program.
Limited time offer, Savings for Onboard Bookings Only
Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. (If you choose to take advantage of Holland America’s cruise Cancellation Protection this payment will be due prior to the cancellation period.) No additional deposits will be due until final payment. The reduced deposit applies to sailings of 3 days or longer. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years.
Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. Please speak to the Future Cruise Consultant regarding other amenities for these voyages.
Book the Stateroom or Suite You Want
When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our most popular and unique itineraries. That’s because your Future Cruise Consultant has immediate access to Holland America Line’s reservation system and can view all availabilities on all sailings.
The time to reserve your desired stateroom, suite and dining preference is now. Your booking will be credited to, and finalized by, your preferred travel advisor.
We appreciate the relationship you have with your travel advisor and want to assure you they will be credited for bookings made onboard, just let us know. In addition, Holland America Line will honor any pricing or amenities that your travel advisor extends in addition to your onboard offers. To book, or for more information, simply visit your Future Cruise Consultant.
Guests can also enjoy fresh pastries and their favorite espresso drink provided by Torrefazione Italia. Additional highlights include: Internet stations, travel-related crossword puzzles and large jigsaw puzzle tables.
Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing).
No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. Holland America Line does not recommend storing medication in any mini-bar. Please contact the ship’s Medical Center for any medication requiring refrigeration.
You’ll also find ample closet space, a safe in which to store your valuables and important documents, and a flat-screen television for viewing movies and onboard features. (BBC World News, ESPN, Fox News and MSNBC are available, subject to satellite transmission.)
Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. In your stateroom you will find laundry bags and price lists conveniently located in your closet.
Please Note: For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom.
Depending on availability, you may be able to upgrade your stateroom once on board. Simply contact guest services for availability. Additional charges will apply.
Each Holland America Line ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies, as well as routine medical procedures.
A customary fee will be charged for services and medications dispensed. Motion sickness medications are available for purchase onboard. If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. For this reason, guests are encouraged to obtain travel medical insurance prior to travel.
If you have a chronic medical condition, please bring a recent report from your physician. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. You must be able to care for yourself. If you are unable to function independently with respect to eating, dressing or attending the ship’s safety briefings, you must bring a caregiver with you. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. If you are pregnant, please provide a medical note from your physician stating the expected due date and confirming your medical fitness to travel.
Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call.
In addition to twice daily routine doctor’s hours, medical services are available 24 hours a day. Please dial 911 in an
emergency. Unless otherwise posted, the Medical Center hours are as follows:
Port Day: 8:00am - 10:00am | 4:30pm - 6:30pm
Sea Day: 9:00am - 12:00nn | 3:00pm - 6:00pm
Embarkation/Disembarkation Day: 8:00am - 9:00am | 5:00pm - 6:00pm
Infants & Pregnancy: Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel.
Travel Well®: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. In order to Travel Well®, international travelers should contact their physicians, local health departments, or a travel medicine clinic at least six to eight weeks before departure to receive current health information on the countries they plan to visit, to obtain vaccinations and preventative medications as indicated, and to address any other special needs. Washing hands frequently with soap and water will greatly reduce the risk of contracting illness and infections while traveling. In the absence of running water, use alcohol-based hand sanitizers to protect your health. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. railings, buttons, door handles, countertops, faucets, etc.), after handling money and pens, and after using the restroom. Travelers’ diarrhea (TD) is the most common illness to affect travelers. Each year between 20%–50% of international travelers (an estimated 10 million people) develop diarrhea. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. Therefore, it may be in your best interest to plan ahead and pack some anti-diarrheal medication with your other medications.
There are high-risk destinations such as developing countries of Latin America, Africa, the Middle East and Asia, where chlorinated tap water is not available or where hygiene and sanitation are poor. Travelers should be cautioned that only the following may be safe to drink: hot brewed beverages, such as tea and coffee, made with boiled water; or canned or bottled beverages, including water, carbonated mineral water and soft drinks. Other consumables of concern may include ice made from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized.
Each Holland America ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies and routine medical procedures.
A customary fee will be charged for services and medications dispensed. Motion sickness medications are available for purchase onboard. If you become ill or injured during the voyage and your diagnostic and/or care needs exceed the capabilities of the medical center, you will be transferred to medical facilities ashore. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Guests are encouraged to obtain travel medical insurance prior to travel in order to be reimbursed for services rendered.
If you have a chronic medical condition, please bring a recent report from your physician. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. You must be able to care for yourself, including dressing, eating and attending the ship's safety drills. If you are unable to function independently in these areas, you must bring a caregiver with you. Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel.
Infants must be at least 6 months of age at the time of embarkation in order to sail. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days.
Keep medication close at hand in your purse or carry-on bag. Be sure to bring enough prescription medicine to last throughout your cruise, as it may not be available on board or in some of the countries visited.
All onboard purchases and services are charged to your account by using your stateroom keycard. Cash is not accepted for individual transactions, e.g. bars, the shops, spa, shore excursions. Cash is accepted in our casinos.
Registering a credit or debit card(s) (Visa®, Mastercard®, American Express®, and Discover®) as part of your pre-cruise check-in process activates your keycard. The day you board, Holland America Line places an initial hold on your credit or debit card for $30 per person per cruise day Once you’ve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $30 per person per day for the remainder of your cruise. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days.
If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $30 cash per person per cruise day. Any excess deposit will be refunded to you at the end of the cruise. Traveler’s checks may be cashed at Guest Services. Personal checks are not accepted on board.
You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. The card can only be settled for the amount of the pre-paid Gift Card. We cannot process refunds on these cards.
At the end of your cruise, you will be able to retrieve a final statement from Navigator, and your card will be charged only for the actual amount of your purchases. Refunds for purchases of onboard products and services will be credited to your onboard account whether purchased prior to or during your cruise. The final amount billed may take up to 24-hours following disembarkation. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer.
Applies to all guests 18 years of age and over.
Please Note: There is not an Automated Teller Machine (ATM) available on board.
For your convenience, foreign currency exchange services are available at Guest Services. The U.S. dollar is the only currency accepted on board Holland America Line ships. We will accept U.S. traveler’s checks. In most ports of call, you may easily exchange U.S. dollars into the local currency. Banks, airports and major hotels often offer this service. In many countries, you can also use your ATM card to obtain local currency. Most locations will accept major credit cards, and some will accept U.S. dollars. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties.
Cash Advance: Cash advances are available at the Guest Services. All cash advances are subject to restrictions. A 3% service fee will be added to your onboard account for all cash advances.
Crew appreciation charges are daily tips and gratuities added to your onboard account to recognize the team members on board. It is a daily (adjustable at your discretion) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience.
For all sailings departing prior to February 14, 2024 as well as the 2024 Grand World Voyage and the 2024 Grand Australia & New Zealand Voyage, the daily Crew Appreciation is $16.00* per guest per day for non-suite stateroom guests and $17.50* per guest per day for suite guests.
For sailings departing on or after February 14, 2024, the daily Crew Appreciation is $17.00* per guest per day for non-suite stateroom guests and $19.00* per guest per day for suite guests.
The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Local sales taxes are applied where required.
*The charges are subject to change without notice.
To serve the spiritual needs of our guests, we provide the following:
Catholic: A Catholic Priest will provide daily mass on ocean crossings and cruises to Hawaii, the Panama Canal, Asia, South America, Australia and New Zealand.
Interdenominational: An interdenominational service is held Sunday mornings, led by the congregation.
Jewish: A Jewish Shabbat Service is held Friday evenings, led by the congregation.
Over Christmas and Easter, a Catholic Priest and Protestant Minister will lead services. On Grand and Legendary Voyages, services will be held by a Catholic Priest, Protestant Minister and Jewish Rabbi. Religious services may not be able to be held on embarkation/disembarkation day. Please contact Guest Services for more details.
Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (prices are found in your stateroom directory). No-host mini-bars can be found in every stateroom onboard Eurodam, Koningsdam, Nieuw Amsterdam, Nieuw Statendam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. Holland America Line does not recommend storing medication in any mini-bar. Please contact the ship's Medical Center for any medication requiring refrigeration.
You'll also find ample closet and drawer space, individually-controlled air conditioning, a television for viewing CNN, movies and onboard features. All staterooms have safes in the stateroom.
All staterooms are equipped with standard U.S. 110 AC and European 220 AC outlets. If your shaver operates on standard 110 AC, by all means bring it (guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay). You may wish to bring a travel alarm clock as they are not available in staterooms. Hairdryers are available in staterooms on all ships.
For safety reasons travel irons and electric water heaters/kettles may not be used in your stateroom. You may order hot water from our complimentary In-Room Dining service 24 hours a day. Also, full laundry and valet services are available on all of our ships.
Due to customer and security concerns, we have a "no visitor" policy on board our ships, and regret any inconvenience this may cause. However, you can make a Holland America Line cruise even more special for your friends and family by surprising them with an onboard gift. Choose from more than 150 items, including a festive bottle of sparkling wine, specialty dinner, luxurious spa treatment, bouquet of flowers or an onboard credit<./p>
Telephone: Ship to Shore
Direct ship-to-shore telephones are provided in each guest stateroom. You may easily place a call to friends, relatives or business associates during your cruise, reception permitting.
All phone calls, whether inbound or outbound, are charged a satellite tariff. Outbound calling rates are posted near your cabin telephone and will be billed to your on-board account. These charges are applied to ALL calls including calls to 800, 877 and 888 numbers. Please do not use a credit card or phone card; your on-board account will be billed in addition to the cost of the phone card or charges to your credit card. Collect calls are not possible from the ship.
Telephone: Shore to Ship
Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. A credit card is required for all inbound phone calls to a ship. The rate is $US16.00 per minute and billing begins at the time specified. Please have the ship's name, your party's name and stateroom number before you call.
Instructions:
Dial 1-800-993-5483 (US). From outside the U.S. access 1-321-837-6106.
Listen to the announcement.
Listen to the menu and select the number that corresponds to the ship you are calling.
If you receive a busy signal or message, please hang up quickly and try your call again.
Please print this page and give it to whomever you wish for dialing instructions.
Fax
Facsimile service is available on board. Please contact the Front Office for cost and other information if you wish to take advantage of this service.
Letters and postcards may be mailed from the ship while in ports of call. Guests may buy stamps in port or purchase them with U.S. cash from the Front Office. All mail is subject to local postal office procedures and rates in the port mailed.
On board our ships, U.S. dollars is the only currency accepted. We also accept U.S. travelers checks. A currency exchange service will be available for selected itineraries, such as our European and World Cruise programs. In most ports of call you may easily exchange your U.S. dollars into the local currency at banks, airports and major hotels. In many countries, you can use your ATM card to obtain local currency. Most locations will accept major credit cards and some will even accept U.S. dollars. If you choose to use U.S. dollars, carry smaller denominations--ones, fives, tens and twenties.
Please note: Foreign currencies cannot be accepted or exchanged by the Front Office.
Cash advances are available at the Front Office. All cash advances are subject to restrictions. A 3% service fee will be added to your onboard account for all cash advances.
For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. In your stateroom you will find laundry bags and price lists conveniently located in your closet.
Please note: For safety reasons, travel irons, steamers, and electric water heaters/kettles may not be used in your stateroom.
There's so much to see and do onboard. Our award-winning Up Close presentations showcase the unique stories and culture of the places we visit. Every cruise has a Sports Director who offers Pickleball instruction for players of all experience levels as well as a variety of other activities to keep you moving. To stimulate your creative side, our Art & Craft Instructors host classes for painting, coloring, folding origami and more. Put your knowledge to the test at daily trivia sessions or cheer along at an evening game show. Pamper yourself with one of many signature spa treatments or salon services at the Greenhouse Spa & Salon®. Take a class or work out in the Fitness Center or take a relaxing dip in our pools and hot tubs. Those looking for some casino action can find games for all levels of experience as well as complimentary lessons. At Kids Club, children ages 3 to 12 can enjoy an array of exciting activities while supervised by professionally trained staff.
Our experienced, award-winning English-speaking staff and crew will do everything to make your cruise an unforgettable experience. Depending on the ship and itinerary, multi-lingual staff may also be available to assist our guests.
Learn more about this unique Dutch celebration and prepare to get your orange on.
What’s the Orange Party?
Orange is the color most associated with the Netherlands and the House of Orange, Holland’s royal family. In keeping with our proud Dutch heritage, we invite you to a new onboard celebration inspired by the Netherland’s national holiday, King’s Day: The Orange Party. Just wear your favorite orange clothes and accessories, or purchase Orange Party essentials in our shops, and get ready for the time of your life.
What happens at the Orange Party?
Enjoy Dutch-inspired appetizers, beer, cocktails, live music and more, plus a festive display of national pride with a sea of orange!
When and where is the party?
Holland America Line is hosting the Orange Party on board each of our ships on one evening every cruise.
What attire should I pack for the Orange Party?
Pack some orange clothing and/or accessories to wear for this special celebration!
You can explore on your own or take a guided tour (referred to as shore excursions). Holland America Line offers a wide variety of shore excursions to fit your lifestyle, ranging from easygoing activities to high adventure. Search ancient ruins or hunt for shopping bargains. Ride a raft over river rapids or a horse across hills and beaches. Climb a mountain or a pyramid. Or sun and swim at some of the world’s most beautiful beaches. Each of our tours provides the highest level of quality, safety, convenience and value. Once you have booked your cruise, you can easily book your shore excursions online; we recommend you book early for the best selection.
Cruises feature extensive on-board enrichment programs and activities every day. Play board games with friends, lounge by the pool, practice yoga or work out in the fitness center, or pamper yourself with a spa treatment and indulge in world-class luxury shopping. You can also choose from a variety of group activities such as art and craft classes, pickleball instruction and tournaments, bridge play and team trivia to name a few. It's entirely up to you.
Every day aboard a Holland America cruise ship brings a wealth of cruise activities and indulgences, along with the freedom to partake in as many — or as few — as you please. On a Holland America Line cruise, you do what you want, when you want. You can do everything or absolutely nothing. It's your choice. We recommend that you explore our wide-range of activities to find those that appeal to you.
Nighttime on a cruise ship can be as engaging or relaxing as you’d like. An energized nightlife beckons: dance the night away in B.B. King’s Blues Club or Rolling Stone Lounge; treat yourself to exciting shows featuring award-winning talent on the World Stage; try your luck in the casino; or enjoy a cocktail while singing along to your favorite song in Billboard Onboard. You can also relax in the privacy of your stateroom and enjoy a curated selection of over 150 on-demand movies. The choice is yours.
The best time to book your next cruise is while cruising with Holland America Line. Book your next Holland America Line cruise while on board and you will receive up to $400 per person shipboard credit, good for your next Holland America Line cruise.
Limited time offer, Savings for On Board Bookings Only Book on board and you can reserve your next cruise at a reduced deposit. (If you choose to take advantage of Holland America Line's Cancellation Protection Plan, this payment will also be due at time of initial deposit.) No additional deposits will be due until final payment. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Your reduced deposit will be subject to cancellation penalties if the booking is within the published penalty period.
Double Your Onboard Spending Credit Now you have two ways to receive Onboard Spending Credit on your next cruise. You can purchase a Future Cruise Deposit (FCD) and decide on your cruise later or you can make your booking while on the ship with the Future Cruise Consultant and earn double the Onboard Spending Credit! You will receive a reduced deposit, Onboard Spending Credit up to $400 USD per person and the best available rates. Visit your onboard Future Cruise Consultant for the latest sales and promotions, which are fully combinable with the Onboard Sales Program. You can even make arrangements for family and friends to sail with you on your next cruise, even if they are not currently on board with you. Your Future Cruise Consultant will handle all the arrangements on board and your travel advisor will assist you, and receive full credit for your booking, when you get back home.
Book the Stateroom or Suite You Want When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our most popular and unique itineraries. That's because your Future Cruise Consultant has immediate access to Holland America's reservation system and can view all availabilities on all sailings. The time to reserve your desired stateroom, suite and dining preference is now.
Your booking will be credited to, and finalized by, your preferred travel advisor.
We appreciate the relationship you have with your travel advisor and want to assure you they will be credited for bookings made onboard, just let us know. In addition, Holland America Line will honor any pricing or amenities that your travel advisor extends in addition to your onboard offers.
To book, or for more information, simply visit your Future Cruise Consultant.
(*Not applicable for charter voyages.)
All onboard purchases and services in US Dollars are charged to your account by using your stateroom keycard. Cash is not accepted for individual transactions, e.g. bars, the shops, spa, shore excursions. Cash is accepted in our casinos.
Registering a credit card(s) (Visa®, Mastercard®, American Express®, and Discover®) as part of your pre-cruise check-in process activates your keycard. The day you board, Holland America Line places an initial hold on your credit card for $30 per person per cruise day. Once you’ve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $30 per person per day for the remainder of your cruise. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. Please keep in mind to change travel settings for your credit card to ‘World’ prior to the start of your cruise, even if your cruise is within Europe.
If you do not want to use a credit card, on the day of boarding, you will need to visit Guest Services and deposit $30 cash per person per cruise day (applies to all guests 18 years of age and over). Any excess deposit will be refunded to you at the end of the cruise. Traveler's checks may be cashed at Guest Services. Personal checks are not accepted on board.
At the end of your cruise, you will be able to retrieve a final statement from Navigator, and your card will be charged only for the actual amount of your purchases. Refunds for purchases of onboard products and services will be credited to your onboard account whether purchased prior to or during your cruise. The final amount billed may take up to 24-hours following disembarkation. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer.
Please Note: There is not an Automated Teller Machine (ATM) available on board.
Enjoy daily housekeeping, generous storage, deluxe bathrobes, a safe for valuables, hair dryers, makeup mirrors, free of charge Elemis Aromapure shampoo plus other toiletries, and a host of other amenities. Our staterooms include free on demand TV with 150 complimentary movies-on-demand. Refined amenities such as our signature Mariner’s Dream™ Bed grace every stateroom.
View a complete list of amenities found in our Suites & Staterooms.
Vista Suite
Features
Queen-size bed
Spacious verandah
Floor-to-ceiling glass doors
Large sitting area
Whirlpool bath (On select ships)2
Vista Suite Amenities and Complimentary Services
Binoculars for use during your voyage
Fresh flowers
Choice of firm, medium or soft pillows
No-host mini-bar
Signature Suite
Features
King-size bed (On select ships)
Queen-size bed (On select ships)
Sofa/Murphy bed for one extra guest1
Sofa/Murphy bed for two extra guests1 (On select ships)
Spacious verandah
Floor-to-ceiling glass doors
Large sitting area
Whirlpool bath (On select ships)
Signature Suite Amenities and Complimentary Services
Binoculars for use during your voyage
Fresh flowers
Choice of firm, medium or soft pillows
No-host mini-bar
Neptune Suite
Features
King-size bed
Sofa/Murphy bed for one extra guest1 (On select ships)
Spacious verandah
Floor-to-ceiling glass doors
Large sitting area
Whirlpool bath
Complimentary mimosa with in-suite breakfast
Complimentary laundry, pressing and dry cleaning
Welcome glass of sparkling wine at dinner on embarkation day
Premium in-room dining breakfast menu
Premium bathrobes
Exclusive tote bag
Neptune Suite Amenities and Complimentary Services
Binoculars for use during your voyage
Fresh flowers
Choice of firm, medium or soft pillows
No-host mini-bar
Expanded line of Elemis Revitalise-Me bath amenities
In-suite coffee/espresso machine
Neptune Suite Priority Access
Cocktail party with the Neptune Lounge Concierge
Club Orange private dining venue3 (On select ships)
Breakfast in the Pinnacle Grill4 (On select ships)
Priority check-in/disembarkation
Priority boarding for tendered ports
Priority dining and seating requests
Pinnacle Suite
Features
King-size bed
Sofa/Murphy bed for two extra guests1
Spacious verandah
Floor-to-ceiling glass doors
Large sitting area
Whirlpool bath
Living area
Dining area
Verandah Whirlpool (On select ships)
Complimentary mimosa with in-suite breakfast
Complimentary laundry, pressing and dry cleaning
Welcome glass of sparkling wine at dinner on embarkation day
Premium in-room dining breakfast menu
Premium bathrobes
Exclusive tote bag
Pinnacle Suite Amenities and Complimentary Services
Binoculars for use during your voyage
Fresh flowers
Choice of firm, medium or soft pillows
No-host mini-bar
Expanded line of Elemis Revitalise-Me bath amenities
In-suite coffee/espresso machine
Pinnacle Suite Priority Access
Cocktail party with the Neptune Lounge Concierge
Club Orange private dining venue3 (On select ships)
Breakfast in the Pinnacle Grill4 (On select ships)
Priority check-in/disembarkation
Priority boarding for tendered ports
Priority dining and seating requests
Currently, Holland America Line does not offer behind-the-scenes tours of the bridge area (command center) of our ships.
We offer a variety of shows and entertainment sure to suit every taste. Learn more about our shows.
The Retreat, a stunning oasis with onboard cabana rentals, is open 9 a.m.-5 p.m. daily.
The total number of guests a Holland America ship can accomodated can be found on each ships details page. Learn more about our ships and staterooms.
Casino discounts are fare discounts given to select guests who have expressed interest or participated in casino onboard activities. These are exclusive fares and available via email or through your Travel Advisor.
Smoking is permitted in designated areas for active players onboard the following ships: Eurodam, Koningsdam, Nieuw Amsterdam, Nieuw Statendam, Rotterdam, Volendam, Zaandam, as well as on Oosterdam coming in mid-2025.
Yes, currently smoking is not permitted in the casinos onboard Noordam, Westerdam, and Zuiderdam.
There are currently no known required Health Protocols regarding COVID-19. If there is a Health Protocol change for any of our destinations, we will send guests and travel advisor partners an Emergency Notification via email. For more information, please visit Travel Well.
Yes. Guests should complete a Special Requirements Information Form or contact us at GuestAccessibility@HollandAmerica.com prior to sailing if you require oxygen while on your cruise. Requests to bring tanks on board require approval from the ship’s safety officer and accommodation team.
If planning to arrange for rental of oxygen or oxygen equipment to be delivered to the ship please see FAQ "Can I receive oxygen deliveries onboard?".
If bringing your own personal supply of oxygen, you should carry it in your hand luggage at embarkation. Do not place any oxygen equipment in checked luggage as staff and crew are not permitted to handle them during the embarkation and disembarkation process.
Travel with your oxygen prescription and all required supplies. Label all the items you bring on board with your full name, contact details, and stateroom number. It is not necessary to send your oxygen prescription to the shipboard or shoreside medical teams prior to the cruise.
Airlines have restrictions for traveling with oxygen, so carefully review airline regulations prior to travel.
Onboard storage of oxygen tanks:
Calculate the amount of oxygen you will likely need for the duration of your cruise, and any additional needs. Ships cannot replace or refill oxygen cylinders. Shoreside purchases at the local ports of additional oxygen may also be unavailable or limited. Our ships have limited capacity to store oxygen tanks, so we recommend that you arrange delivery of oxygen racks to store your tanks. Once approved, proceed with planning for delivery of supplies. Contact Guest Services once on board for further information regarding storage of oxygen.
Yes. CPAP, BiPAP, APAP, and ventilator machines are allowed to be used on board. Remember to bring all necessary supplies for your device as these are not available on board.
Carry these devices in your hand luggage to avoid breakage. The ship’s crew is not permitted to handle medical equipment during the embarkation and disembarkation process, so you must be able to carry all your own equipment and supplies.
For additional information related to the use of supplemental oxygen through concentrators or tanks, please see FAQ "Can I receive oxygen deliveries onboard?".
Guests on dialysis are welcome on board if their condition is stable, carry their own dialysis equipment, and self-administer the dialysis according to the nephrologist's instruction. Our onboard medical staff is not equipped or trained to perform any type of dialysis. The cruising environment for guests on dialysis is a higher risk than a home setting. Access to specialist services ashore may be limited, so we recommend that guests are stable on dialysis for at least twelve (12) months prior to travel. We do not recommend travel on remote itineraries, including ocean crossings, specific regions such as Antarctica or Africa, or itineraries with multiple consecutive sea days in remote locations with limited evacuation opportunities.
The ship does not have nephrology specialty services on board, and timely availability of this specialty may be unavailable or limited during port visits. Guests must be able to perform hemodialysis/peritoneal dialysis independently or travel with a trained professional. Guests are responsible for supplying all medications and supplies necessary to perform dialysis. Due to the possible risks and complications that can arise while undergoing dialysis treatments on a ship, we strongly recommend guests purchase additional travel insurance that covers treatment of the specific condition and medical evacuation services that may be needed outside of your home country.
While guests may also arrange for dialysis treatments in ports of call, it is important that guests understand that due to circumstances beyond our control, there is no guarantee the ship will call into the designated ports of call at the scheduled date and time. There are many unpredictable reasons a port call may be altered or canceled, so guests travel at their own risk and should be prepared for the possibility of missing a scheduled port of call.
The requirements to sail with us if you are on dialysis include:
Information specific to self-administered hemodialysis/NxStage:
We allow guests to travel if they use a self-administered dialysis system, such as NxStage. Guests traveling with this type of system should have at least 12 months of experience using the system prior to sailing. The guest and traveling partner providing or assisting with the treatment should have received adequate training from the center facilitating the transition to the self-administered system. Ships do not carry back-up battery support for dialysis-related equipment. Guest should complete our Special Requirements Information Form prior to sailing or contact us as GuestAccessibility@HollandAmerica.com.
Peritoneal dialysis:
Guests requiring peritoneal dialysis during their cruise must arrange for adequate solutions and supplies to be delivered to the ship prior to sailing. Guest should complete our Special Requirements Information Form prior to sailing or contact us at GuestAccessibility@HollandAmerica.com to arrange port clearance for your medical supply company to deliver and pick up supplies, or they may be denied access to the port.
Equipment and Supplies:
Label all equipment and supplies you bring on board with your full name, contact details, and stateroom number.
Rental Companies:
If you are using a third-party vendor to deliver your equipment or supplies to the port, you are required to complete our Medical Delivery Vendor Request Form and return it no later than one week prior to sailing. You and the medical supplier are responsible for the delivery of all dialysis equipment rentals and supplies before the ship sails. You assume the risk of using third-party services subject to their contractual terms, including refunds. We recommend contacting third-party providers as soon as possible to confirm the availability and supplies you need can be delivered to the ship on your sailing date.
Yes. Carry your device identification card. In an emergency, your I.D. card will notify the medical team of your device information. Do not pass through a metal detector or body scanner at airports, port terminals, and on board. Notify security agents of the internal medical device and ask for a hand search.
Although our ships' medical centers offer emergency care 24/7, our medical staff is not experienced in managing complex patients with LVADs or LVAD malfunctions. Request a medical report from your treating physician, including any specific instructions for the onboard medical team, such as the device information and emergency support contact information. Carry this information with you to assist care needs in emergency situations.
Our ships do not stock LVAD supplies, so we strongly recommend you bring all necessary supplies (including extras) of batteries, system controllers, etc., in case of emergencies. Family members and/or caregivers traveling with you are strongly recommended to be familiar with troubleshooting techniques, including replacement of the LVAD’s “System Controller” if deemed necessary.
Do not go through a metal detector or body scanner at airports, port terminals, and on board. Notify security agents that you have a mechanical heart pump and ask for a hand search.
No. For safety reasons, electric heating pads are not allowed to be used on board. We recommend a refillable heating pouch that can be filled with hot water or a disposable heat therapy/hot compress that can be purchased in many pharmacies.
Incontinence supplies are not available for purchase on board and may be limited in ports depending on the itinerary. Ensure you have enough incontinence supplies for the cruise. Request hazardous waste disposal bags from your stateroom steward to dispose of used items.
Our ships stock a variety of urinary catheters; however, we strongly recommend that you bring an extra supply of catheters. The medical team should be able to assist with the re-insertion of a urinary catheter. Consultation and procedural charges will apply. If any difficulties are anticipated or encountered, you may be referred to a shoreside facility, if available.
You may only cruise if you have not entered the 24th week of pregnancy at any time during the voyage. You should travel with a letter from your physician stating that you and your baby are in good health and fit to travel. The letter should also include the estimated date of delivery calculated from both the last menstrual period and an ultrasound, if performed.
The medical centers on board provide care for acute illnesses and injuries that may occur while on vacation and are not intended to provide long-term care for guests with chronic illnesses such as dementia. If assistance with activities of daily living is needed, it is essential that the guest travels with caregivers who can assist with these functions on board.
Yes. Feeding supplies can be delivered to the ship from a vendor. Porters and the ship's crew can assist with delivering boxes to your stateroom. Bring an IV pole and feeding pump, if required. If your nourishment or supplements require refrigeration, please email GuestAccessibility@HollandAmerica.com to ensure refrigeration space is available. Our medical staff may have trouble re-inserting displaced PEG tubes. However, the medical team will always attempt to assist, assess any immediate needs, and determine if re-insertion is feasible. If any difficulties are anticipated or encountered, you may be referred to a shoreside facility, if available. Our ships do not stock PEG tubes or any supplies associated with PEG feeds. We strongly recommend you bring all necessary supplies (including extras) of tubes, etc., in case of emergency.
Luggage Handling
Prior to arriving at the pier, please attach a luggage tag to all pieces of checked luggage and medical supply boxes in addition to your personal identification tag. Additional luggage tags are available at the pier. Upon arrival, take your vehicle to the designated luggage drop-off area. Porter assistance is available. Luggage and boxes will be scanned and loaded onboard and delivered directly to your stateroom.
For the safety of all, dispose of needles in hypodermic disposal containers; do not dispose of these items in standard waste disposal receptacles. A hypodermic disposal container can be provided for use within your stateroom upon request through your stateroom attendant, Guest Services, or the Order Now option in Navigator.
Guests who require distilled/purified water for medical devices (such as a CPAP) or reconstitution of infant formula may purchase online at hollandamerica.com by logging in to My Account and going to Manage My Bookings.
Guests may also bring distilled/purified water for medical devices and infant formula. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Limitations apply. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel.
Please note, plastic containers are not allowed for any reason other than distilled/purified water used for medical devices and infant formula.
If you have a medical condition that requires disposal of medical waste products, notify your stateroom steward upon embarkation. Biomedical waste bags will be provided for all medical waste.
If you have acute respiratory illness symptoms, report your symptoms to the ship’s medical staff when you board. The medical staff can test for various respiratory illnesses, including COVID-19 and Influenza, and provide treatment as needed.
Anyone that tests positive for COVID-19 or Influenza may require a period of isolation on board. People with respiratory illness symptoms are recommended to wear masks until their symptoms improve and to keep their distance from others. We recommend you be up to date with COVID-19 and Influenza vaccinations per your healthcare provider’s recommendations and published guidance.
There is no requirement for pre-cruise or embarkation day COVID-19 testing.
Yes, you can get an INR test onboard. A doctor’s consultation is required before the INR test. Consultation and procedural costs apply. We recommend you carry copies of your recent INR test results for reference, in addition to a letter from your healthcare provider which includes the specific condition necessitating INR testing. Guests taking warfarin/coumadin should ensure they bring sufficient medication with them for the duration of their travel, and extra medication in case a dose adjustment is required.
No. The medical centers on board are intended to provide acute care for illness and injuries that may occur while on vacation and are not intended to provide long-term care for guests with chronic illnesses or as a substitute for regular health care. All guests must be completely independent without the assistance of ship staff for activities of daily living such as hygiene needs.
If you need general information about accessibility before you cruise, or have an ADA concern, please email our Guest Accessibility team at GuestAccessibility@HollandAmerica.com.
If you require the use of life-sustaining equipment and devices (including, but not limited to tracheostomies and/or ventilators, suction machines, hospital beds, etc.), you must bring these items with you, including all associated equipment and supplies, and qualified, experienced personnel to operate, maintain, and use all equipment. Family members may assume these functions if they are trained and experienced in these tasks. Individuals assisting with the care needs of the guest need to ensure that they are prepared to meet all the guests’ medical needs and activities of daily living.
Our ships do not stock surplus equipment or supplies to support individuals with routine life-sustaining care needs. You and your caregivers must ensure you have all necessary equipment, medicines, and supplies (including extras) at the time of embarkation, and for the duration of the voyage. Our medical staff cannot guarantee equipment, medicines, or supply alternatives in case of emergencies.
In an emergency, the medical team is available to assess and treat any immediate needs. Consultation and procedural charges will apply. If any complications or difficulties are anticipated or encountered, you may need to be referred to a shoreside facility, if available. The guest’s caregivers must understand that ships sail in regions where specialized medical care and evacuation options may be limited.
Staterooms have both 110V and 220V outlets. Your medical equipment may need to be checked for electrical safety before use. The use of extension cords, power banks and surge protectors are restricted.
Please note that power to your stateroom may include a keycard switch—an energy-saving feature that requires your stateroom keycard to be inserted into a slot to provide power to your stateroom. If you remove the keycard power will be discontinued to your stateroom. Please speak with Guest Services if you need to override this feature.
Emergency interruptions in the power supply to your cabin may occur. Medical devices requiring power should have fully charged batteries and/or a back-up option that does not require electricity.
The medical centers on board are intended to provide acute care for illness and injuries that may occur while on vacation and are not intended to provide routine care for patients with chronic or terminal illnesses, or as a substitute for regular health care. Our medical staff are not experienced in supporting patients with complex palliative care needs.
In an emergency, the medical team is available to assess and treat any immediate needs. Consultation and procedural charges will apply. If any complications or difficulties are anticipated or encountered, you may need to be referred to a shoreside facility, if available.
If assistance with activities of daily living is needed, it is essential that you travel with caregivers who can assist with these functions on board. You should share your end-of-life treatment plans with the medical staff to assist them with important treatment decisions in case of an emergency.
Yes. However, for your safety, we strongly urge you to not buy prescription and over-the-counter medicines from vendors outside large pharmacy chains. Be especially cautious of medicines with poor-quality printing or packaging, and sold in small, non-chain pharmacies or open-air markets in tourist areas. These medicines may contain the wrong strength, or have dangerous contaminants including amphetamine, fentanyl, and other illegal drugs. Because they may cost less than in other countries and be available without a prescription, they are attractive to buyers. However, it may be very difficult to determine which medicine is real and which is fake.
The onboard medical team can assist you with providing or ordering prescription medication you may need.
While we do not prohibit you from bringing prescription opioids onboard, doing so subjects you to the restrictions imposed by countries you enter, airline policies, or local port authority requirements. We suggest contacting airlines ahead of booking travel and reviewing relevant foreign country regulations governing the possession or use of your specific narcotic medication. For details, also refer to General Information for Travellers Carrying Medicines Containing Controlled Substances. Bring sufficient medication to cover your entire travel period, and extra for any unexpected emergencies or travel delays (we recommend at least 10 days extra). Ships carry a limited supply of narcotic substances, and these are reserved for acute patient care needs. Requests for replacement narcotic medication cannot be guaranteed. Supply is limited, if available, and prescriptions will need to be verified with the guest’s usual healthcare provider and pharmacy.
Travel with your medication in your hand luggage. We strongly recommend that you keep your prescription medications in the original packaging and bring a copy of the prescription and a letter from your treating doctor.
Our ships do not stock methadone onboard, and it is unlikely that this product can be sourced from local pharmacies. Our medical teams are unable to assist with routine methadone storage, dose monitoring or controlled administration.
No. Marijuana is considered an illegal drug, and medical marijuana is not allowed onboard, during transfers to and from ships, inside terminals, during shore excursions, or when visiting private islands.
Illegal drugs or substances will be confiscated, and appropriate action will be taken, which may include removal from the ship and involvement of law enforcement and other authorities. Additionally, foreign governments at ports of call enforce strict laws for drug possession. Guests found in violation of such laws are subject to arrest and prosecution by foreign authorities (and possibly the United States or other authorities) and may be prevented from re-boarding the ship.
You may store refrigerated medications in your stateroom’s refrigerator. The refrigerators in each stateroom are kept at about 37.4° to 45° Fahrenheit (or 3-7° Celsius) when the room is at an average temperature of approximately 77°F (or 25° C). All medication must be labeled with your full name and stateroom number, regardless of where it is stored.
Guests without access to refrigerators in their staterooms should contact the Guest Accessibility team at GuestAccessibility@HollandAmerica.com for assistance. Storage may be available in the ship’s medical center, however, access to medication stored in the medical center is by appointment only. Guests assume all risk if storing medication in the medical center or in their stateroom.
Sharps containers may be requested through your stateroom steward once onboard or through our Navigator app. Any medical sharp (needles, lancets, or blades) must be disposed of in a sharp's container.
Infants must be at least 6 months of age at the time of embarkation to sail. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and on remote itineraries, where there are more than two consecutive sea days.
Guests that received care on board, should request copies of their medical records while they are on board. Guests that have disembarked may request copies of their medical records and/or invoice – here.
Before submitting your request, please ensure you have the below information readily available:
If you are making a request on behalf of someone else, please be ready to provide legal documentation authorizing you to do so.
You should always include your proof of payment (your shipboard Folio) with your claim. To obtain a copy of your folio, contact guest services.
Information regarding US-based Insurance claims:
When submitting a claim in the United States, please advise your insurer to process your claim as an “international claim”. We regret to advise that we are not able to provide any of the following:
ICD-10-CM Diagnosis Codes
Your onboard medical records will have an ICD-10 diagnosis code. ICD-10 codes may be rejected by your insurance. Although it is not commonly known – there are different versions and libraries of ICD-10 codes. The ICD-10 Coding System is copyrighted by the World Health Organization (WHO), which owns and publishes the classification. The version used on our ships is the same one published on WHO’s site. We recognize that there are other ICD-10 libraries, including the codes used in the USA. Codes in the USA are taken from an adapted version of ICD-10 codes that the WHO authorized; they are unique to healthcare systems in the USA, and the library is called the “ICD-10-CM” Codes (International Classification of Diseases, Tenth Revision, Clinical Modification”).
CPT or Current Procedural Terminology Codes
Your insurer may request CPT or procedure codes. These codes are designated by the US Department of Health and Human Services as a national coding set to standardize professional services and procedures and are widely used to process claims in the United States. These codes do not apply to treatment provided outside the US, including treatment provided on board our ships.
National Provider Identifier or NPI
National Provider Identifier (NPI) is an identification number issued to health care providers practicing in the United States. Since our ships are not US-flagged, our shipboard physicians are not required to have NPI numbers.
All ships have a well-equipped medical center that is staffed by licensed doctors and nurses. For routine care, the Medical Center is open twice a day by appointment and for walk-ins. For urgent or emergency care, the medical staff is available 24/7.
We recommend you bring a copy of your medical record with you or have it immediately available in your electronic medical record, including any recent specialty reports and test results.
Guests may also purchase several over-the-counter medications from our onboard shops or the medical center. Our on-board medical centers meet or exceed the Health Care guidelines for cruise ship medical centers outlined by the American College of Emergency Physicians (ACEP). Health Care Guidelines for Cruise Ship Medical Facilities | ACEP
Yes. You will be charged for professional services including additional fees for pharmacy, laboratory, imaging and supplies.
The medical center will issue you a fully itemized receipt for any services rendered and a summary of your medical record that may be submitted for reimbursement to your health or travel insurance for eligible and covered conditions. We are unable to directly bill your insurance plan.
Guests can also purchase several over the counter (OTC) medications and supplies from the medical center or shops onboard.
Medical staff are certified in Advanced Cardiac Life Support (ACLS) and resuscitation, which includes training for emergencies such as heart attack or stroke. Guests presenting with symptoms of a stroke may require shoreside specialized imaging and specialist review to assess their specific situation and determine the most appropriate treatment option. Serious medical emergencies may require us to transfer care needs to a shoreside facility.
No. The medical centers on board provide care for acute illness and injuries that may occur while on vacation and are not intended to provide long-term care for guests with chronic illnesses or as a substitute for regular health care. Guests must be completely independent of assistance from ship staff for activities of daily living, such as personal hygiene needs and assistance with wheelchairs, etc.
Yes. Medical staff can remove simple stitches/sutures onboard. We recommend that you provide a letter from your healthcare provider detailing any specific requirements.
Yes. Medical staff can provide routine wound care onboard. Our ships stock a variety of dressings and wound care supplies. If specific, specialized dressings are required, we strongly recommend you bring these supplies with you. We also recommend you provide a letter from your healthcare provider detailing any specific wound care requirements.
We carry antiviral medication to treat chickenpox and a small quantity of chickenpox vaccine. Your child may need to be isolated while on board.
Our onboard medical centers have laboratory capabilities as recommended by the American College of Emergency Physicians (ACEP) Cruise Ship Healthcare guidelines. Basic blood work and many routine labs, such as urinalysis, are available onboard. Consultation and procedure charges will apply. If you require a specific laboratory test while on board, please inquire at GuestAccessibility@HollandAmerica.com.
Our ships do not carry blood or blood products and do not routinely perform blood transfusions. However, in emergent situations, a blood transfusion may be possible if a donor can be identified on board.
We strongly recommend you bring sufficient medication to cover your entire travel period, and extra in case of any emergencies or travel delays (we recommend 10 days extra). Travel with your medication in your hand luggage. Keep your prescription medication in its original packaging and bring a copy of your prescription with you or have it immediately available through your electronic medical record.
If you need replacement medication, consult the ship’s doctor to review your needs and obtain a replacement or a suitable equivalent, if available. While the onboard medical centers carry a wide range of medications, the formulary is limited. Depending on the itinerary, it may be possible to source specific medications from local pharmacies; however, this cannot be guaranteed. Consultation fees apply, and costs associated with procuring and dispensing medication will be charged to your onboard account.
If passengers become ill or injured during the voyage and the diagnostic and/or care needs exceed the capabilities of the infirmary, passengers will be transferred to medical facilities ashore. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Guests are encouraged to obtain travel medical insurance prior to travel in order to be reimbursed for services rendered.
Yes, the medical staff is trained in managing mild to severe allergic reactions including the treatment of anaphylaxis. Occasionally, it may be necessary to escalate care to a shoreside facility. Consultation and procedural charges apply. Bring any prescribed treatment with you. If you have a history of anaphylaxis, always have your EpiPen available. If your allergies are food related, we recommend guests contact the Dining Room Manager upon boarding to advise of your allergies.
For more than 140 years, the safety and security of our guests has been our highest priority. Every decision we make starts with that basic rule. Safety begins with the design and equipping of our ships.
We hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections. We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. For more information about our safety and security procedures when you board the ship, see the “From the Captain” booklet in your stateroom.
View our safety and security videos.
In accordance with U.S. legal requirements, we are providing the following link to the U.S. Department of Transportation Cruise Line Incident Reports: https://www.transportation.gov/mission/safety/cruise-line-incident-reports
Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. The videos can be seen on the stateroom TV guest channel for 24 hours after departure. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. It also shows you how to correctly put on your lifejacket. Please practice wearing your life jacket. Special life jackets are available for children and infants. If these have not yet been provided, please ask your Stateroom Steward.
At some point in your travel you may experience an emergency. With this in mind, the following emergency phone numbers are available for your use. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones.
During our regular business hours, please call: 1-800-426-0327. Representatives are available from 5:00 am to 7:00 pm Monday–Friday and from 7:00 am to 3:30 pm Saturday–Sunday (Pacific Time).
Outside of these hours and during holidays, please call: 1-800-628-4771 or 1-206-626-7382*.
*This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature.
Cruise ship safety is governed by numerous international, federal, state, provincial and local laws and regulations. At the international level, regulation of our industry begins with the International Maritime Organization (IMO), a United Nations agency focused on the safety and security of shipping that is comprised of almost all of the countries in the world that have ships operating under their flags. The IMO, through its many assemblies, committees, boards and administrative offices, sets international standards that all passenger and cargo ships must comply with.
One of the most important set of rules that is established and enforced by the IMO is the International Convention for the Safety of Life at Sea, referred to as SOLAS. SOLAS, which is regularly updated, establishes standards for constructing, equipping, manning and operating all passenger and cargo ships.
In addition to IMO requirements, every ship operates under the maritime laws of a specific country, referred to as the ship’s flag state. The ships of Holland America Line all fly the flag of the country of Netherlands and meet the standards established by that country for its vessels. To ensure that both the IMO and flag state rules are complied with, every ship is also required to be registered with one of the internationally-recognized Classification Societies; in the case of Holland America Line, it is Lloyds Register. The Classification Society carries out a full ship inspection once a year plus does additional surveys of important safety and other ship equipment on a set schedule that ensures this equipment is regularly examined and tested.
There are further inspections conducted by many of the countries that our ships visit. For example, any ship calling in a U.S. port is subject to a semi-annual Control Verification Inspection by the United States. Coast Guard during which almost an entire day is spent by Coast Guard personnel examining our lifesaving, nautical and other operating systems including observing mandatory emergency lifeboat drills. Additional safety, security and health inspections are carried out by other U.S. agencies including Customs and Border Protection, the U.S. Centers for Disease Control and Prevention and the Department of Agriculture.
Similar inspection programs exist around the world with particularly rigorous inspections performed throughout Europe and South America as well as in Canada, Australia, New Zealand and many other countries. These inspections ensure compliance with both IMO requirements as well, in the case of the United States, with a detailed set of special requirements under U.S. law that apply to ships calling in U.S. ports.
All of our ships comply with and in many cases exceed the applicable SOLAS safety standards. Each Holland America Line ship has a double hull and is constructed with a collision bulkhead located near the bow of the ship to withstand significant impact. Our ships are subdivided into multiple watertight compartments separated by watertight doors that can all be closed from the ship’s bridge as well as at the door itself. The ships can sustain flooding in up to two adjacent compartments and still remain afloat. To maximize fire safety, our ships have sprinkler systems throughout passenger and crew areas together with enhanced fire suppression systems in machinery spaces. In addition, every ship is divided into fire zones that are separated by fire screen doors that can be operated from the ship’s bridge and fire-rated bulkheads in order to minimize the risk of fire spreading beyond one fire zone.
Each ship has several fire teams that drill together so they are prepared to respond to a fire. In these drills, our teams are trained to be assembled, suited up and in place to enter a fire area within minutes of an alarm being sounded. During these drills, the firefighting teams practice implementing plans that have been developed to provide guidance for fighting fires in the different parts of a ship. We also conduct live fire drills at training facilities around the world and have expert trainers on our full-time payroll who regularly visit all of our ships several times during the year.
Every ship has a stand-by emergency diesel generator located on one of the top decks that is automatically connected whenever there is a main engine room failure. The emergency diesel generator is tested regularly and ensures that critical safety systems and lighting can be maintained in the event of a power loss. Every ship is equipped with damage control equipment that enables the ship to effectively respond to a hull breach should that occur.
Holland America Line ships contain the latest safety technology and safety systems including but not limited to:
Governmental inspections are always supplemented by internal audits and inspections conducted by internal personnel. Our goal is to identify any potential issues ourselves and address these immediately rather than leave it to regulators.
To ensure that happens, we have appointed a Designated Person who operates under the standards established by the International Management Code for the Safe Operation of Ships and for Pollution Prevention, commonly referred to as the ISM Code. The Designated Person, together with his/her staff, conducts multi-day, annual inspections of every ship. Furthermore, the Designated Person is given 24/7 direct access to our Chief Executive Officer to ensure that the necessary attention and resources can be brought to bear on any serious problem that might be identified.
In addition to our Designated Person inspections, we maintain an Audit Services Department that conducts its own audits and reviews of our ships. These audits include both total ship and focused audits. The results of those audits are reported both to our Chief Executive Officer as well as to a Committee of our parent company’s Board of Directors that was specifically created to ensure that audit findings are timely and effectively addressed by management.
It is also part of our operating practices that our senior management visits and sails on our ships as much as possible. Our senior management team operates under a "trust but verify" philosophy which means going on the ships and ensuring that our practices meet the requisite standards.
We also maintain a rigorous investigation program in our Seattle office that enables us to review safety incidents that need review, determine the root cause and implement corrective measures.
Finally but maybe most importantly, our onboard management teams, starting with the Captain, conduct regular inspections and self-audits throughout the entire ship. We have monthly safety and environmental self-audits that are performed on all of our ships. Furthermore, every senior officer inspects their area of responsibility on a regular basis. Our people understand to never assume that everything is being done as it should be. They are required to check and re-check.
If cruise guests experiences an emergency back home, you can can contact a Holland America cruise ship directly from shore to get a hold of a guest on a ship for an emergency reason. We recommend that you use this for the most critical emergencies only.
You can connect to a Holland America Line vessel at sea by using Ship Dial Service. A credit card is required for all inbound phone calls to a ship. The rate is $7.95 (USD) per minute and billing begins at the time specified.
Please have the ship’s name, name of the guest(s), and stateroom number before you call.
Instructions:
Lifeboats on Holland America cruises are located on the below ship decks.
| CRUISE SHIP | LIFEBOATS LOCATION |
|---|---|
| Eurodam | Upper Promenade Deck |
| Konigsdam | Beethoven Deck |
| Nieuw Amsterdam | Upper Promenade Deck |
| Nieuw Statendam | Beethoven Deck |
| Noordam | Upper Promenade Deck |
| Oosterdam | Upper Promenade Deck |
| Rotterdam | Beethoven Deck |
| Volendam | Promenade Deck |
| Westerdam | Upper Promenade Deck |
| Zaandam | Promenade Deck |
| Zuiderdam | Upper Promenade Deck |
To confirm a cruise booking please log in to your My Account for more information.
To change a booking, add another stateroom, or upgrade an existing stateroom, please call us at 1–877–932–4259 or 206-626-7020.
Hours for support:
Monday–Friday: 5:00 am to 7:00 pm (Pacific Time)
Saturday–Sunday: 6:00 am to 5:00 pm (Pacific Time)
Holland America Line's EZpay option makes it a breeze to budget for a dream cruise vacation and pay it off over time. Once you’ve made a deposit, set up EZpay and the rest of your cruise balance will be spread over equal, automatic monthly payments with no interest charges or additional fees.
EZPay options are available in specific markets. To set up EZPay, please contact your travel advisor or Holland America Line at
United States/Canada: 1-877-SAIL-HAL (1-877-724-5425)
Australia: 1300987322
United Kingdom: 0344 338 8605
What are the benefits of EZpay?
EZpay gives you the flexibility to pay for your cruise at your own pace. Budget your payments over time, with the convenience of a
single set-up and the ability to opt out at any time without penalty. You can also add extra funds to any payment and the
remaining balance will be recalculated into equal amounts.
What cruises are eligible for EZpay?
Nearly all of Holland America Line’s worldwide itineraries are eligible for EZpay, as long as they are not within the final payment
deadline.
When can I sign up for EZpay?
Once your deposit has been made, you can sign up for EZpay any time a month or more in advance of your final payment date.
When will my credit card be charged each month?
You have the option to choose what day of the month you would like your credit card to be charged. Your credit card will automatically
be charged each month on that day, and you will receive an email confirmation.
The credit card on file and payment day of the month can be updated at any time.
Are there any additional fees for using EZpay?
No, there are no additional fees associated with EZpay. You’ll pay the same amount for your cruise, spread over time!
In addition to your cruise fare, you will also be charged an amount for Taxes. That term, as used by Holland America Line, refers to certain taxes, fees and charges imposed by governmental or quasi-governmental authorities, including port authorities, relating to any aspect of your cruise or tour. If governmental action results in any element of Taxes exceeding the estimates used by Holland America Line for purposes of computing the quoted amount, we reserve the right to pass through the extra amount. Similarly, Holland America Line reserves the right to impose or pass through security surcharges or similar incidental surcharges. No right of cancellation exists under either of these circumstances.
What about pricing errors?
Holland America Line reserves the right not to honor any published prices that it determines were erroneous due to printing, electronic or clerical error. Holland America Line shall have the right to refuse or cancel any bookings made at an incorrect price whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Holland America Line shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience.
For all sailings departing prior to February 14, 2024 as well as the 2024 Grand World Voyage and the 2024 Grand Australia & New Zealand Voyage, the daily Crew Appreciation is $16.00 USD* per guest per day for non-suite stateroom guests and USD $17.50* per guest per day for suite guests.
For sailings departing on or after February 14, 2024, the daily Crew Appreciation is $17.00 USD* per guest per day for non-suite stateroom guests and $19.00 USD* per guest per day for suite guests.
The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Local sales taxes are applied where required.
If you have an existing booking, you can prepay your gratuity by logging in to your My Account.
*The charges are subject to change without notice.
There will be an initial authorization hold of $30 per person per day. All authorizations will be held for up to 30 days depending on the issuing banks.
Please note that there may be multiple authorizations throughout your cruise, depending upon how much is spent, and some banks may keep the hold(s) in place for up to 30 days.
Our preferred method of payment is credit card. The credit card option will allow you to complete online check-in and obtain a boarding pass. Please have the credit or debit card(s) you registered with you and available for the duration of the cruise in case our shipboard staff needs additional information.
If you prefer, you may bring cash in this amount and pay at the Guest Services desk the day of boarding. A boarding pass will need to be obtained at the terminal for the cash option.
Important note regarding pre-paid Travel Money Cards & gift/reward cards: Please do not register these cards online as the authorization hold process will restrict the balance available to settle any amount of final account balance.
Please check that the name on card, credit card number, expiration date, billing address and CVV are correctly filled out on the payment page. If your credit card payment still does not go through call us at 1-855-932-1711 and our representatives will assist.
You may not sell, assign or transfer your booking or Cruise Contract.
For United States and Canada only.
In appreciation of your loyal and selfless service, active, retired, and veteran military personnel may receive an Onboard Credit of $100 per stateroom when booking a new cruise. To receive this offer, please verify your Military status by filling out our secure form.
Guests who select a stateroom when they book a cruise will have their room assignment for as long as their booking is open. Your stateroom number is visible on the itinerary page of your My Account.
By purchasing a guarantee stateroom guests are agreeing to allow Holland America to select their stateroom location. A guarantee stateroom may be assigned to any deck, and any type of stateroom configuration. Guests may be assigned their room at any time prior to travel and up until embarkation day. Staff will be available at the pier to advise you of your stateroom number if need be.
If you are trying to book a cruise while you are logged in to your My Account but the website won't allow you to enter or update an address or zip code from the guest info page, please go to your My Account > My Profile tab and click 'EDIT' in the Profile Information section to update your address and zip code.
Holland America gift cards can be used for making cruise payments and for pre-cruise purchases of shore excursions, spa services, and other onboard items. You can use a Holland America gift card in most places that accept credit cards, though not all.
Please note: Holland America does not accept gift cards from other Carnival Corp. brands, including Carnival Cruise Line, Princess Cruises, etc.
Yes. You may courtesy hold a booking without payment for at least 24 hours depending on how far in advance you make the booking.
Yes, our reservations team would be happy to assist you. We can help you review available options to rebook your reservation at 1-877-932-4259 or 206-626-7020.
Holland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible.
Holland America Line is dedicated to offering the finest cruising experience to our guests, including those with disabilities. Our ships provide a quality of service and a variety of accessible features to make your voyage a relaxing and enjoyable experience.
Holland America Line does not discriminate against persons on the basis of disability. We seek, to the extent feasible, to accommodate guests with disabilities. However, some needs require adequate time to prepare for a guest's arrival. It is recommended that guests make every effort to contact our Guest Accessibility Department and to submit a Special Requirements Information (SRI) Form well in advance of the departure of their cruise and/or Land+Sea Journey. We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure.
For more specific information regarding the following categories, please visit the “Accessible Cruising” section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps.
Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guest’s stateroom and not in hallways or elevator lobbies. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no way of getting by a scooter left in a hallway. For this reason, Holland America Line has size and weight guidelines for scooters. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. If you plan on bringing a scooter on the ship, please contact:
Guest Accessibility Department
Phone: 1-800-547-8493 (locally at 1-206-626-7044)
TTY: 1-800-254-8669
Email: GuestAccessibility@HollandAmerica.com
Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps, particularly during low or high tide. Also, please note that scooters and wheelchairs weighing more than 100 pounds without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc.), taking into account all appropriate matters including, but not limited to, weather conditions, ship’s location, weight of the guest or his or her mobility device, etc. While every effort is made to assist guests, we are unable to provide crew members who can spend all or most of their time working with a single guest in order to address ongoing special needs. Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. Certain third-party transfer and tour facilities may not be fully accessible to guests with disabilities. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are able to provide facilities that are accessible to persons with disabilities. For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at 1-206-626-7320) or visiting the Shore Excursions Office on board. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. For information on alternative transportation arrangements and associated costs, please contact our Guest Accessibility Department.
It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. The medical staff on board is not available for daily care unless an individual is hospitalized in the ship’s Medical Center.
Wheelchairs: Holland America Line has a limited supply of wheelchairs on board. In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. For additional details on the prearranged rental program, please refer to the contact information below for Special Needs at Sea or ScootAround.
Embarkation/Disembarkation — Wheelchair Assistance: Guests requiring assistance with embarkation and disembarkation procedures on board do not need to request this assistance in advance; however, due to high demand in some ports, there can be a wait for assistance. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship.
Oxygen:
Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Please
contact us or your travel advisor for more information. The following companies have been approved for all oxygen and/or oxygen
equipment being delivered to a Holland America Line ship:
Special Needs at Sea
Phone: 1-800-513-4515 (locally at 1-954-585-0575)
Email: info@specialneedsatsea.com Website:
specialneedsatsea.com
ScootAround
Phone: 1-877-478-7827 (locally at 1-780-986-6404))
Email: reservations@scootaround.com Website:
www.scootaround.com
Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. You are welcome, however, to bring your own oxygen and/or oxygen equipment from your home. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise. If you require additional information on the ship’s facilities or ability to accommodate your needs, please feel free to contact the Guest Accessibility Department.
Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. It is the traveler’s responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling.
For information regarding the Transportation Security Administration’s Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website.
Yes, our vessels have specially designed staterooms for guests who require mobility assistive features. If you have not booked one of these accessible staterooms but instead will be using a standard stateroom, you need to know about some limitations that adversely impact maneuverability, especially ingress and egress into bathrooms. For example, bathroom dimensions, doorsills, and the height of bathtubs in standard staterooms are often difficult to negotiate for guests who have mobility limitations. Additionally, standard stateroom doors and hallways may be too narrow for a wheelchair or scooter to maneuver into and out of the stateroom. Note: For safety reasons, these mobility devices must be stored and charged in the guests' staterooms. There are three types of accessible staterooms on our vessels.
Fully Accessible rooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the cabin, and accessible bathrooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the stateroom, and accessible bathrooms.
Fully Accessible – Single Side Approach rooms are also designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide accessible bathrooms along with an accessible route and clear floor space on only one side of the bed in a stateroom configured to provide one bed and between the beds in a stateroom configured to provide two beds.
Ambulatory Accessible rooms are designed for use by guests with mobility disabilities who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide some accessible features.
Fully Accessible and Fully Accessible Single Side Approach bathrooms in guest staterooms will provide one of three types of bathing facilities: roll-in shower, transfer shower, or accessible bathtub.
Roll-in Showers provide the turning space necessary for a wheelchair to maneuver within the showering area.
Transfer Showers provide the maneuvering clearance alongside a shower stall to allow for transferring to the shower bench from a wheelchair.
Accessible Bathtubs provide the maneuvering clearance alongside a bathtub to allow for transferring to a seat in the bathtub from a wheelchair.
Details regarding accessible rooms on each ship are listed below and can be found on each ship’s Deck Plan.
Eurodam
Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head.
Staterooms I-8033, VB6002, VB6001, J1074, K1012, K1011 are fully accessible.
Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head.
Suites SA7057 and SY5002 have wheelchair access on the right side when facing the bed.
Suites SA7058 and SY5001 have wheelchair access on the left side when facing the bed.
Ambulatory Accessible
These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head.
Staterooms VA8119, VA8116, VA8026, VA8025, V6052, V6049, V5140, V5135, V5054, V5051, VA4134, VA4131, H4092, H4089, VA4052, VA4051, D1100, D1099, C1082, C1081 are ambulatory accessible.
Koningsdam
Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head.
Suites SA7094, A6150, A6148 and staterooms VA8147, VA8145, VA8134, VA8132, I-7108, I-7101, I-6131, I-6116, V5171, V5152, I-5129, I-5112, V5057, V5055, V5054, V5052, V4167, V4146, V4107, V4096, C1134, C1125, C1123, C1121 are fully accessible.
Ambulatory Accessible
These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. There is step up into bathroom, threshold into the shower, and standard interior and exterior door sizes.
Suites B8101, SA7092 and staterooms K11049, VB11038, CQ10033, VE8142, VD7049, K6185, VC6158, V5051, V5048, FB1172, E1165 are ambulatory accessible.
Nieuw Amsterdam
Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and an accessible shower with grab bars, shower seat, accessible shower controls, and hand held shower head.
Suites SA7058 & SA7057 and staterooms J1074, J1069, K1012, K1011 have a roll-in shower.
Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head.
Suites SY5001 and stateroom VB6001 have wheelchair access on the right side when facing the bed. The queen bed can be converted upon request to two twin beds if full compliance is not needed.
Suites SY5002 and stateroom VB6002 have wheelchair access on the left side when facing the bed. The queen bed can be converted upon request to two twin beds if full compliance is not needed.
Stateroom I8033 has wheelchair access to twin beds on the left and right side. The beds can be converted upon request to a queen-size bed if full compliance is not needed.
Ambulatory Accessible
Unless noted otherwise, these rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head.
Staterooms VA8119, VA8116, VA8026, VA8025, V6052, V6049, V5140, V5135, V5054, V5051, VA4134, VA4131, H4092, H4089, VA4052, VA4051, D1100, D1099, C1082, C1081 are ambulatory accessible.
Stateroom J1063 is ambulatory accessible with narrow doors, a step up into the bathroom and a low threshold into the shower.
Nieuw Statendam
Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and an accessible shower with grab bars, shower seat, accessible shower controls, and hand held shower head.
Suites SA7094, A6150, A6148 and staterooms VA8147, VA8145, V5055, V5054, V5052, VH4107, VH4096 are fully accessible with a roll-in shower.
Staterooms VA8134, VA8132, I7108, I6116, I5112, V5057, C1134, C1123, C1121 are fully accessible with a transfer shower.
Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and an accessible shower with grab bars, shower seat, accessible shower controls, and hand held shower head.
Staterooms I7099, I6131, I5133 have wheelchair access on the left side of a queen bed when facing the bed and a transfer shower. The bed can be converted upon request to 2 twins if full compliance is not needed.
Staterooms V5175, V5152, VH4146, VH4167 have wheelchair access between two twin beds and a transfer shower. The beds can be converted upon request to a queen-size bed if full compliance is not needed.
Stateroom C1125 roll-in have wheelchair access between two twin beds and a roll-in shower. The beds can be converted upon request to a queen-size bed if full compliance is not needed.
Ambulatory Accessible
These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. There is step up into bathroom, threshold into the shower, and standard interior and exterior door sizes.
Suites SA7085, B8101 and staterooms K11049, VB11038, VQ10033, VE8142, VD7049, K6185, VC6158, V5048, V5051, FB1172, E1175 are ambulatory accessible.
Noordam
Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. These rooms have 2 twin beds convertible to a queen-size bed.
Roll-in Shower & Separate Tub: Suites SC6164 & SC6175
Roll-in Shower: Suite SS6108 and Staterooms VB6004, VB6003, D1100, C1081 & J1074.
Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head.
Bathtub with separate accessible transfer shower: Suites SY8068, SY5002 & SY5001. Suites SY8068 & SY5002 are set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. Bed can be converted upon request to 2 twins if full compliance is not needed. Suite SY5001 is set up with queen bed only to meet compliance spacing with wheelchair access on the left side when facing the bed. Bed can be converted upon request to 2 twins if full compliance is not needed.
Roll-in Shower: Staterooms I-8037, C1082, K1012 & K1011 can have the bed positioned to have access on the left or right side depending on the guest’s need.
Ambulatory Accessible
These rooms provide showers with grab bars, shower seat, accessible shower controls, and hand held shower head.
Staterooms VA8032, VA8031, VA6049, VA5140, VA5137, VA5054, VA5051, VA4132, VA4131, H4090, H4089, VA4052, VA4051 are ambulatory accessible with wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head.
Staterooms J1063 & J1067 are ambulatory accessible with a step up into bathroom, threshold into the shower, and standard interior and exterior door sizes.
Oosterdam
Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below.
Roll-in Shower and bathtub: Suites SC6175, SC6164, SS6108, SY5002 and SY5001.
Roll-in Shower: Staterooms VB6004, VB6003, J1074, K1012, K1011
Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head.
Bathtub with separate roll-in shower: SY 8068 has wheelchair access on the left side when facing the bed.
Roll-in Shower:C1082, C1081, D1100, I-8037
C1082, C1081, D1100, I-8037 are set up with 2 twin beds only to meet compliance spacing with wheelchair access between the beds. The beds can be converted upon request to a queen-size bed if full compliance is not needed
Ambulatory Accessible
Staterooms VA8032, VA8031, VA6049, VA5140, VA5137, VA5054, VA5051, VA4132, VA4131, H4090, H4089, VA4052 provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head.
Staterooms J1067 and J1063 have a step up into bathroom, threshold into the shower, and standard interior and exterior door sizes.
Rotterdam
Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and an accessible shower with grab bars, shower seat, accessible shower controls, and hand held shower head.
Transfer Shower: Suite A6150 and staterooms VA8149, VA8147, VA8134, I-7099, I-6131, V5175, V5152, I-5133, V5055, V5054, VH4165, VH4144, VH4105, C1134, C1123, C1121
Roll-in Shower: Suites SA7094 & A6148, and staterooms VA8132, I-7108, I-6116, I-5112, V5057, V5052, VH4094, C1125
Ambulatory Accessible
These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. There is step up into bathroom, threshold into the shower, and standard interior and exterior door sizes.
Suites SA7085, B8103 and staterooms K11049, VB11040, VQ10033, VE8142, VD7049, K6185, VC6158, V5048, V5051, FB1172, E1175 are ambulatory accessible.
Volendam
Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a shower with grab bars, shower seat, accessible shower controls, and hand held shower head.
Suite SA7034 is fully accessible with a transfer shower and separate bathtub.
Suites B7088, B7087, B6228, B6225 and staterooms DA6104, E2702 & E2715 are fully accessible with roll-in showers.
Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head.
Stateroom EE3429 can have the bed positioned to have access on the left or right side depending on the guest’s need.
Ambulatory Accessible
These rooms provide showers with grab bars, shower seat, accessible shower controls, and hand held shower head.
Staterooms EE3396, EE3391, HH3431, HH3430, L2700, J2555, J2554, G2500, G1807, G1806, G1805 & G1804 are ambulatory accessible with wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head.
Staterooms F1930 & F1919 are ambulatory accessible with a step up into bathroom, threshold into the shower, and standard interior and exterior door sizes.
Westerdam
Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below.
Roll-in Shower and bathtub: Suites SC6175 & SC6164. These suites have a king-size bed convertible to 2 twin beds.
Bathtub with separate accessible transfer shower: Suite SS6108, SY5002 & SY5001.
SY5002 & SY 5001 are set up with queen bed only to meet compliance spacing. The bed can be converted upon request to 2 twins if full compliance is not needed.
Roll-in Shower: Staterooms J1074, K1011 & K1012
Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head.
Bathtub with separate accessible transfer shower: Suite SY8068
This suite is set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. Bed can be converted upon request to 2 twins if full compliance is not needed.
Roll-in Shower: Staterooms VB6003, VB6004, C1082, C1081, D1100, I-8037
VB6003 is set up with queen bed only to meet compliance spacing with wheelchair access on the left side when facing the bed. The bed can be converted upon request to 2 twins if full compliance is not needed.
VB6004 is set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. The bed can be converted upon request to 2 twins if full compliance is not needed.
C1082, C1081, D1100, I-8037 are set up with 2 twin beds only to meet compliance spacing with wheelchair access between the beds. The beds can be converted upon request to a queen-size bed if full compliance is not needed.
Ambulatory Accessible
These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head.
Staterooms VA8032, VA8031, VA6049, VA5140, VA5137, VA5054, VA5051, VA4132, VA4131, H4090, H4089, VA4052, VA4051 are ambulatory accessible.
Zaandam
Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head.
Suites B7088, B7087, B6228, B6225 and stateroom EE3429 are fully accessible.
Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head.
Staterooms C6104 and H1805 have wheelchair access on the right side when facing the bed.
Suite SA7034 and stateroom H1804 have wheelchair access on the left side when facing the bed.
Ambulatory Accessible
These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head.
Staterooms EE3396, EE3391, HH3431, HH3430, E2702, L2700, J2555, J2554, G2500, FF1964, FF1955, G1807, G1806 are ambulatory accessible.
Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below.
Roll-in Shower and bathtub: Suites SC6175 & SC6164
These suites have a king-size bed convertible to 2 twin beds.
Bathtub with separate accessible transfer shower: Suite SS6108, SY5002 & SY5001
SY5002 & SY 5001 are set up with queen bed only to meet compliance spacing. The bed can be converted upon request to 2 twins if full compliance is not needed.
Roll-in Shower: Staterooms J1074, K1011 & K1012
Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head.
Bathtub with separate accessible transfer shower: Suite SY8068
This suite is set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. Bed can be converted upon request to 2 twins if full compliance is not needed.
Roll-in Shower: Staterooms VB6003, VB6004, C1082, C1081, D1100, I-8037
VB6003 is set up with queen bed only to meet compliance spacing with wheelchair access on the left side when facing the bed. The bed can be converted upon request to 2 twins if full compliance is not needed.
VB6004 is set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. The bed can be converted upon request to 2 twins if full compliance is not needed.
C1082, C1081, D1100, I-8037 are set up with 2 twin beds only to meet compliance spacing with wheelchair access between the beds. The beds can be converted upon request to a queen-size bed if full compliance is not needed.
Ambulatory Accessible
These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head.
Staterooms VA8032, VA8031, VA6049, VA5140, VA5137, VA5054, VA5051, VA4132, VA4131, H4090, H4089, VA4052, VA4051 are ambulatory accessible.
For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Certain ship transfer operations (i.e. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while tendering or while docked due to steep gangways and steps, particularly during low or high tide. Also, please note staff are not allowed to transfer scooters and wheelchairs which are more than 100 lbs. without the battery from the ship to tender and/or from tender to shore. Tender ports are noted in the itinerary detail of each voyage in the Plan A Cruise section of our website as well as the itinerary detail on your Booking Confirmation.
As to tenders, with the exception of the Volendam and Zaandam, Holland America Line vessels have elevators to the tender level that allow guests to roll directly on and off the ship’s tender platform. However, please be advised that adverse weather conditions such as wind, swells, or extreme tide levels may prohibit the ability to transfer from the platform to the tender. Additionally, some port facilities may not be accessible due to stairs or steep ramps. If you have questions regarding tendering procedures while on board, please speak with the Guest Services Manager.
Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations, or to carry their mobility assistance device (wheelchair, scooter, walker, etc.), taking into account all appropriate matters including, but not limited to, weather conditions, ship's location, weight of the guest or their mobility device, etc.
Holland America Line only permits service animals on board, defined as those animals that are individually trained to provide assistance to an individual with a disability. We do not permit our guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact our Guest Accessibility Department.
Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off of the ship. Please be sure you understand the requirements for a service animal to disembark in each port of call. The best places to obtain specific information on required documentation and immunizations for your service animal are the U.S. Department of Agriculture's website, local customs offices in the specific ports, and from your service animal's veterinarian. All documentation and immunization requirements are established by government authorities and not by Holland America Line. Should you need assistance in locating this information, please contact our Guest Accessibility Department.
To board the ship, your service animal must have current vaccinations. Records confirming the vaccination status should be provided to our Guest Accessibility Department prior to your departure. We also recommend that you carry the immunization records with you in case they are required at any port of call. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal. Please note that in your absence, you will need to provide for the care and supervision of your service animal. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your stateroom at any time.
Important Information for Service Animals on Australian Cruises
The Australian quarantine authorities have changed their approach regarding service dogs on-board cruise ships. Unfortunately, their new approach makes it practically impossible for us to accept service animals on domestic or roundtrip cruises from Australia. The Department of Agriculture now considers these cruises to be akin to an international voyage and therefore under 'biosecurity control'. As a company, we are incredibly disappointed with the Department’s new approach, and we have written to the Federal Minister to ask for a return to their previous way of doing things. At this time guests will not be able to travel with service animals on voyages that end in Australia or call upon a port in Australia after visiting a foreign country. Guests sailing on voyages that begin in Australia will be able to sail with their service animal provided the voyage does not return to Australia after visiting a foreign port. Should you have further questions please contact our Guest Accessibility Department via email at GuestAccessibility@HollandAmerica.com.
To help maximize the cruise experience for our guests who are deaf or hard of hearing, Holland America Line has made the following items available:
For guests with food intolerances or allergies that are not life-threatening, please contact our Ship Services Department at (800) 541-1576. For guests with life-threatening food allergies, we ask that guests provide detailed information to our Guest Accessibility Department by completing a Special Requirements Information (SRI) Form. Guests should indicate on this form which foods may potentially cause a severe reaction.
Guests with a variety of severe food allergies sail with Holland America Line regularly. Our galley staff on board is accustomed to and experienced in dealing with these types of needs. The galley itself has many different areas of food preparation, which can help reduce the possibility of cross-contamination. It is important to note, however, that meals are prepared in mass quantities on board, thus there is always the possibility of some cross-contamination. As such, Holland America Line cannot guarantee that a guest will not come in contact with those items. Although our Guest Accessibility Department will provide the ship with an advance notice of all food allergies detailed on an SRI submitted to them, it is recommended that guests also contact the Dining Room Manager upon boarding to review the details of these special dietary needs.
At Holland America Line we do not discriminate against individuals on the basis of disability. We seek to the extent feasible to accommodate the needs of all individuals with disabilities, including children. However, due to the sensitivity of caring for any child, with or without a disability, we must first determine what the child's specific needs are so we may properly evaluate and determine the best and safest way to meet the child's needs. We encourage families to contact our Guest Accessibility Department prior to their cruise, to evaluate and determine what the child's specific needs will be and how best to accommodate those needs. Kids Club is unable to accommodate children requiring one-on-one care into programming. Special needs participants who meet eligibility requirements and require one-on-one care must have a parent or guardian present.
For additional information on the ship's facilities or ability to accommodate guests’ needs that may not be covered in this section,
please feel free to contact the Guest Accessibility Department at:
Email: GuestAccessibility@HollandAmerica.com
For post sailing questions or concerns please contact our Guest Relations Department at:
Email: GuestRelations@hollandamerica.com
For information regarding the Transportation Security Administration's Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website.
The ADA Responsibility Officer for Holland America Line is Paul McClelland, Chief Ethics Officer & General Counsel.
For the safety of all our guests and crew and to enhance accessibility, Holland America Line strongly recommends that all personal electric mobility equipment meets the following criteria:
Width: 23' maximum in order to be accommodated in a standard stateroom, unless collapsible to a width of 23' or less
Weight: 100 lbs. maximum without battery
Batteries: Must be Gel or Dry Cell or AGM (Absorbed Glass Mat) only
We recognize that for some people, a larger scooter may be essential. If you believe you need a larger scooter, please contact our Guest Accessibility Department so that we can discuss your requirements.
For the safety of all guests and crew: Scooters and other mobility equipment need to be securely stored and charged in the guest's stateroom; not in hallways or elevator lobbies. Scooters left in hallways and elevator lobbies could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no way of getting by a scooter left in a hallway.
Holland America Line is no longer able to provide complimentary wheelchair assistance for any purpose other than embarkation, disembarkation, and emergency situations. Holland America Line wheelchairs are not available for shore excursions or for use on board. If you will require regular use of a wheelchair, we recommend that you bring your own wheelchair with you. You may also make advance rental arrangements prior to your sailing and have a wheelchair delivered directly to the ship for use on board and in ports of call.
Special Needs at Sea and Scootaround are vendors we recommend for delivery of mobility devices. Please contact these vendors directly for pricing and availability. Their contact information is listed below for your information.
Scooter Tips and Reminders (PDF)
Special Needs at Sea
Phone: (800) 513-4515 (or locally at (954) 585-0575)
Fax: (800) 513-4516
Email: info@specialneedsatsea.com
Website: www.specialneedsatsea.com
Scootaround
Phone: (888) 441-7575
Email: info@scootaround.com
Website: https://www.scootaround.com/contact-us
Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.
Airports and/or Train Stations
Wheelchair assistance that is requested for airports or train stations must be done directly through the airline or rail station. Holland America Line is not able to arrange for wheelchair assistance at airports or train stations.
Land Tours and/or Shore Excursions
Because facilities in ports around the world vary significantly, wheelchair accommodations may not be available for some land tours and/or shore excursions. Furthermore, many transportation vehicles around the world do not have wheelchair lifts. Thus, it may be necessary for Holland America Line to make alternate transportation arrangements such as a sedan vehicle. This requires that a guest who uses a wheelchair be able to transfer from his/her wheelchair to the front or back seat of a sedan. Additionally, when lift equipped vehicles are available, many do not have the facilities for the safe transport of mobility scooters in the passenger compartment. Therefore if you are using a mobility scooter you may be asked to disembark your scooter and enter the coach by the front steps and ride safely in a regular coach seat, transfer to a provided boarding chair and take the lift onto the coach and transfer to a regular coach seat, or ride the lift on your scooter and then transfer to a regular coach seat. In some cases, it may be possible for your scooter to be stowed in the luggage compartment for use in the ports of call. If your scooter must be stored in the luggage compartment of a motorcoach it may be necessary for someone traveling in your party to load the scooter into the luggage compartment; the policy as to whether or not the coach drivers are able or allowed to provide assistance is that of the Tour Operator and not Holland America Line. The ability to provide assistance may depend on certain factors such as the weight or dimensions of the scooter. If you are unable to transfer from your mobility scooter and alternative arrangements are required, please advise Holland America Line at the time of booking or as far in advance of your sailing as possible. Please be assured this is for your safety.
Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to airport transfers, shore excursions, and tour/hotel packages. Please note, lift equipped transportation within the United States may be arranged without additional costs. For information on alternative transportation arrangements and associated costs please contact our Guest Accessibility Department. Please advise Holland America Line as far in advance as possible of any special needs for transfers. This will help to ensure availability of the appropriate vehicle(s) and for Holland America Line to provide an estimate of additional associated costs.
Guests should be aware that certain third party shore excursion facilities may not be fully accessible to guests with disabilities. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities. For detailed information on accessibility of shore excursions, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (or locally at 206-626-7320) or visiting the Shore Excursions Office on board.
To help maximize the cruise experience for our guests who are blind or have low vision, Holland America Line has made the following items available:
Guests requiring continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Holland America Line ships are not equipped to provide guests with these services other than on an emergency basis in the Ship's Medical Center. For security and safety reasons, we have selected Scootaround and Special Needs at Sea as the only outside vendors that we will permit to deliver oxygen supplies to our ships:
Scootaround
Phone: (888) 441-7575
Email: info@scootaround.com
Website: https://www.scootaround.com/contact-us
Special Needs at Sea
Phone: (800) 513-4515 (or locally at (954) 585-0575)
Fax: (800) 513-4516
Email: info@specialneedsatsea.com
Website: www.specialneedsatsea.com
Note: Oxygen and/or oxygen equipment deliveries will not be accepted from any other companies.
Please be advised that all oxygen and oxygen equipment rental arrangements must be made by the guest and the third-party provider. Consequently, you assume the entire risk of utilizing these third-party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.
You are also welcome, however, to bring your own oxygen and/or oxygen equipment from your home. Please note that our staff and crew are not permitted to handle your oxygen and/or oxygen equipment during the embarkation and disembarkation process. Thus, you must be able to handle your supplies if you bring your own. Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise.
Please Note: In accordance with FAA regulations, airlines have restrictions concerning traveling with oxygen and oxygen containers. It is the traveler’s responsibility to be familiar with and comply with the regulations of the airline they are traveling on.
For individuals using a wheelchair or scooter, accessible route maps for each ship are available by selecting the links below:
Eurodam
Koningsdam
Nieuw Amsterdam
Nieuw Statendam
Noordam
Oosterdam
Volendam
Westerdam
Zaandam
Zuiderdam
For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Certain ship transfer operations (i.e. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while tendering or while docked due to steep gangways and steps, particularly during low or high tide. Also, please note that scooters and wheelchairs which are more than 100 lbs. without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore. Follow this link to view the Tender list by port.
As to tenders, with the exception of the Volendam, Holland America Line vessels have been retrofitted with a tender-lift system that enables guests to roll directly on and off tenders while remaining in their wheelchairs. However, please be advised that adverse weather conditions such as wind, swells, or extreme tide levels may prohibit the use of the ship's tender lift equipment. Additionally, some port facilities may not be able to accommodate the lift equipment. If you require the use of this equipment, please speak with the Guest Relations Manager upon embarkation for further details or to coordinate specific arrangements.
Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations, or to carry their mobility assistance device (wheelchair, scooter, walker, etc.), taking into account all appropriate matters including, but not limited to, weather conditions, ship's location, weight of the guest or their mobility device, etc.
Holland America Line welcomes all guests to explore our cruise vacation offerings. Our websites follow the official guidance of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG). To ensure our websites are as easy to use as possible we incorporate assistive technology including Accessible Rich Internet Applications (ARIA).
Due to web accessibility standards, users may experience slight variations according to the browser used. We recommend that visitors to Holland America Line websites who require screen reader software use specific combinations of screen reader and browser. For Microsoft Windows, NVDA and the Google Chrome browser are recommended. For OSx, MacOS and iOS systems, VoiceOver and the Safari browser (with Safari's support for keyboard shortcuts enabled) are recommended.
Our Standard Cancellation Protection Plan (CPP Standard Plan) will allow you, for any reason, to provide written cancellation up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line and receive a refund equal to 80% of the eligible amounts paid to Holland America Line.
CPP Standard is available to all guests, regardless of residency (excluding permanent residents of the United Kingdom).
In addition, Holland America Line (HAL) automatically assumes an additional $500 (USD) of liability for lost, damaged or delayed baggage of guests who purchase the CPP Standard Plan still subject, however, to the limitations in our baggage policies. For example, we do not cover losses while baggage is in the custody of airlines. Please review our Baggage Policy.
NOTE: The CPP Standard Plan is not insurance – this is an optional purchase offered by and administered by Holland America Line. It may be added to your reservation to provide you with trip cancellation protection for up to 24 hours prior to the start of your scheduled travel. It provides no rights other than those explained above. For example, it does not protect double-triple-quad occupancy rates should one or more members of your party cancel, nor does it cover expenses for unused services due to trip interruption.
The CPP Standard Plan is available for purchase prior to the date on which cancellation fees begin to accrue. Payment is due at time of purchase. The cost of CPP Standard is non-refundable once cancel fees begin to accrue. The per person, per cruise cost is listed with the cruise fares. To add our Cancellation Protection Standard Plan to your new or existing bookings, please visit Manage my Bookings or call us at 1-877-932-4259.
Our Platinum Cancellation Protection Plan (CPP Platinum) enables you to supplement the benefits provided under the CPP Standard Plan with higher cancellation reimbursement and extends the eligible cancellation period up until the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line. CPP Platinum also provides insurance coverage for trip delays and interruptions, medical expenses and much more. In addition, CPP Platinum includes 24-hour worldwide emergency assistance services.
CPP Platinum is comprised of the following:
Cancel for Any Reason Waiver - Provided by Holland America Line
You may cancel for any reason prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line and receive reimbursement equal to 90% of the eligible amounts paid to Holland America Line. Note: CPP Platinum does not protect double-triple-quad occupancy rates should one or more members of your party cancel prior to departure.
TRAVEL INSURANCE PROGRAM - Underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, OH
Trip Interruption: Enables you to cancel or interrupt your cruise vacation for illness, injury or death to you, an immediate family member or a traveling companion, as well as certain other non-medical reasons affecting you or your traveling companion, and receive up to 150% of your cruise vacation cost.
Trip Delay: If you miss the departure of your cruise due to carrier-caused delays or other specified reasons, you could be reimbursed up to $500 for additional accommodations, meals and “catch-up” transportation expenses.
Baggage Protection: If your baggage or personal property is lost or damaged, you could be reimbursed up to $1,000. If your bags are delayed or misdirected by a common carrier for more than 24 hours, you could be reimbursed up to $500 for the purchase of necessary personal effects.
Medical Expense Coverage: Should you become injured or sick during your vacation, you could be reimbursed up to $20,000 for medical expenses.
Emergency Evacuation/Repatriation: In the event that serious illness or injury requires air or ground transportation to a specialized facility or to return home, you could be provided up to $75,000 in covered medical services and supplies (coordinated by our 24-hour assistance provider) to help ensure your safe transport. Repatriation coverage provides for shipment of remains in the event of death during the cruise vacation.
This plan provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.
WORLDWIDE EMERGENCY ASSISTANCE - Services Provided by CareFree Travel AssistanceTM
Provides 24-hour assistance services including: pre-cruise health, safety and weather information; assistance with travel changes; lost luggage assistance; emergency cash transfer assistance; emergency medical and dental assistance; lost travel document assistance; and emergency medical payment assistance.
Note that the benefits and services provided in CPP Platinum are available only to guests who enroll in and pay the appropriate program cost to Holland America Line. Payment of the required cruise deposit does not automatically activate enrollment in CPP Platinum Protection. In order to activate enrollment, you must pay the appropriate program costs in addition to the required cruise deposit amount.
IMPORTANT: This is only a brief description of the program
To obtain your state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit http://www.affinitytravelcert.com/docs/nwehal01.
The CPP Platinum Plan is in effect for cancellations for any reason up to the start of your scheduled travel. Other benefits and services provided in CPP Platinum are effective once you depart on your trip.
The CPP Platinum Plan is optional and available for purchase prior to the date on which cancellation fees begin to accrue. Payment is due at time of purchase. The cost of the cancellation portion of CPP Platinum is non-refundable once cancel fees begin to accrue. The per person, per cruise cost is listed with the cruise fares. To add our Cancellation Protection Platinum Plan to your new or existing bookings, please visit Manage my Bookings or call us at 1‐877‐932‐4259.
NOTE: CPP Platinum is not available to residents of New York State, Quebec, British Columbia, Puerto Rico, or the United Kingdom.
For permanent residents of the U.K., it is a condition of the contract that every guest must have full and valid medical insurance. In the UK we have a relationship with Holiday Extras Ltd. who can offer comprehensive travel insurance covering our requirements. You can obtain a quote and full terms and conditions by calling 0800 316 3061 or by visiting https://www.holidayextras.co.uk/hollandamerica/insurance.html.
The cost of both Standard and Platinum plans is based on the total cruise fare paid (including Alaska Tour Supplement), and is the same price for all ages.
For example:
| Fare Paid (USD) From |
Fare Paid (USD) To |
Standard Plan | Platinum Plan |
|---|---|---|---|
| $0 | $800 | $79 | $99 |
| $801 | $1,000 | $99 | $119 |
| $1,001 | $1,250 | $119 | $149 |
| $1,251 | $1,500 | $139 | $179 |
| $1,501 | $1,750 | $159 | $209 |
| $1,751 | $2,000 | $179 | $239 |
| $2,001 | $2,500 | $209 | $279 |
| $2,501 | $3,000 | $249 | $329 |
| $3,001 | $3,500 | $289 | $379 |
| $3,501 | $4,000 | $329 | $439 |
Given the current global travel and health environment, all booked guests are strongly encouraged to purchase travel insurance prior to departure to protect against losses. For eligible guests, CPP Platinum insurance that provides a broad range of benefits, including for COVID-19-related expenses, subject to the plan terms.
Guests can purchase third-party travel insurance as well and should check with the provider for specific details on their coverage terms and policies. While highly recommended, travel insurance is not required to cruise.
CPP may help protect your cruise payment in the event of unexpected occurrences that may affect your travel plans. You may also want to consider purchasing this coverage to ensure you have medical protection while traveling. Some medical policies, like Medicare, may not provide coverage for medical expenses incurred outside of the United States.
One of Holland America Line’s Cancellation Protection Plans could help reimburse you for unforeseeable losses if:
The Standard Plan (Cancel for Any Reason Waiver) offers the opportunity to receive a refund from Holland America Line beyond the published refund policy for the otherwise non-refundable cancellation fees. This waiver allows you, for any reason, to cancel up to 24 hours prior to the start of your scheduled travel arrangements made by Holland America Line and receive a money back refund equal to 80% of the prepaid, non-refundable cancellation fees applicable to your cruise vacation. Please refer to the brochure for your cruise for the applicable cancellation fee policy. CPP Standard (Cancel for Any Reason Waiver) is available to all guests, regardless of residency (excluding permanent residents of the United Kingdom), and is a non-insurance feature provided by Holland America Line.
The Platinum Plan provides a 90% cancellation fee reimbursement and extends the cancellation waiver period up until the start of your scheduled travel arrangements made by Holland America Line. CPP Platinum's Cancel For Any Reason Waiver is a non-insurance feature provided by Holland America Line. The Platinum Plan also provides travel insurance coverage underwritten by Nationwide® for trip delays and interruptions, medical expenses and more. Worldwide 24-hour emergency assistance, non-insurance services provided by CareFree Travel AssistanceTM , are included as well. CPP Platinum is not available to residents of New York State, Quebec, British Columbia, Puerto Rico, or the United Kingdom.
Absolutely. Under Holland America Line's Cancel For Any Reason Waiver, no matter the reason, you can cancel by providing written cancellation notice up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line with CPP Standard (or right up to the start of your scheduled travel with CPP Platinum). What's more, you'll get a money back refund. Other programs may not refund cancellation fees if the reason for cancellation is not a "covered" claim. Written cancellation notice should be sent to: Reservations, Holland America Line Inc., 450 Third Avenue West, Seattle, WA 98119. Cancellations may also be sent via email to Hal_Reservations@hollandamerica.com or faxed to 1-800-628-4855; please retain your fax confirmation.
Yes. If you purchased Holland America Line's Flight Ease Plan and/or our pre-/post-packages, you'll get 80% of your air and package cancellation fees refunded when canceling up to 24 hours prior to the start of your scheduled travel (90% with CPP Platinum when canceling right up to the start of your scheduled travel). Any Future Air Credit generated by the airline will be owned solely by Holland America Line and cannot be redeemed.
If you have chosen CPP Platinum, you'll have access to a 24-hour emergency assistance hotline whose staff will refer you to local doctors who speak your language.
Yes, if you become sick or a pre-existing condition suddenly worsens or becomes acute during your vacation, the plan provides reimbursement for eligible medical expenses for any illness, including COVID-19.
There is no exclusion under the Platinum Plan for pre-existing conditions that cause a trip interruption or a medical expense-related claim.
Yes. You could be reimbursed up to $10,000 (USD) for covered emergency medical, surgical and dental care should you become sick or are accidentally injured while traveling
CPP Platinum provides reimbursement for any days that you are confined to your stateroom if the confinement is ordered by a medical professional.
If you must disembark the ship for a covered reason, including COVID-19, and you incur extra expenses to get home in addition to the lost days of the cruise, CPP Platinum reimburses your covered expenses, up to 150% of your total vacation cost.
The CPP Standard and Platinum Plans are optional. You may enroll by paying the appropriate plan cost in addition to the required cruise deposit payment.
Either plan is available for purchase prior to the date on which cancellation fees begin to accrue. Payment for the plan is due at time of purchase. The plan cost is non-refundable once cancel fees begin to accrue.
The Cancel For Any Reason Waiver is in effect once you activate enrollment by purchasing the plan, up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line with CPP Standard, and up to the start of your scheduled travel with CPP Platinum. Other benefits and services provided with the Platinum Plan are effective once you depart on your trip.
No. If you cancel 24 hours before departure with the Standard Plan or prior to departure with the Platinum Plan, you do not need to file a claim. Holland America Line will reimburse 80% - 90% of the eligible amounts paid (minus the plan cost). Written cancellation notice should be sent to: Reservations, Holland America Line Inc., 450 Third Avenue West, Seattle, WA 98119. Cancellations may also be sent via email to Hal_Reservations@hollandamerica.com or faxed to 1-800-628-4855; please retain your fax confirmation.
Participating guests who incurred a loss while on their cruise vacation may initiate a claim at: www.aontravelclaim.com.
To view the state-specific plan documentation for CPP Platinum which provides the terms, conditions, and exclusions of the plan, visit http://www.affinitytravelcert.com/docs/nwehal01.
The CPP Platinum plan provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.
CPP Standard Protection’s and CPP Platinum Protection’s Cancel For Any Reason Waiver are non-insurance features provided by Holland America Line.
CPP Platinum’s Travel Insurance benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus Ohio.
The Have It All Package costs $60 per person, per day. Rates are subject to change. The Have It All Package is only available on the cruise portion of Alaska Cruisetours.
Yes. Every guest in a stateroom 18 and older is required to purchase the Have It All package. If you book a cruise for 3-4 passengers those third and fourth guests must purchase Have It All. Sharing is not permitted.
No, every guest in the stateroom must purchase Have it All. Sharing is not permitted.
Cruise fares are based on double occupancy, so if you are traveling solo, it is a better value to add Have it All to your booking post-booking by logging in to My Account and navigating to Manage my Cruise, or by contacting your travel professional or Personal Cruise Consultant.
Yes
Shore Excursions: The longer you cruise, the more they can explore. Cruise 6-9 days and get one excursion; 10-20 days and get 2 excursions; 21+ days and get 3 excursions! Up to $100 value per tour or $100 off any tour.
Drink Package: You can choose from a large selection of wine, beer, spirits and cocktails, plus non-alcoholic options like sodas, specialty coffees and more – with bar service charges included.
Specialty Dining: Enhance your cruise with award-winning specialty dining at Pinnacle Grill, Canaletto or Tamarind.
Wi-Fi: You can stay connected throughout their journey, surfing the web, using social media, checking email and sending messages to friends and family.
Learn more about our Have It All Premium Cruise Package and the Have It All Early Booking Bonus.
Yes, you can upgrade to Have it All at any time before your cruise for only $60 per person per day by logging in to My Account and navigating to Manage my Cruise, or by contacting your travel professional or Personal Cruise Consultant.
Yes, however we recommend purchasing the Have it All package pre-cruise for the best value.
Signature Beverage Package has a daily limit of 15 beverages, which includes all beverages priced at US$11 or less and beverage service charges. Beverage packages include non-alcoholic beverages such as sodas and specialty coffees. Guests must order beverages one at a time and be 21 years or older for alcoholic beverages.
No, this is included with Have it All.
No, for the *Have It All package this is a separate charge that you will have on your account.
*Crew Appreciation is included in our Have It All Early Booking Bonus package.
While there are many included dining options onboard, there are several specialty dining options which require credit or additional charge. The Specialty Dining included in the Have It All package is based on cruise duration and ship type. For 6- to 9-day cruises, guests will receive one night at Pinnacle Grill, Canaletto or Tamarind. For ships without Tamarind, guests will receive one night at Pinnacle Grill or Canaletto. For 10- to 20-day cruises, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto or Tamarind. For ships without Tamarind, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto. For 21+ day cruises (excluding Grand Voyages), guests will receive three nights: one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto.
Have it All excludes Specialty Dining events in Pinnacle Grill such as Sel de Mer, A Taste of De Librije, and Cellar Master Dinner. Reservations and dining times will be available to pre-reserve and are recommended.
Related Items:
Shore Excursion offer is based on cruise duration and is per person, not per stateroom. For Alaska cruisetours and 6- to 9-day cruises, eligible guests will receive US$100 Shore Excursion credit per person to apply toward their Shore Excursion purchase(s). For 10- to 20-day cruises, eligible guests will receive US$200 Shore Excursion credit per person to apply toward their Shore Excursion purchase(s). For 21+ day cruises (excluding Grand Voyages), eligible guests will receive US$300 Shore Excursion credit per person to apply toward their Shore Excursion purchase(s). Please note, Shore Excursion credit must be used pre-cruise when applied toward an Alaska Cruisetour Land Excursion purchase. Reservations are available pre-cruise and are recommended to avoid your shore excursion selection selling out, but you may also book onboard if preferred.
Yes, the Wi-Fi package applies to all guests in a stateroom.
Excellent value: Guests save 50% or more on these four amenities compared to buying them separately. This is a value of US$110/per person, per day included in the Have It All fare.
Easy to understand: One price for base fare with four inclusions that would typically be purchased separately. This gives you more time to enjoy your cruise and less stress for guests trying to determine what is included and what is not.
Have it All Early Booking Bonus is a limited availability, limited time package available when a cruise first opens for booking. The Have it All Early Booking Bonus is an outstanding early booking value for the same price as Have it All.
Have it All Early Booking includes a free upgrade to the Elite Beverage Package, free upgrade to Premium Wi-Fi, free prepaid Crew Appreciation, a Low Fare Guarantee, shore excursion credits and specialty dining credits. Remember, once this offer expires it will no longer be available to book so we encourage guests to book early to take advantage!
Yes, every guest in the stateroom 18 and older must purchase Have it All Early Booking Bonus. Sharing is not permitted.
No, every guest in the stateroom must purchase Have it All Early Booking Bonus. Sharing is not permitted.
Yes
Free Upgrade to Elite Drink Package: You can choose from our largest selection of wine, beer, spirits and cocktails, plus non-alcoholic options like sodas, specialty coffees and more – with bar service charges included.
Free Upgrade to Premium Wi-Fi: You can stay connected with our best Wi-Fi package throughout their journey, surfing the web, using social media, checking email and sending messages to friends and family.
Free Prepaid Crew Appreciation: Crew Appreciation is a daily amount typically added to your onboard account and pooled to recognize the many team members throughout our fleet who contribute to the guest experience. This is a value of $17 per person per day included for free in your Have it All Early Booking Bonus fare.
Low Fare Guarantee: This is our guarantee that you will receive our best fare price. Fares may fluctuate and we want to make sure you get the right fare for you. If you find a lower fare for an identical cruise, we will honor the difference. See terms and conditions for more details.
Specialty Dining: Enhance your cruise with award-winning specialty dining at Pinnacle Grill, Canaletto or Tamarind.
Shore Excursions: The longer you cruise, the more they can explore. Cruise 6-9 days and get one excursion; 10-20 days and get 2 excursions; 21+ days and get 3 excursions! Up to $100 value per tour or $100 off any tour.
If you book a cruise with the Have it All Early Booking Bonus and find a cheaper price for an identical booking within the duration of the Have it All Early Booking Bonus, the difference may be compensated in the form of an onboard credit, stateroom upgrade or other method. HAL reserves the sole right to determine the method of compensation made to guests.
A fare will be considered a Comparison Fare only if its booking consists of details that are identical to those of the original booking (including, but not limited to, the same ship, sail dates, stateroom category and number of guests as the original booking).
Yes, you can upgrade to Have it All Early Booking Bonus at any time before your cruise by logging in to My Account and navigating to Manage my Cruise, or by contacting your travel professional or Personal Cruise Consultant. The Have it All Early Booking Bonus is available only for a limited time and may not always be available to be added. Once the Have it All Early Booking Bonus expires, you are still able to add the Have it All package.
No, the Have it All Early Booking Bonus is only available for a limited time and the opportunity to purchase this package will expire prior to your cruise departure. Once expired, you will be able to still purchase Have it All pre-cruise or onboard.
Elite Beverage Package has a daily limit of 15 beverages, which includes all beverages priced at US$15 or less and beverage service charges. Beverage packages include non-alcoholic beverages such as sodas and specialty coffees. Guests must order beverages one at a time and be 21 years or older for alcoholic beverages.
No, this is included with Have it All Early Booking Bonus.
Yes, this is an amenity included in your Have it All Early Booking Bonus package.
Yes, the Wi-Fi package applies to all guests in a stateroom.
Best value: Guests save 60% or more on these four amenities compared to buying them separately. This is a value of US$139/per person, per day included in the Have it All Early Booking Bonus fare.
Easy to understand: One price for base fare with seven inclusions that would typically be purchased separately. This gives you more time to enjoy your cruise and less stress for guests trying to determine what is included and what is not.
Guests are charged when they sign up for the Standby List. If you are not selected, you will be refunded. Refunds are processed in 4 to 6 weeks. If you are selected and you choose not to sail, you will not be refunded.
Guests are confirmed within the week of sailing (7 to 2 days prior to departure) in the order of when you are added to the Standby List. Guests may not remove themselves from standby once added, so if you prefer more flexibility, we recommend you book a fare that offers immediate confirmation or request to be added to the standard waitlist, if available.
Guests are charged for an interior stateroom category at $49 per person per day or $98 per stateroom per day, however, you may be assigned any stateroom category up to a verandah stateroom, based on availability. Guests are not able to pre-select a stateroom category at time of sign up. Fare is non-refundable, unless you are not selected to sail.
Yes! The more the merrier. 3rd and 4th guests are eligible to travel for free (excluding taxes, fees and port expenses) when booked in a stateroom with guests confirmed through the Standby List.
Yes! Solo travelers can be added to the Standby List for $49 per day.
Yes, you can add a cancellation protection plan to your standby booking.
Holland America Line will notify you and/or your travel advisor by email or phone. Please ensure that we have the most up to date and best email address and phone number for your booking by going into Online Check-in, once you have added yourself to the Standby List. Guests who are selected for the “Standby List” but do not ultimately travel, will not be entitled to a refund.
Yes. Port charges are included in the fare price for the Standby Program.
For parties larger than two adults planning to travel in the same stateroom, our reduced fares for kids or extra guests beyond the first and second guest per room offer an exceptional value. Fares vary by departure date and stateroom category purchased, and during select promotions they may be free. (Whether cruise fares are reduced or free for these additional guests per stateroom, the cost of taxes, fees and port expenses per person still applies.)
On board, children 12 or under receive half off in our specialty dining restaurants or can select items from a special kids’ menu for free.
Many of our award-winning shore excursions also offer reduced pricing for kids.
To see limited-time offers, view our cruise deals page.
Yes, standby passengers who are assigned a stateroom may add a passenger to their booking up until departure.
Yes! The more the merrier. 3rd and 4th guests are eligible to travel for free (excluding taxes, fees and port expenses) when booked in a stateroom with guests confirmed through the Standby List.
No, every guest in the stateroom must purchase Have it All. Sharing is not permitted.
Our staterooms and suites come in an array of sizes and configurations to fit your travel party. Options include sofa beds, Murphy beds and connecting rooms. Nieuw Statendam and Koningsdam also feature dedicated family staterooms with beds for five guests, extra closet space and two bathrooms — one with a bathtub, shower, sink and toilet and one with a shower and sink.
Learn more about family cruises with Holland America Line here.
For Mobile — (Passwordless Sign Up/Registration)
For Desktop — (Passwordless Sign Up/Registration)
For first time log in with OwnID biometric log in on Mobile
For Mobile
For Desktop
You can make a payment by logging in to your My Account and choosing Make a Payment in the navigation under Manage My Cruise.
Choices for payment include: make a payment, pay in full, pay through travel agent.
Holland America Line does not save your method of payment on our website. A guest is required to put a credit card on file as part of the check-in process and this is used for their on board account. The payment method can be changed by accessing Check-In in your My Account up to 24 hours before boarding.
Deposits are required and are generally due within five days after you’ve made your reservation.
The per person, per cruise deposit requirement will be advised at time of booking. A second deposit is required for all Grand Voyages.
You may want to take advantage of Holland America Line's Cancellation Protection Plan (CPP) because it is designed to help protect your vacation investment from loss. Be it illness, family matters, unforeseen work events - anything, CPP enables you to cancel your vacation plans before you leave for any reason and receive a refund. CPP is available on Holland America Line Cruises and Land+Sea Journeys and is offered as a Standard Plan or a Platinum Plan. If desired, CPP may be purchased at time of deposit or at any time prior to the date on which cancellation fees begin to accrue. Payment is due at time of purchase and is non-refundable. NOTE: CPP Standard is available to all guests, regardless of residency. CPP Platinum is not available to residents of New York State, Quebec or Puerto Rico.
Final payment is generally due no later than 90 days prior to departure although some cruises have different final payment date requirements. Please consult the Holland America Line brochure for the final payment date applicable to your cruise. Once final payment is received by Holland America Line and Online Check-in is completed, travel documents with your vacation details will be available approximately 15 days prior to your voyage date. Travel documents, however, are only issued after final payment has been received by Holland America. Travel advisors should make checks payable and send to:
Holland America Line
Attn: Cash Applications
450 Third Ave. W
Seattle, WA 98119
Payment by American Express, VISA, MasterCard, Discover Card, JCB, UnionPay, and Diners Club is accepted.
Please note: For credit card payments made in Australian Dollars (AU$), a charge of 1.1% will be applied. The charge does not apply to payments made by debit card.
For faster processing, please include a confirmation number on your check.
Travel advisors please note that MCOS will not be accepted.
Travel advisors or consumers outside the U.S. and Canada should make payment by wire transfer or passenger's credit card.
Wire Transfer Information:
Send payments for reservations booked in US FUNDS to:
BENEFICIARY - HOLLAND AMERICA LINE N.V.
Bank of America
100 West 33rd St.
New York, NY 10001
ABA# 111000012
Swift Code: BOFAUS3N
Account # 4427146721
Send payments for reservations booked in CANADIAN FUNDS to:
BENEFICIARY - WESTMARK HOTELS OF CANADA LTD.
DBA: HOLLAND AMERICA LINE NV
450 Third Ave W
Seattle, WA 98119
BANK OF AMERICA NA, CANADA BRANCH
181 Bay Street, Suite 400
Toronto, ON M5V 2V8
Routing/Transit #: 024156792
Swift Code: BOFACATT
Account # 48613202
Send payments for reservations booked in POUNDS STERLING to:
ACCOUNT NAME: CARNIVAL PLC
Sort Code: 16-04-00
Account Number: 31327174
Bank: Royal Bank of Scotland
Send payments for reservations booked in EURO FUNDS to:
BANK INFORMATION HOLLAND AMERICA LINE
JPMorgan Chase Bank, Amsterdam
Strawinskylaan 3035, 1077 ZX Amsterdam, Nederland
Swift/BIC Code: CHASNL2X
BENEFICIARY - HAL SERVICES B.V.
Otto Reuchlinweg 1110,
3072 MD Rotterdam, Nederland
IBAN Account # NL87CHAS0671132881 - for International payments
Send payments for reservations booked in AUSTRALIAN FUNDS to:
HOLLAND AMERICA LINE N.V.
ANZ Bank
Corner York & Market Street
Sydney NSW 2000 Australia
Account Name: Carnival PLC - Holland America
BSB Number: 012-172
Account Number: 8410-37385
Swift Code: ANZBAU3M
Please send a proof of payment to administrationeur@hollandamerica.com per wire transfer/transaction to make sure your (deposit) payment is correctly and received and applied on your booking(s).
If you're logged into My Account and you don't see your past cruise under My Cruise History, please contact the Mariner Society at mariner_society@hollandamerica.com.
Final statements can be viewed via our Navigator application once guests have logged into their account.
Final statements can also be viewed by logging in to your MyAccount.
Yes, guests can update profile information within My Account. For example, changing your title to Dr.
To update Date of Birth, however, guests are required to call 1-800-547-9139.
Make sure you are logged in to your My Account. To look at cruises or shore excursions you have saved, go to your Favorites page.
Cruise Fraud Prevention Guidance
There have been an increasing number of cruise-related scams affecting guests across the industry in recent years. If you believe you have been a victim or are trying to verify unexpected claims about your account or travel plans, please read the guidance below for support.
Holland America Line will NEVER ask for your HollandAmerica.com online account password or your credit card number. Callers are sent to a secure line where credit card numbers are self-input. Once payment has been processed the credit card is only visible in the form of a randomized token. Please do not give credit card information out to anyone, by email, by phone, by text, or in person and always ensure you are on our official website. When in doubt, check with Holland America Line and we can help determine if it is a scam or a phishing attempt.
Holland America Line Customer Service Phone Number: You can contact us at 1–877–932–4259 or 206-626-7020 during the following hours: Monday – Friday, 5 a.m. to 7 p.m. (PT) and Saturday & Sunday, 6 a.m. to 5:00 p.m. (PT). Holland America Line Customer Service representatives will NEVER ask for your account password.
Protect Yourself
Watch for unsolicited calls, emails, texts, and mail. Regardless of whether they call, email or approach you personally, do not give your personal information to people you don’t know or did not contact yourself. If you are unsure of the company or individual reaching out, end the conversation and call the company or individual back on a number you know belongs to them. Remember to never use a call back number provided to you by the caller.
Real-Life Examples
I received a phone call from a “Holland America Representative” who claims I have an unpaid balance on my account, and my upcoming cruise will be cancelled if I don’t pay these unexpected fees. What should I do?
Information regarding your upcoming cruise(s), including outstanding balances and pre-cruise purchases, can be found online at your HollandAmerica.com account. If you are unsure about an unpaid balance claim, please verify via your online account or by calling Holland America Line’s Customer Service phone number directly. You can contact us at 1–877–932–4259 or 206-626-7020 during the following hours: Monday – Friday, 5 a.m. to 7 p.m. (PT) and Saturday & Sunday, 6 a.m. to 5:00 p.m. (PT). Holland America Line Customer Service representatives will NEVER ask for your account password.
I needed to make a change to my upcoming Holland America Line cruise reservation, and I searched Google for a phone number. The representative I spoke with had trouble finding my account and asked me to change my password. What should I do?
Holland America Line Customer Service representatives will NEVER ask for your account password. If you are unsure of the person you are speaking with, hang up and call the Holland America Line Customer Service Phone Number. You can contact us at 1–877–932–4259 or 206-626-7020 during the following hours: Monday – Friday, 5 a.m. to 7 p.m. (PT) and Saturday & Sunday, 6 a.m. to 5:00 p.m. (PT). Holland America Line Customer Service representatives will NEVER ask for your account password.
What To Do
If you believe you’ve been a victim of a scam involving Holland America Line, please take the following steps:
Guidance from the FTC
The Federal Trade Commission (FTC) has issued broad advice on avoiding scams:
Learn more about some of the most common travel-related scams that have been reported to the Federal Trade Commission (FTC) over the last couple of years. Use this information to help protect you and your family and friends from scams that can steal your money and/or your identification.
Preparing for your Holland America Line cruise is now easier, faster and more convenient. With Boarding Pass you can access comprehensive, up-to-date information on all aspects of your cruise. You can review your personalized information, print only what you want and have convenient access to everything you need for your cruise in one place. And it’s easy to email — or leave copies of — your itinerary and important information with friends and family. No more waiting for mailed documents.
The Boarding Pass is available via Online Check In approximately 15 days prior to departure (after your final payment has been made).
Boarding Pass is a part of our ongoing commitment to environmental stewardship and conservation.
There are several benefits to having Boarding Pass:
Once Online Checkin is complete, the booking is paid in full, and the cruise is approximately 15 days prior to departure, you may access your Boarding Pass online 24/7.
Boarding Passes are presented in a .pdf format that can be easily enlarged by clicking on the zoom-in tool in the toolbar.
We have two convenient ways for you to obtain your luggage tags:
This box indicates the deck number and general location of the stateroom to facilitate delivery of your luggage to your stateroom at embarkation.
You may print either in color or black and white.
Reviewing Your Air Information
Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. You do not need to include suffixes on your airline ticket. Flight options can be managed by logging into your cruise profile at hollandamerica.com.
Flight options include:
Some flight options can also be managed directly with the airline locator to access your flight details.
The Reservation number can be found in your Boarding Pass on the air travel and arrival information page. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. Plan to be at the airline counter at least two hours before flight time for domestic flights and three (3) hours before flight time for international flights. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Baggage fees are the guest’s responsibility. Holland America Line and its onboard staff are not able confirm flights from on board our vessels.
Sometimes having multiple Adobe files open at the same time can cause information to display incorrectly. If this happens, try closing and reopening the browser. This should correct the problem.
Yes, all the required information is contained in Boarding Pass, including flight itineraries, hotel and transfer details.
Holland America Line has gone voucher-less for most services. There are a few limited services that will still require vouchers. If vouchers are needed, they will be included in the Boarding Pass.
Guarantee staterooms may be assigned at any time prior to travel and up until embarkation day. Boarding Pass will show a stateroom number if it has been assigned but will otherwise show \"To be assigned\".
If you have printed your Boarding Pass prior to the stateroom assignment, you may wish to check back prior to departure to see if a stateroom has been assigned. Otherwise, there will be staff available at the pier to advise you of your stateroom number as you fill out your luggage tags.
This information will be provided primarily via email prior to your voyage. There is a reference page in Boarding Pass with links to helpful sections of our website to help you prepare for your voyage as well.
This information can be located in the Know Before You Go document available online. Information for guests with disabilities can be found within the General Information section, while details regarding accessible transportation needs for transfers can be found under the Arrival Advice section. You may also find information about accessible cruising in the Accessibility section of the website.
In order to have the most accurate information available onboard your voyage, we recommend that you complete the Online Check-in process at least 30 days prior to departure. Some locations require us to provide immigration information to Customs and Boarder prior to departure; completing Online Check-in a minimum of 3 days prior to departure will help ensure a smooth check in process at the pier.
We recommend that you arrive at the pier approximately three (3) hours prior to ship departure time to allow sufficient time for pier-side check-in.
We do require that the Online Check-in be completed before the Boarding Pass can be printed. If the Online Check-in is still incomplete three (3) days prior to ship departure, Boarding Passes will still be available for printing; however, you will need to provide this information again at the pier.
After completing Online Check-in, your Boarding Pass will be displayed. Click on the Printer Icon. Under page range you may select which pages you would like to print. Select “All” to print all pages. The “Current View” and “Current Page” options allow you to print just the page that is pictured to the right. You may also select specific pages you would like to print by typing the page numbers in the box next to “Pages”. For example if you just want to print pages 2 and 3. After you select the pages you would like to print, click on the “OK” button to complete printing.
If you are using an Apple® Safari® browser, you may need to upgrade to a newer version of Safari or install a Firefox® browser. Another option is to install Adobe® Reader® and set it to be the default reader for the Internet.
Go to www.hollandamerica.com and click MY ACCOUNT — LOGIN and follow the easy registration process.
You will need to enter your name, a valid email address and a password.
On hollandamerica.com, go to the Check-in link and start the CHECK-IN AND BOARDING PASS process.
Once you have clicked on the Online Check-in button, enter the booking number and name in the designated fill-in boxes. Then click CONTINUE.
Yes, check the 'All Guests' button, then click the 'Continue' button.
We now provide Journey guests with Boarding Passes. This allows you the same convenience of accessing your documents online as you have for cruise only bookings.
Holland America Line has gone voucherless for most services. If vouchers are needed they will print in your Boarding Pass.
You will receive any necessary luggage tags for your land tour while on your tour. For details regarding the Journey luggage program, please refer to the Alaska Land + Sea Journey tips document available at the Online Check-In start page.
Holland America's Mariner Society Rewards Program provides valuable benefits to our guests based on cruise days, onboard purchases, and "double days" for guests who purchase a suite. The collective days earned based on these three criteria are known as "Cruise Day credits." All guests are automatically enrolled in the program after their first completed cruise. There are five levels — Star Mariner, Two-Star Mariner, Three-Star Mariner, Four-Star Mariner and Five-Star Mariner — each with a unique set of benefits.
No registration is required. All Mariners (past guests of Holland America Line) are enrolled automatically and will receive benefits starting with their second cruise. Guests who have sailed aboard a "World's Leading Cruise Lines" ship (Carnival Cruise Lines, Princess Cruises, Cunard Line, Seabourn or Costa Cruises) are also automatically enrolled in the program as a Star Mariner after they make their first booking with Holland America Line.
The basic formula is very simple: one Cruise Day credit is given for each actual day sailed (each overnight aboard a Holland America Line vessel is considered an actual day sailed). So, for example, a 7-day cruise results in 7 Cruise Day credits. The maximum bonus days is equal to the length of your cruise. For Holland America Line Alaska Cruisetours, a Cruise Day credit is granted for total tour days, including days touring on land. Pre and Post packages are excluded. Cruise Day credits are non-transferable.
These credits apply to all guests, including 3rd and 4th guests in a stateroom for suite bonus only. In addition, there are two ways to earn bonus days:
Yes, guests receive Cruise Day credits for all previous Holland America Line cruises and Cruisetours. Bonus Cruise Day credits for suite purchases and onboard spending is a new feature applied to sailings departing on or after September 18, 2009.
The former program was based on the number of days cruised, as is the new program, so your former Rewards Level will be properly recognized within the new program.
Guests who are booked under published promotional fares will be awarded cruise day credit, suite bonus days and onboard spending bonus. Bookings which are ineligible will include certain reduced fare rates such as vendor or working personnel and other bookings as designated by Holland America Line’s sole discretion. Some details are below:
Prizes, charity, familiarization sailings and working personnel will not be awarded cruise days, onboard spending bonus or suite bonus days.
Charter bookings will receive cruise days, onboard spending bonus and suite bonus days for purchasing a qualified suite.
Employee space available bookings will earn cruise days and onboard spending bonus. Suite bonus days are excluded from ESA bookings.
Existing lapel pins will be replaced with brand new lapel pins for 2-Star, 3-Star, 4-Star and 5-Star Mariners. In addition, we will continue to recognize our most loyal Mariners through the awarding of a special medallion; a Bronze Medallion for guests sailing with us for a total of 100 days, a Silver Medallion for guests sailing with us for a total of 300 days, a Gold Medallion for guests achieving 500 days, and our highest level Platinum Medallion for those guests who have joined us for 700 or more days. Medallion status is calculated using Cruise Days only; Suite Bonus and Onboard Spending Bonus do not apply toward Medallion status.
No.
You can view your cruise history, Star-Level, and bonus Cruise Day credits in the "My Account" section at hollandamerica.com. If you have not yet registered under the "My Account" section, you will need to follow the easy online instructions for first time account set-up. Remember to check the box indicating you are a prior guest with Holland America Line to ensure you receive the benefits you are entitled to.
If you believe there is an error in your Cruise Day Credits, please mail or email a copy of the boarding pass page of your Express Docs, Onboard Spending Folio or Room Key from your cruise, which should display your name, ship and departure date. If your Onboard Spending Bonus Credits appear to be inaccurate, please send a copy of your final Onboard Spending Folio. Remember to include your full legal name and Mariner number along with the supporting documentation and mail to:
Mariner Society / Cruise Day Credit Request
450 Third Avenue West
Seattle, WA 98119
Or email the scanned documentation to:
mariner_society@hollandamerica.com
Please allow seven to ten days after your cruise or Cruisetour ends before requesting Cruise Day Credits. Unfortunately, we cannot adjust Cruise Day Credits without proper documentation.
Thank you for your loyalty as a Mariner Society member! Our Mariner Society is happy to answer your questions about your Mariner status at 1-800-547-9139 or mariner_society@hollandamerica.com.
Your discount credit will be registered when you are on board and will be reflected as a credit on your onboard folio.
The Pinnacle Grill, Canaletto, Tamarind and Rudi Sel de Mer Restaurant all qualify for Star Level Discount. Special Events, Pop-Ups, Morimoto by Sea Restaurant, and restaurant Packages are excluded from the discount.
Sommelier Suite Cellar Packages 1, 2 & 3 are applicable. Wine cards, Cellar Master packages, individual bottles, wine-by-the-glass, and beverage cards are excluded. A standard 18% Beverage Service Charge is applied based on the original price of the wine package. The loyalty discount does not apply to the 18% Beverage Service Charge.
For more information about the Sommelier Suite Cellar Packages please log in to your My Account, and within your cruise booking select Wine Packages under the Food & Beverage menu.
The discount applies to all mini-bar purchases including re-stocked items for all staterooms and suites that have a mini-bar (mini-bars are not included on all ships).
Normal laundry and pressing service is included for qualifying Mariners. Dry cleaning and express service is not complimentary and will be charged at normal rates.
All port day spa specials are eligible for an additional 10% discount for qualifying Mariners. Port day specials vary, and will be communicated onboard.
Non-alcoholic coffee and tea beverages are eligible. Souvenirs, coffee cards, beverage gift cards and internet packages are NOT eligible for discount.
Qualifying Mariners can request their complimentary photo of the ship on board at the Photo Gallery.
Qualifying guests will receive communications directly from Holland America Line on eligible sailings.
A hydrotherapy pool bubbling with warm, therapeutic sea water. Heated ceramic lounge reminiscent of an opulent Turkish bath. Available on select ships only.
Find out more about the Greenhouse Spa & Salon.
Each guest on the same booking will receive the benefits of the highest Mariner on the booking.
Credit will be given for land days on Holland America Line Alaska Cruisetours, but not for pre- and post-cruise tours and hotel packages in any other destinations.
Qualifying Mariners will be allowed to choose their disembarkation time as part of the normal onboard disembarkation process.
Look for special signage at each cruise terminal identifying the 4 and 5-Star priority check-in line.
Qualifying Mariners will receive priority tendering from ship to shore. You will need to show your stateroom key card which displays your Star Level at the designated onboard location being used to assign tender passes. There is no priority tendering from shoreside back to ship.
Seven to ten days after your cruise or Cruisetour ends.
Third and fourth guests in a stateroom receive Cruise Day credits for days sailed and for Alaska Cruisetours days as well as the suite bonus. Only the first two guests in each stateroom receive Cruise Day credits for onboard spending.
All guests sharing a stateroom as part of the same booking will receive the benefits earned by the guest at the highest Star level. Guests sharing a stateroom under different booking numbers receive individual Star level benefits (this includes 3rd & 4th guest sharing the same stateroom).
No. Benefits are intended for the personal use of the applicable guest and those sharing a stateroom with the guest on the same booking number. Not applicable to groups. Holland America Line reserves the right to limit benefits if necessary.
All casino charges, cash advances, Future Cruise deposits, and associated fees are excluded. All other onboard purchases, for example, Crew Incentive Charge, Beverage Service Charge, taxes, shore excursions and all gift items purchased online or through Ship Services count towards bonus Cruise Day credits.
Yes. Special Events and pop-ups are excluded. The complimentary dinners apply only to standard menu dinners at Pinnacle Grill, Canaletto, Tamarind and apply only the cover price. Beverages and additional menu items with a supplemental charge are not covered by Star Level Benefit.
No.
For all cruises except Grand Voyages, your elevated benefits will take effect on your next Holland America Line cruise. If you cross a star level threshold while on board a Grand Voyage (based on days sailed), you will be upgraded to your new star level for the remainder of that voyage.
Your card key and onboard charge card, personalized with your name, will also display your Star level. 2-Star, 3-Star, 4-Star and 5-Star Mariners will also receive lapel pins.
No. The discount will be automatically applied to your onboard account and will be reflected on your receipt at time of purchase.
If you need help making a new reservation or changing a reservation, you can contact us at 1–877–932–4259 or 206-626-7020 during the following hours:
Monday – Friday, 5 a.m. to 7 p.m. (PT)
Saturday & Sunday, 6 a.m. to 5:00 p.m. (PT)
If you would like to create a group space or group reservation directly, contact us at 1-800-355-3017 within North America or 1-206-626-7350 if you’re outside North America, during the hours of 7a.m.-5p.m. (PT), Monday through Friday.
If you’re a Travel Advisor, you can set up group space via Polar Online or by calling us at 1-888-425-9477 within North America or 1-206-626-7020 outside North America.
If you’d like to order a gift for a guest or ask questions about dining, you can call 1–800–541–1576 or email HAL_Ship_Services@HollandAmerica.com and our Ship Services department can help.
If you have questions about full-ship charters or are interested in chartering a ship, send an email to our full-ship charters & incentives groups at: HAL_Charters_&_Incentives@HollandAmerica.com.
You can contact the shore excursions department at 1-888-425-9376 or 206-626-7320, or email them at hal_shore_excursions@hollandamerica.com. They can answer your questions or help assist you in finding and purchasing shore excursions.. For shore excursion accessibility issues please email us at hal_shorex_access@hollandamerica.com.
In case of emergency, you can contact Holland America during regular business hours at 206-626-9000. If it is after hours or a holiday, call 1-800-628-4771 or 1-206-286-3294.
Thank you for your loyalty as a Mariner Society member! Our Mariner Society is happy to answer your questions about your Mariner status at 1-800-547-9139.
Use the following numbers to contact Holland America Line with questions about accessibility and accessible cruising:
Phone: 800–547–8493 or 206–281–3535 (ext. 4514)
TTY: 800–254–8669
Our Media Relations department is happy to answer questions and help with press inquiries. Please contact Media Relations by phone at 206–281–3535, toll free at 1–800–637–5029 or by fax at 206–262–5934.
If you have a concern or a question about a past cruise, our Guest Relations department can help. Contact Guest Relations by email at guestrelations@hollandamerica.com. If you would like to report a missing item, please fill out the Lost and Found form.
Our Partnerships department would be happy to answer any questions you have about our existing partnerships or partnering with us in the future. Please email partnerships@hollandamerica.com.
Holland America Line N.V., 450 Third Avenue West, Seattle, WA 98119 USA
